While using serverintellect I constantly experience my website not being accessible. Upon highlighting this to the organisation they then place the burden of proof on myself. Of course the website was back up by then (so no proof). I am pretty sure they knew what I was saying was accurate through their logs however they were unwilling to accept responsibility, fix the problem and invoke their SLA. I ended up having to use these two sites to monitor my website:

http://www.uptimerobot.com/ http://www.pingdom.com

And believe me the website went down a lot. Only then would they accept responsibility. At this point I was rather annoyed with this company and the final straw was when they tried to charge me $20/month for 1GB extra of RAM. Unbelievable on a cloud hosted system. If you are not amaze then lets do the math ($20 * 12months) = $240/year for 1GB of RAM.

NEVER EVER use this company.

I now use Amazon web services (AWS). The basic package even costs less than serverintellect and you get more for your money. Granted you need slightly more technical expertise which everyone do not have. My website has never been down since except when I rebooted the server myself :).

I've been with Server Intellect for more than two years on a shared hosting plan. I've been running a 10-minute monitor on my website for more than a year (I'm a demanding customer!) and I'm pleased to say that Server Intellect have delivered exactly on their 99.9% uptime promise. I've not had the same experience with every web hosting company so thumbs up to Server Intellect. I host two medium-volume (~50GB/month) web sites with them (www.albahari.com and www.linqpad.net).

Poor performance. Bait and switch pricing tactics. Bad service.

In 2007, they were second to none. I'm not sure what happened, but they have gone down hill since then.

After over 3 years, we are leaving as a very unhappy customer.

Wost experience of my entire life. I lost so many clients due to their incompetence it was ridiculous!