Hostingplex

I love Hostingplex, I have 4 domains (two accounts). They handle their customer service within appropriate times.

I had barely any downtime. Nothing was down for more than 4 hours (that was overnight hours).

I love hostingplex.

Great price - BUT the worst customer service EVER.

Just try to talk to someone there. Good luck, you wait on the phone for 5 min before they disconnect you and say "sorry we are busy" no voice mail and getting a response from email or their ticket supoort is impossible. STAY AWAY

Sorry but I have had enough - same as the other reviews. Downtime over the past few weeks has been cronic and if you want support then don't expect any outside of weekday office hours in Canada - not much help when your based in the UK

Anyway the problem is resolved as I have moved my site.

Cheap they may appear to be but cheerfull? most certainley not.

Stay away is all I can say

WARNING STAY AWAY AT ALL COSTS.

the website goes down on regular basis, sometimes for a few minutes, sometimes for a few hours. obviously any emails, ftps, forwards, etc. go down with it. the customer service only works during business hours when you're too busy at work. they scam you into paying with their low monthly rates. don't be fooled however, there ARE hidden fees after you pay initial price.

STAY AWAY!

Poor service; delayed support;

screwed up billing; interrupted service; NO SPAM CONTROL.

I bought webhosting from hostingplex.com because it seemed to have very good features for its price. The company offers lots of space and bandwidth for very inexpensive prices.

That is, if you can access the features of the packages you "get" with their service.

The backend of your website is administered by cpanel, which is pretty good and gives you a lot of control without having to use an FTP-client. The only problem is that half the time I cannot access the cpanel for my website. When I do, it runs incredible slow. Much much much slower than other websites that I load and the slowness occurs even on other computers that I access it from. Therefore, I know it is not a connection speed problem on my part. When I emailed hostingplex about this issue, I never got a reply. So much for customer service.

Now I know why their hosting is so inexpensive, its because it is a very poor and unreliable web hosting package.

Look somewhere else, I know I will once my contract ends.

Hostingplex are a in my opinion a group of rip off merchants.

I have had lots of problems ith them in the past and had extremely slow responses for support.

Now today I have received notification that my VPS has been suspended due to some kind of attack on the server.

They said they are going to charge me $150 PER HOUR to fix it and $150 for the server to be put back on.

They said I broke the terms and conditions of the agreement when I paid for the hosting.

To me its their responsibility to make sure their servers are protected, not a novice webmaster such as myself.

Now ALL my sites are gone and unable to get final backups.

I have to disagree with some of what has been said about Hostingplex as I have little issue with uptime but of late service has been dire!

Tickets don't get responded to or take weeks

I had an issue with cron jobs failing dfor 2 months for no good reason and they have suddenly started again with no info as to why they failed or how they were resolved

I wonder if 'Kevin Moonlight' has actually done a monlight flit??

However for all that I'm staying with them for now as the cost is still good for the space/bandwidth and as I said before uptime has been within expectations for shared hosting

I, like everyone else, has had issues with Hostingplex since about July, and then after they supposedly do "maintenance", all of my sites go down, and have been down now for three days. My customers are upset with me, I'm losing business daily, and the stress is unreal. They have been providing such poor service that I'm getting an emergency webhost and getting my dns nameservers moved over to someone else. I wonder what will happen to the domain name they registered for me when I try to get it? I have no access to my email, no websites, no ftp to even grab my files, and no cPanel! You cannot claim to have 24/7 support then ignore your customers for days and days.

By the way, they're not answering the phone either. After 5 voice messages, I've given up. They've disappeared off of the face of the earth, and it's horrible. I was featured in PCWorld magazine in April of 2006 for my previous trouble with web hosts, and thought with HP that I've finally found "good home for my website." (The article title is "Finding a Good Home for your Website") Well, too bad for HP that PC World wants a follow up article. The problem with screwing businesses is that sooner or later you will run across one that will bite you in the derrier...

Avoid Hostingplex, even if it's the last hosting company on earth.

After 2 years with this hosting company and lots of problems like

1. their HDDs where full for about 2 months and I was unable to upload anything (not even a 2KB file )

2. the mySQL server was down pretty often

3. 24/7 support means you'll get an answer in 3-10 days (usually in the same time when they are in the mood to fix the problem).

and other like this.....

But the worse happend 1 week ago when I was unable to renew my account because they removed the monthly payment option (I was on a monthly payment cycle) and didn't bother to announce this (according to their Terms of Service they cannot do that). So basically they are trying to force my hand now to buy a 1 year subscription only to get acces to my files.

So, don't even think about going with Hostingplex.

Very poor support, had a vps with them...was fone until they started overloading...servers became slow, crashing and support became non existant.

Their forum became a "I want my money back" specialist.