I am not very long time costomer of santrex but I am compeletly satisfied with thesevrice quality and quantity they provide.

I host a small static site at one fo their american server and really glad being charged that cheap and recieving good support.

I think it is a fair company which corresponds the offered specs and price. The uptime is above average, and surely better than man can find for the same price. I also like their cpntent freedom and the ability to host most of the applications and CMS.

This company can be recommeneded.

-DO NOT HOST WITH SCAMTREX (santrex), Their prices are cheap because THEY ARE A SCAM !!!!

-In one month my services has been off-line for at least 7 days in total.

-the support is terrible and the staff are not well mannered, they take roughly 48 hours to reply to a ticket whether

if the ticket is set on low or high, the level indicator doesn't mean anything to them.

-All payments are non-refundable.

-no UPTIME 2 days as maximum.

-I have not renewed my services.

-I would rate Santrex 1 out of 10

***TRUST ME*** Do not host with them, they will take your money and not give you the service you purchased.

stay away .. Device

Their support is horrible!

I've been with Santrex now for 3 months on the Standard $6 a month package. However when I signed up everything seemed professional like their site and getting started.

I paid my money for 6 months then the waiting started.

I signed up for 6months on the US server also known as volcano by the staff. First problem was paypal - I ordered through paypal and got a receipt. I never got an email from them as their mail servers ARE BLACKLISTED. My account is active and I can access cPanel and the site works but in the billing, my domain status is still Pending? Well I never got my cPanel login till the second day after purchasing it as the staff wouldn't give me my login details as it would be in the activiation email with the DNS servers.

First problem. - Didn't recieve email.

Second problem. - Couldn't login till day 2 when someone else replied and I showed them the paypal receipt.

Third problem. - I setup my site but I needed their DNS servers, asked over support and they said I don't need any if I bought the domain with them. I didn't I replied I bought it through go-daddy. Again they said buy it with us and I will get the DNS setup for you. I was like no the service states you tell me the DNS to put into my current domain registar. After a few more days someone else came online the technical help, asked the package I was on... woe is me they couldn't just check and then told me my DNS servers where NS0.santrex.net and NS5.santrex.net

Fourth problem - I complained about Fantastico not working.

Still to this day it doesn't work.

Fifth - Complained about backup in cPanel not working

Sitll to this day it doesn't work.

Sixth - Complained about mail not working? I can't send mail or recieve any to my domain www.richardslive.com

Overall the service is horrible.

Sure it looks good value for money.

But trust me all the packages you get the same crap service.

The site seems to have two people, Nick Book and Robert Holbrook who probably are the same person.

Also at the moment my site has been down for a week!

I have been with them three months now and downtown happens at least twice a week and the only response is .. service is fine here sir. I ask 15 different people! With 15 differnet providers! And they cannot access richardslive.com

At the moment I sent a ticket a week ago asking why the server is down - their reply .. ram upgrade? few hours.

Then next day I was like huh.. still not up asked again. Few days. 2 The most sir I volunteer.

Its been ONE WEEK NOW! and I submitted a ticket earlier today and got the response A FEW DAYS!

WORST STAFF!

WORST UPTIME!

SANTREX.NET = THE MOST HORRIBLE COMPANY EVER!

IM NOT EVEN SURE THEIR REGISTERED?!!!!!

Extremely unstable. No matter VPS or shared hosting, the reliability is very poor. Only recommended for budget hosting since the price given for the hosting you receive is awesome.

Don't expect tickets to be answered within an hour, they have a few staff online at different period but more tickets than they can handle.

They seem to go through a lot of outage these days, unless you don't mind about uptime, it is best not to go with them.

Santrex.net was a great place for me to start my project. My only suggestions to them is to improve response time to support tickets.