Sent me invoices months after termination of contract. Poor (sarcastic) customer service. Overall - the worst provider I have come across.

There was not posible to buy another ip for nameservers.

i spend 3 days configuring my server and when i tried to buy another domain the answer was cant give ip for the second nameserver.

thay have own nameservers and thay charge 50 cent per domain if you use the hetzner nameservers.

i will not recommand this host to noone.

free support from hetzner?who says that?

am trying to fix my vps like 14 days noone want to help.thay just answer me some bad answers.its to poor!!!maybe is good for a gurus but beginner GET OUT FROM HETZNER YOU JUST HAVE TO PAY YOUR SERVER FOR NOTHING YOU CANT CONFIGURE NAMESERVER THERE I THINK THAY HAVE A FIREWALL!!!AND THE SUPPORTER SAYS THAT THAY DONT SUPPORT FOR NAMESERVERS.THAY ARE JUST CHEATERS!!!

Be carefull - Hetzner will discontinue your service if you pay 3 days late. This caused me as much inconvenience as loss of business. They dont even take the 7 days grace allowed by law into account. I have been with them for almost four years, but I have to complain about the accounts dept. I only received my invoice 10 days before they cut my service. I was overburdened with other business responsibilities and was not able to pay when they said. My invoice was made out 20/10/2011 and they expected me to pay on the 31/10/2011. Rather short notice... So yes, I dont consider this service so reliable. I was waiting for very important mails to come through. Be warned...

Great host

I've been with them for 6 month now on a dedicated server and it works perfect up time 100%

Great prices

They give you 100 GB backup

High speed networks

You do everything you need your self actually you'll not need support because you can install your OS your self using server CP

I'm happy with this company!

It's very hard to over state how good these guys really are. The company I have been working for has switched all of their dedicated hosting over to Hetzner in the past few weeks, the reason? There's nobody better out there.

We are based in the UK and at first we we're a little worried about basing our websites in Germany, for latency and SEO reasons. After a week it was clear that Hetzner out performed all the UK hosting companies, and our fears were unjustified. The speed is amazing, very reliable, the support is fantastic (we needed a server reset, they done it within 20 minutes), the price is great!. Can't fault these guys!

Hetzner's prices are unbelievable for what you get. We run Hyper-V VPS off their i7 servers with a custom setup and have had in general a good experience. There was one issue when a server had problems and the support response was rather slow until we called them directly. Hetzner has definitely helped ultimahosts worldwide expansion. And now they are in South Africa? Will have to check that out!

Perfection sums it up nicely. I've had a dedicated server with hetzner.de for 2 years... near 100% uptime, all support requests answered quickly and in English - no problems at all. Just ordered my second server from them and see no reason to look elsewhere.

After having problems with various hosting providers from the US and Europe, I decided to give Hetzner's Root Servers a try. The support people were very curteous during the setup phase and I even got to talk to an account manager from their head office (in English) and it was very nice of them to let me know after my purchase that they were upgrading their dedicated servers in a few days. This way I got one of their new generation servers in their Nuremberg data center and for the same price. It's been more than a year now and everything's been working out just great.

It's true that their unmanaged servers are not targeted at casual hosting clients and you're pretty much on your own after the initial basic Linux installation, but that shouldn't be a problem if you are or have on your team an experienced sysadmin. I went with 64bits Debian and a very decent Open Source control panel and never looked back.

The hardware is amazing and I didn't personally experience any downtime, except for the couple of times I had to reboot the system afetr installing extra software (using Hetzner's own server management panel).

I have saved hundreds of euros by choosing Hetzner compared to going with a managed server with some expensively licensed control panel.

They have lots of extra hardware, software and support options for their root servers (at extra cost of course) and even managed servers and collocation services. You may also choose their domain registration "robot" if you decide to sign-up for this service. Almost all of these options are only advertised in German, so you may consider the language issue as well.

It's a matter of taste as well, but make sure you seriously consider your Linux administration capabilities before buying an unmanaged root server from Hetzner (they have a non-refundable one-time 99€ setup fee). If you're confident about them, then it's the way to go.

Maybe hetzner Germany is not so bad, but their setup in South Africa needs some urgent attention. Had two 3 hour + downtimes in one month alone. Was told the problem had to be on my side, but found out that the problem was indeed with the Cape Town Datacentre link.

I can understand that sometimes downtime is caused by issues beyond your own control, but I hate not being told the truth.

A newly released site has enough troubles getting traffic as it is. Downtime is a killer

You have to do everything yourself indeed, but that's what unmanaged servers are about. Plenty of install images available (Debian Etch, Ubuntu, CentOS, ...) and the backend panel is by far self-explanatory.

On the other hand i rarely noticed any hardware-related problems and when something occured i got noticed about it. There's a great balance between price and quality.

Some say Hetzner is a budget host, and its prices are unbeatable. I don't think that's correct. Hetzner provides quality and does it for a lower-than-average price. If you're an experienced unix admin then Hetzner is your only good choice :-)

Deutsche Gruntligkeit to the top!

By far one of the cheapest solutions for dedicated servers, but you're pretty much on your own when it comes to support, you get a minimal linux installation of your favorite flavour and have to install e-v-e-r-y-t-h-i-n-g yourself.

This has a lot of benifits for an experienced sysadmin, but is quite a bit of work.

support is available mostly in German.