Gandi
GANDI SAS was founded in 1999 by three individuals who were highly regarded in the French internet world (Pierre Beyssac, Laurent Chemla, Valentin Lacambre). In 2005, it was bought by an experienced European managerial team within the same field, in order to create an alternative and independent line of Internet services based around domain names. Gandi has offices in Paris and London.
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Average Ratings for Gandi
Web Hosting Reviews for Gandi
| Miraj | 12 Mar 10 |
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The start 10 anniversary scam, I got my promocode but till yet I did not get my domain. They asked me to send ID card etc. 
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| Kevin Chukes | 9 Jul 09 |
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I would advise against gandi. I registered the sites associated with my non profit, public service association with them because they state on their home page (and other prominent pages on the site) that EVERY account comes with a Whois privacy feature. Only after registering did I find out that the feature was not available for "associations"; only individual accounts. The info was buried in a pdf, the link for which was several layers down into the site. They said if I wanted the feature (which was the main reason I went with them), I had to pay some sort of fee. Misleading at best – borderline fraudulent. I say avoid. 
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| Stephen Lee | 8 Nov 08 |
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I felt the need to write the following: I am absolutely livid. I have been a Gandi client for a number of years with accounts SL85-GANDI and BL03-GANDI. I have always had a dedicated server but thought I trusted Gandi and decided to experiment with their hosting and if it all worked OK to migrate my business domain jumbocruiser.com to Gandi hosting. This is a big deal for me as I have been with Cybercon in the USA since 1988. We set up our website and database on a Gandi site and just messed around a bit checkking speeds etc and was about to migrate when I got an e-mail claiming I had been spamming and that my acccount had been suspended. I can tell you now that we have no interest in spamming, no evidence was submitted by Gandi, and our password is strong and known only by two people. I explained this to Gandi in detail and all they did is repond with irelevant boilerplate statements preaching to me about how I have abused the system and not to do it again and that I am responsible for all acitvities on my domain. IF SOMEONE ACCESSED MY DOMAIN IT MUST BE DOWN T O GANDI'S POOR SECURITY AS ONLY I AND MY TECHNICIAN HAVE THE PASSWORD. They have reinstated my account but what I REALLY needed was an aplogy and promise never to shut us down again without consulting me. That was an absolutely disgraceful way to treat a long term client and there is no phone number to call anyone. Unless that apology appears shortly I am closing my account and will cease recommending Gandi even for domain registration (as I have done often in the past). How about it Gandi ? You have my phone number - pick up the phone and call me or do you want to get the same sort of reputation that Paypal got in the early days for treating their customers like criminals ? Your domain registration services have been superb, do not tarnish your reputation now by shoddy customer service. I will support you but you must be responsible with us. Reputations are hard to gain and very easy to lose. Stephen, Baron Lee of Coolock. 
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| Gandi's Response |
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Hello, We at Gandi encourage our customers to express their opinions of our service and to and even provide free and open areas on our website where this is possible, at http://www.gandibar.net and http://groups.gandi.net. Overwhelmingly, the response is positive, and I can only urge you to visit these pages to see for yourself. This being said, and with all due respect for Mr. Lee as a valued customer of Gandi, we need to assure that the facts in his particular case are known and presented accurately, as his post unfortunately appears to be deliberately misleading. Upon the reception of a complaint for spamming activity from the server of our customer, we needed to contact Mr. Lee urgently to inform him of this and to discuss what action we could take together. Unfortunately, the telephone number that he gave to us when he set up his account was fake, and as such we were unable to contact him by telephone. Consequently, we sent Mr. Lee an e-mail explaining that we received a complaint for spam and that we needed him to verify, update, and confirm his contact information with us so that we could discuss the situation. In this mail, we explained that we needed him to do this within 15 days, or we would be forced to suspend his server. With regards to this point, as a service to our customers, we regularly proceed with contact information verification, and this, for several reasons. If, for example, there is a problem with your domain name or web hosting, we need to be able to contact you rapidly, and to identify you as the legal owner of the domain name and hosting account. The other significant reason for our need to assure the validity of your account information is that Gandi must uphold our contractual obligations with ICANN and the registries, which require that our whois database remain completely accurate and up-to-date. Unfortunately, Mr. Lee did not reply to our e-mail within the 15-day period, and as we were unable to call him because of his account's fake telephone number, we were obliged to suspend the server as warned. Shortly thereafter, Mr. Lee finally contacted us, and we therefore immediately reactivated his services. As you can see, the suspension of the server could have been avoided if our customer gave us a valid telephone number so that we could immediately contact him, or if he replied to our e-mail within the 2-week grace period allowed. The reactivity of our services and was demonstrated in the rapid reactivation of his account following his contacting us, and at present the case has been closed without further incidence. We at Gandi pride ourselves in the measures that we take to assure that the rights of domain name and server owners are upheld, as you can read about in a CNET review of how well we do this: http://news.cnet.com/Survey-Are-domain-registrars-free-speech-friendly/2100-1025_3-6155614.html Should you have any further questions regarding this case, or our domain name or hosting services in general, please feel to contact us at: http://www.gandi.net/faq/form_contact_support/ Thank you :) The team at Gandi.net |
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