Media Temple

Awful service period.

Without my knowledge, MediaTemple decided to upgrade my account and charge me more because the site I've been hosting with them exceeded their undefined bandwidth and database call limits. Not only did they vehemently refuse to partially refund any negligent charges but additionally recommended I find service elsewhere.

Find service elsewhere I will. This place sucks my ass.

Media Temple is a poor web host. I had to purchase an SSL certificate in order to get a dynamic IP, even though all I wanted is just a dynamic IP. My domain went down for no apparent reason so I asked for support and waited for hours so I ended up fixing the problem myself before any of Media Temple's technical support even bothered to reply. Go with a virtual private server, they're extremely reliable and much better than grid/shared hosting.

Reliability: (mt) Media Temple's Grid-Server is complete crap in this department. I'm a beta tester of theirs, and have been frequently and persistently bringing this issue to their attention. They "fixed" it. Right. The statistics, community, and my website say differently.

Support: They are FRIENDLY, INFORMATIVE people. Unfortunately, for the last few months, their ticket system is unreliable- they take hours (if not days) to reply with a copy/paste message that doesn't even address your question.

Features: If they all actually worked correctly (no backup system?!), it would be nice.

Pricing: Again, $20/mo for a service that does NOT give what it claims is, unfortunately, very poor pricing indeed.

I've been with them since MARCH 2006, and I think the time is ripe to finally ditch the Titanic. I'm spending $35/mo there right now on their "mySQL container" and (gs) Grid-Service. I'm going to instead shell out $49.95/mo to get a very low-end dedicated server from http://www.nexcess.net, which provides far superior service to Media Temple.

They were great in the beginning (Media Temple), but it's really pathetic at this point. Customer loyalty to nice engineers can only go so far.

Having been with this hosting company for over a year i can say that there support is very average. Features are good. Uptime is great.

Some notes:

When they first setup there Grid Server it had many issues and other review sites seem to dwell over this, it was buggy but the GS is working smooth!

I also upgraded to to a VPS which was good but there support wont help you that much! I recommend servint.net for VPS.

I'm hosting seven sites on their gridserver for more than a year now. The experience has been very dissapointing, specially since late 2007. The servers are frequently down and the response times are very, very slow, particularly from Europe.

I've monitored the response times of pages hosted in dreamhost and bluehost and compared them with the response time of my websites. Those cheaper providers are way faster than mediatemple. Mediatemple's customer support doesn't help and says they cannot do much to improve response times in Europe.

All in all, a very negative experience. I will move to another hoster as soon as my contract expire.

I am not sure about the gs(grid server) but their nitro dedicated server is the best dedicated servers I have ever seen. Their dedicated server set-up doesn't take that long either.

I'll give them props, nobody will ever beat them price wise for what they offer. Unfortunately, right now, they are not committing to their offering. Today, for example, 2 hours down, 1/2 the day slower than dirt.

Changes to the account, examnple adding/removing a domain, take overnight.

There is not much to say... my MT's grid server is continuously down, they keep saying they are working on it but the months pass by and no solutions arrive. Unreliable. NOT recommended.

Their Shared-Server systems were rock solid - never any problems. Their new Grid-Server system is a shambles. Quality and reliability of service have absolutely plummeted, and however vocal they are about fixing it, they haven't actually solved any of the problems. Avoid - IMHO.

Have had various sites there for a year or so on grid serve. In 08 started notcing lots of outage and speed problems. They now almost constatly have 1 or more incident reports up saying intermitent outages. I use SVN to update my site and starting this week it can 5 minutes for a SVN update to update 2 files. I am looking fro now hot next week.

I will never host anything with them ever again. I have had my site creativebitts.com with them for less than 3 months and i have had SUPER slow loading times, multiple errors and downtime, the SAME errors over and over. Their support is pretty good, but i am tired of having to talk to them every week.

The control panel is easy, very easy, friendly and nice, excellent. I wonder why so much "maintainence" and "issues to fix", they engeneers always are working it means they are fighting against stability. The alternate domains and sub-domains features is great so goodie. The Grid - service must be more stable and free of bugs to fix. The support: you can't expect honours.

Slow load times, frequent down times

I had two accounts with them and I canceled both. One reason was that they were slow sometimes and other times the page would just display "No suitable nodes to handle your request".

Their support guys are ok but sometimes it takes a few hours to answer.

Hope they take care of their GS (Grid) problems.

I've signed up with the Media Temple's (gs) service after hearing a lot of good reviews.

I think they provide are decent hosting providers. Trying out new product every year, and rolling out new services.

My server is hosted at cluster.2. Soon after the year turned to 2008, they started having problem with the power management system. And my account also delayed sometime, and they just finished scheduled maintenance, and my server was down for 2-3 hours.

Though the series of the problems that they are encountering, I have decided to keep having the account for the following reasons.

1. The price is very reasonable.

I know other web hosting service which provide shared cluster hosting plan. My first host does provide shared cluster hosting plan for $10/mo, but the disk space was only 500MB. They never actually had a problem, and their customer service was very good. However, I had to take off since I needed more disk space. And simply the media temple provide the service.

2. Very good customer service

They are very good at customer service. Although, the server was down for the past month, they were very informative about the update. Whenever I had to call the tech support, they were very helpful. Unlike my 2nd hosting, who gave me some problem.

3. Straight-forward control panel

Their control panel is pretty much straight forward.

4. Simple plan

Unlike other hosting plan, Media Temple only provides one shared hosting solution, and three VPS plans. If your site don't expect to have a lot of hits, and just want to save money, such as $2~5/mo for our budget, and then you should consider for other plans, which I occasionally recommend some of my clients. But if you have a budget for $20/mo, and then you could consider media temple.

5. The concept of GPU

I like the idea of GPU to measure the percentage of CPU usage (technically speaking, the cluster usage). Usually, shared hosting server does not really monitor who's occupying the CPU usage on the server that much.

But that is main reason why that their server tends to get stuck some times.

For your information, I'm running Joomla 1.x on my site which has about 15~20 pages. And according to my calculation, the Media Temple's grid server plan, they will let me have upto 250,000~300,000 pageviews per month before they start charging for the additional CPU usage.

So if your MySql contains much more, then you may want to consider getting the "MySql container" option, or move to (dv) plan.

Anyway, its kinda sucks that media temple monitor the usage, but on the other hand, that's one of their attempts to keep everybody happy. And I can get ready to move on to (dv) plan by looking at the graph.

6. Always trying new things

Simply, I just like where they stand - trying out new things, and trying to be on top of it always.

As long as they don't cause too much problem by being too ahead and causing a lot of problem, I think I would give them a shot for a while.

So that's about it.

We'll see how much problem they may have in the future. For now, I'm happy with their services.

This host is great. I call for support frequently and never wait for more than 2 minutes until i talk with someone. I have 100% uptime so far and couldn't be happier.

While (mt) has not got it perfect this year with regards to the Grid Server, they are pushing boundaries and are a great company with a personal touch.

I have been a customer for 1 year and host 6 websites on a Grid Server setup. I have had great uptime, any downtime was warned well in advance and the downtime was worth the extra performance boost from the maintenance. I am on grid cluster 2, which has apparently been worst hit and I haven't felt it...

You pay for quality, but also get quantity. I have no bad words for (mt).

After have been a long-time customer of MT, I have finally decided to cut the cord and seek a new and better hosting solution. I have eight years of experience with them and will, accordingly, only comment on their Grid Server and Dedicated Virtual packages. Overall, MT is a decent option, customer service is great depending on your request, and the staff is generally really courteous.

Why have I severed the cord? The Grid Server has been disappointing. Slow, slow, slow, painfully slow. Frequent outages. Seemingly constant maintenance. Offers PHP4 and PHP5. Decent package price and excellent control panel. A wash in terms of a review.

I also had a DV (dedicated virtual) box - basically a shared set up with fewer "shares" and reseller privileges. Mediocre speed. Fewer maintenance outages. That is where the good ends. Now, I have to qualify this by stating "I am not a systems administrator" and have little to no knowledge of SSH. When I upgraded, I was assured that, using the Knowledge Base, I would find it easy to install PHP5 (which does not come standard on the DV). Dozens of wasted hours later, dozens of support emails, researching the Knowledge Base, and even finding another MT DV customer who had a similar bad experience trying to install PHP5 and I NEVER got PHP5 installed. I've been paying for two servers as a result. I was extremely disappointed with the service - not that they didn't try to help - only that constant referrals to the Knowledge Base articles I already read and found lacking was not solving my problem. MT has strict policies and NO interest in going above and beyond to help clients ... which spelled the end of my 8-years of loyalty.

I understand that there is a difference between a "managed" server and an "unmanaged" server, but the absolute lack of options for individuals such as myself is astounding. They flat refused to help saying, "we can't install PHP5 for you" ... despite my offer to pay $100/hour for their time.

Not to mention ... Plesk is horrible.

So, I pulled the trigger and found a supremely responsive host company that offers "managed" server packages.

I was drawn in to MediaTemple by all the hype surrounding their GridServer product. For the price, the bandwidth and disk space you get is very attractive. I manage 2 accounts on their Gridserver (one personal and one for my employer), each hosting several sites. I have never experienced as much downtime, latency, and connection issues as I have during my stay with MediaTemple. The gridserver is under constant "maintenance" and sites go offline for hours and days at a time. Not recommended.

My site is down all the time. They do credit my account with free months. But at this point even if I was paid I wouldnt host anything with them

We find Media Temple highly unreliable. The have tremendous latency issues which cause disruptions to our business.

i have been using mt's grid service for just about 4 months and my experience with them, thus far, has exceeded my expectations. i had read some not so positive reviews on the grid's reliability but i decided i would take chance on them.

as i alluded to previously, i have not been at all disappointed with my decision. during my time with them, the past 4 months, my uptime has been very, very close to 100%. in fact during aug and sept i had no downtime at all - according to hyperspin. pages load quickly and their support is top notch.

for added piece of mind, i recently purchased their 128mb grid container due to the fact that my site is mildly database intensive. i appreciate the fact that you can such items on to your existing plan without having to upgrade to an entirely new service.

Media Temple is the best host out there. For $20 per month you get the grid server package which eliminates the bad neighbor effect and thus makes your site indestructible in terms of traffic.

While the price was right and the features seemed great I can't rank their reliability low enough. We are a design company and we had several clients who had accounts with them. Across, the board their experience was terrible. Latency issues, uptime issues, many other issues. Incredibly slow as well. We had accounts with their gridserver and dedicated server. While the dedicated server was slightly more reliable it was often extremely slow.

I have had very few issues with their service when I did they resolved them quickly. Their new gridserver although experimental worked more than not. I only left because I wanted more control over my environment.

Their "GridServer" package is priced well but slow, unreliable and full of errors.

They have made attempts to fix this but I have noticed nothing.

I have multiple domains hosted on MediaTemple with no problems at all. I personally like their control panels very much.

When you have multiple domains, you have your main domain, and directories under it called blah.com or whatever. This is common, and their prices are looow. And from the outside world it makes no difference at all.

I am enjoying their service very much.

I saw MediaTemple popping up all over the place and decided to give them a try. Their prices were excellent and they said they offered multi-domain hosting. Needless to say they didn't offer true multi-domain hosting and their control panel was extremely lacking (ensim). Their customer support however was very fast and friendly.