Hostgator

Host Information

Hostgator is a privately owned company founded in 2002 that has no debt, is very profitable, and has NO intentions of selling any time soon. Hostgator provides service to over 400,000 websites on their shared and reseller plans. Hostgator is the world's leading provider of reseller accounts with over 10,000 resellers who have chosen Hostgator to provide the network, servers, and support required to launch a hosting business.

Insane Customer Dedication

Hostgator may eat up the competition, but we have nothing but love for our customers! Hostgator's team has over forty support veterans that are there to assist you 24/7/365 by chat, phone, and ticket system. Many companies claim to offer this type of support and customer satisfaction but not many are willing to prove it.

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Web Hosting Reviews for Hostgator

normand duquette 10 Jul 08

I transfered to HostGator from a poor hosting provider. Been with HostGator for over 6 months, they "Rock". My uptime is significantly higher. Speed and access to servers is great, feature to price ratio is hard to beat. On a scale of 1 to 10 I would rate them 9.5. Great job.

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slickdude 2 Jul 08

I used to be with ipowebweb which is like being in hell these days. I switched over to these guys and no downtime for well over a year. They are just the very best and you cannot go wrong if you want a website or even php apps like forums with no downtime. They are simply a heaven on the net!

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lalex 16 May 08

I am with HostGator Since December 2007 and all was absolutely perfect until three days ago when we lost access to our cpanel, FTP and outgoing email. Access was intermittent and when successful, very slow and unreliable. The websites were up and running without problems however. FTP access to other servers (not on HG) was without problems.

The online support initially sent us to the ISP. That was strange since it was clear that it was not a DNS problem (HG hosted websites were operating just fine, remember?)

ISP tested their connection and could not access /cpanel either. They also completed a full trace and they resolved all our HG-hosted sites without any problem.

Back to HG - their senior admins examined the situation and after a lot of discussions they traced the problem to the servers and announced that they fixed it.

That worked for two days. Now the problem occurred again.

Current status is that we are without any possibility to update the website or FTP files. We also cannot manage the site via cpanel. At least the website is still up.

For me, HG reliability is at the very bottom.

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farruquitoxyz 4 May 08

Amazed about the capabilities of these guys, not only the support is incredible to the point of actually tweaking your website (Drupal based) and upgrading stuff but the answers have been spot on.

I love the features they provide although i wish they had a slightly better domain manager like the one you find on other host providers but that is all i can think of, everything else has been superb and the privacy and security are excellent.

These guys do not ask you for your own password via emails like other people do, they don't ask you for your credit card via email like others do.

I feel i am going to stay quite a bit here.

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Nicole 21 Mar 08

I've been with them on and off for about 2 years.

For the most part, I'm fairly satisfied with the service they gave me. Good uptime, good support - most of the time - and the pricing vs. features/space/bandwidth, well, it's an overseller so you get more than enough.

Although I had a good experience with them though, I felt a bit limited and now will be looking for another host.

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Laurentiu 29 Feb 08

I'm on one of their shared plans for about 15 months now.

The first year has been great, server had more than a year uptime. The only ~5 minutes downtime was when they upgraded the kernel. Everything was fast for more than a year but in the last two months they started having issues, a few minutes downtime, heavy load on the server (above 18.00).

Support was great too, didn't had to contact them except to tell them about the slowdowns.

I had a great first year but I'm considering leaving them, related to the last issues.

I also have another reseller account with them that I consider canceling, load is usually around 6 and I can notice slowdowns very often.

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Chris Miller 4 Feb 08

I switched to HostGator after five years with iPower, which got progressively worse and worse. About three weeks in now, my experience is mixed. Account setup was easy, but I've had to use Support a fair bit in the process of leaving iPower, and it's been inconsistent.

In particular, I got mixed information about what I had to do to execute a domain registration transfer, and then a fair amount of "wait and see" when it didn't go right (thanks to the previous registrar). I also had to go through a lot of back-and-forth to clarify some apparently inconsistent information in the Knowledgebase about having an Addon domain point to the same content as a subdomain.

Particularly unfortunate was the switch to a new ticket system this past weekend -- which automatically changed my password without advance notice, preventing me from logging in, but then failed to send me the new password as it was supposed to, forcing me to phone Support to get it in person. The new system also appears to have lost all my old tickets (including the open ones).

For all that, though, the support has still been far faster and friendlier than what I had to put up with before!

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Brandon D Hunt 17 Jan 08

I am VERY satisfied with HostGator. I switched my company's website, as well as many of our client's website over to their hosting plans over a year ago and we have had no significant troubles at all. The very few times we needed to call support our problems were promptly addressed and remedied. They certainly have built the company with a customer focused attitude and we couldn't be more pleased.

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Hans 14 Jan 08

I went to HostGator after massive problems with iPowerweb, and I'm glad I made the change after reading Hostjury's and other reviews. HostGator did a nice job in transferring my webapplications - even if one single of them appeared not compatible witht some of their security settings.

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Mark L 9 Jan 08

I chose HostGator based on reviews here and on another website. I wanted maximum uptime with minimum fuss. It's been a year now hosting about a dozen domains on HG and I am super-satisfied. Never even a second of downtime and their support has been awesome the few times I've needed to contact them. The only thing I don't like is the lack of virtual private server option, but honestly I don't need it. It would just be icing on the already great cake. Speeds are great and everything just works.

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Jason 4 Jan 08

I came to HostGator from ipowerweb. Wow, what a difference. Support is INSTANT, via phone or via online chat. They are knowledgeable, helpful, and fast. I noticed my sites loading twice as fast. Haven't seen any downtime yet. Pricing is only about one dollar more a month than ipowerweb. Knowing what I know now, I'd pay a lot more than that.

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Brett 11 Dec 07

I too just switched over from Powweb, after being with them for several years.

Thus far, hostgator has been nothing short of incredible. Where else can you get 600GB and 6TB bandwidth for $6.30 a month (after a coupon I found)?! Their support team has be exceptional as well. My large, dynamic sites are seeing an exponential increase in performance when compared with Powweb.

Keep it up!

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Stephane Thouin 9 Dec 07

I had been hosted at Powweb for 6 years when problems plagued my accounts for more over a year which made me look around for a different host. I have been with HostGator for a couple months now and I only have positive things to say about their hosting services.

Live chat is a great way to get help, friendly and very helpful, directing you in the right place if they cannot give you help on the spot. The ticket system works great and everytime I used it when I needed it I got clear, concise and helpful replies to what I needed to do or what they were doing to resolve my problems.

The speed of my websites has been amazing since I switched from my old host and that was the main factor that made me want to switch in the first place. I haven't experienced any downtime at all so far.

The only little thing I would have to say is that for one of my websites (I host 2 on a single account, soon to make it 3) I would have needed more than 2000 files in the main index directory and they told me that when I use my FTP program, I cannot see more than 2000 files at once. I rearranged my directories and seperated them in a different way so that I can see all my files. I would have preferred to have everything in the same place but it's not too much of a big deal. This is the only reason why I didn't put "Perfection" for the Features rating in my evaluation because otherwise everything is perfect so far. My websites haven't been running this smooth and fast in a long time.

Thanks to HostGator and I highly recommend this host!

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Amy 24 Nov 07

I switched to this host after needing more space with my last host.

I got hosting with hostgator.com around July of 2007 and also started a new site with with them under the name otakuplayground.com

I did not really have to many issues with them but only used them for about 3.5 months or so. I only had 2 major outages with them.

1. was when the server was rebooted.

2. was when a member on my site caused a cpu overload and got the site suspended. The member was trying to cheat in an RPG game I have.

It was found after my site was suspended I was breaking the TOS which was why I no longer use this host. The rule I broke was the rule of no RPG games are allowed and thats exactly what I have.

I should also mention I did have a few issues with live support which later were worked out with the owner.

Over all they are a good host just make sure you read the TOS before getting them. ;)

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Kenny 24 May 07

I'm with Hostgator since december 2006 and I'm very satisfied. I haven't noticed much/any downtime yet. Fast and stable hosting, I recommend Hostgator for sure!

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Jatinder Thind 21 Apr 07

Been with them for two years now. Everything has been perfect so far. Support is good, good uptime and performance.

Plus you can host more than one site on the same account. I have currently two additional small websites hosted alongwith my main website. Perfect way to try out new ideas.

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prospector 11 Dec 06

I have been with Hostgator for more than a year and have a mid range reseller package with them. I host some pretty simple sites so I havent been much of a support hog. But what support I have needed has come quickly, and I have never noticed any downtime.

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Rick 24 Nov 06

I'm currently using Hostgator and have around 8 domains/sites hosted with them.

I am very pleased with their service, thy have proven to be a top quality hosting provider. The servers are always fast, i don't think my sites have ever been slow to load!

Their support are very quick, and actually know what their doing - 1 ticket and within 5 minutes the issue is resolved.

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Jasper 3 Jul 06

I've been with Hostgator for a couple of weeks now, and it's a great company. Serverspeeds are very good, eventough I am living in Europe and the servers are located in The Planet, Texas. 24/7/365 live chat support has proven very useful for me and all requests have been dealt with very fast. The price is very correct. 9,95 for 5GB space, that's more then enough for me. I run a quite busy forum on their server and it's been no problem so far. Great job Gator!

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Weezy 31 May 06

I have been with HG for a YEAR!!

All the great programs and support has really helped me a HUGE amount!

THANKS HG!

I could not be happier!

I esp like the fact you can email support and they get right back to you!

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