I was hosted with Eleven2 for about 3 years total. After the first year, I paid for the CX package biennially meaning I paid 2 years in advance. One year into the CX package my website's server was attacked (DDoS'd) and Eleven2 dropped my service pronto with no refund. I lost half of my payment in the ordeal, 20 days of data, and had horrible customer service. I do NOT recommend using their service.

I could go on and on about how horrible they are but I won't. What I WILL say is: I would rather walk on broken glass and chew aluminum foil than ever use them again.

Here's another complaint about their "customer service" and "support." Those terms are used very loosely when dealing with these people. I too found it virtually impossible to get a hold of them and when I did, a problem that was supposedly "remedied" wasn't and my account got suspended.

That's not the worst of it. When I Twittered about the ridiculous situation, the Eleven2 twitter guy @replied back (publicly)saying "well you should've paid your bill then." OMG! When I asked him to please stop messaging me publicly and send an email instead, he continued to @reply me some pseudo-customer service BS until I had to block him!

Needless to sa, I canceled my account within minutes. When I think of them I think of a bunch of frat boys sitting around drinking Milwaukee's Best beer and playing hacky sack---immature, unprofessional buffoons.

BEWARE.

I am totally let down by this amateurish crowd. They claim to have 24x7 support, but no one has been there on the phone for the last 2-days. Their AIM support is non-existent. OK - the last contact I had said they were moving their offices this weekend, but they would absolutely be there on the phone and there on AIM - 24x7!!! They must have dropped dead from the exertions and forgot to arrange in advance to have someone on the phones and on AIM! I took a day off work and allocated Friday and this entire weekend to try to get a couple of small websites up, and ESPECIALLY to get eMail to these sites working, but thus far it is a bust and I'm hurting. AVOID ELEVEN2 LIKE THE PLAGUE. I'm going to get my money back, or will sue them if they don't give it back.

Oh man, where do I start. Been with eleven2 since just about when they first opened. I thought it was decent back then but lately their "24/7 365" support is a total joke. Tickets magically don't get addressed for days at a time, and never over the weekend. Lately every time I log in to make a slight change to my site, it takes forever because everything is running so damn slow over there. And a few months ago their w9 server went down for about 6 hours!! So much for 99.95% uptime guaranteed... =( I'm looking into another host as we speak.

Eleven2 is the worst host ever! Eleven2.com lost everything I had! They were doing some type of "upgrade" and they lost all of my stuff. I had been making backups of my site onto their servers but when my site and databases got wiped out my backups were gone as well. You would think that when doing an update they would make the steps necessary to keep your data. My business was vested in my online mailing list and that my database of all my recipients is gone I'm out of business. Eleven2.com ruined me financially.

I have a Pixelpost blog, and I've been with these guys at Eleven2 for a year, and they have the worst hosting I have ever had. My site is always slow, or going down for extended periods, and they always have some lame excuse that it's never their fault... and whenever they do admit they were having problems, I'm always told that they fixed the problem, and I should be all set. They are a BIG SCAM. I have my main website http://digitalscenic.com hosted with GoDaddy and I have never had a problem in 4 years with downtime or anything. Eleven2 is run by a bunch of hacks who are very unprofessional!

Summary: Stay away from this host if you require support. Their FTP connection constantly drops and is very slow.

I started with Eleven2 in 2006 to start a photoblog. Back then, they didn't have a support ticket system, but whenever I had an issue someone would answer my IM right away.

I opened four sites with them and at the time, there was no consolidated system to view all my accounts until they developed the VIP dashboard. When they moved from litespeed to apache, my site went down.

One of my sites was on CPANEL 11, while the others were on 10. So I asked them to update them a few months ago, the ticket was on indefinite hold.

My latest ticket that put me over the edge was when I asked to consolidate my accounts the second time. Two of my four sites were down for more than day. One site was down for more than TWO WEEKS! The support ticket would be answered every other day - on average. What ended up happening is that my db was corrupted. In fact, 4 out of 400 of what they hosted encountered this.

I lost everything. They do not back up databases. And they didn't recommend a backup before the account move. In my opinion, they oversell their servers and their support has gone downhill. You are better off paying a little more for a site with better service and FTP upload and download.

A little info on FTP, I set my client to use only two connections, and FTP would constantly drop! Not ideal when you have lots of files and images to backup.

In the end eleven2 sucks. Don't be fooled by the slick design of their website. I dropped them like a brick and moved elsewhere. When a host touts that they have millions or so sites - like a McDonalds ad. Keep in mind all those people will need support. If you are a shared customer, you are on the bottom of the list.

A total joke. As others have warned, their sevice is non-existent. I've been with them for almost four years, and they have really gone down hill. Support tickets routinely go unanswered. Emails routinely go unanswered. Beware. Spend your money elsewhere, NOT worth the savings. Don't suffer the same regret I'm feeling, move on & find another host!

Like others have said. There SUPPORT IS HORRIBLE. It takes days sometimes just to get a response. HORRIBLE.

AND they decided to offer AIM support service (instead of phone) which seems like it would be cool, fast and efficient. They even say this on their website, "Do you like to chat? So do we! So much so that we decided to be on AIM 24/7!" Don't get me wrong. They are LOGGED IN 24/7, there is just nobody ever freaking there. I have NOT ONCE gotten a response on AIM. Not a single word.

Go with somebody else, these guys are a joke.

With as many listeners as our internet radio station gets, our servers have to be up 100% of the time, and the dedicated servers we lease from Eleven2 do exactly that. Their network is great, their support is great, and for the custom setups we have with them, the value is great.

The backbone connections they use are strong too. After migrating from our old dedicated server provider, we saw a full blown elimination in connectivity problems from our listeners to us - That's a great thing.

I personally have a few friends that use Eleven2 to host their websites via shared hosting packages, and they agree the service is exceptional all around.

I highly endorse hosting with Eleven2.

I really love this company. They're really down to earth, they care about your problems (even when you're only paying $6/month) and they make upgrading really seamless when you're ready. I love that they have AIM support in addition to a ticket system, so I don't have to wait around for small questions. Uptime has been great, and everything has been super-reliable. Great host overall!

The support is HORRIBLE. I unfortunately signed up for an extended period of time with them however i wish now that i had not. The guys not only are NOT there 24 hours a day like they say, they're RUDE as can be. I'd terminate my service with them if i was not bound for a long period of time. I'm contemplating changing to another host in the meantime regardless and giving my remaining time away to someone else who doesn't need a reliable host.

I've found that eleven2 must not even have support, I'm amazed that they've ever helped anyone. I'm sitting on 3 weeks now just trying to get the first site on-line. I have no access to cPanel, no way to transfer a domain without purchasing one at the same time and they are telling my customer that I have everything I need, yet they ignore my requests for assistance. ABYSMAL. I've never found there to be someone on AIM, the phone has never been answered DURING BUSINESS HOURS. Stay well away from these people, trust me. If you think there is 1% chance that you might one day need support for a site in a business situation, stop right now, and keep looking.

I have been with Eleven2 for about a year now.

-Uptime is amazing as to date I have not seen any down time.

-Customer Support is decent, they say they are online 24/7 but not always the case. but usually give it a few hours at most and they will be back online for any help you need. I'd say they are online more like 23/7. The heat tickets usually go through with fast response time, but not always. I once needed to sing on to AIM to let them know I had one open after a few days. but was taken care after that immediately. I did transfer all my accounts from their shared hosting to a reseller account with no problems at all.

-Prices are pretty average, usually have some sort of deal going on.

-very informative. they are active with their customers on myspace / virb / blog etc. keeping you informed of any issues or upgrades they are dealing with.

I became a customer of Eleven2 about two months ago when I purchased the LaunchParty plan (available for a limited time apparently) for a year. The plan came with 60GB disk space and 6TB bandwidth. The specs offered by this plan are much better than any other shared plan they offer. A full year of Eleven2 Launch Party hosting cost me $96.

Overall, I’ve been very happy with Eleven2. The uptime hiccups in the past were made up by the excellent level of support offered by their staff. Overall Rating: 7.5 out of 10. I’d definitely recommend them for shared web hosting, and I hope to remain a happy customer for the remainder of my 1 year of hosting with them.

Full Review: http://enaresh.com/2008/04/02/eleven2-webhosting-review

Cheap and cheerful. Looks alright on the php front, but couldn't get Ruby on Rails working at all. After waiting on a support ticket for a week I decided to cancel. 5 days later, and they still haven't processed my cancellation request or replied to my ticket. Starting to wonder if my money is lost forever.

Eleven2 makes me happy! Amazing customer service. And amazing hosting! I am as passionate about eleven2 as I am about Chipotle Burritos!

I have used them for a few of my domains right now that work just awesome. Their ruby on rails is very fast and really good priced on the shared. The reseller pricing is not that great right now, but I just use the shared for all my personal sites. My support isnt 5 min response time, but it was about a hour and a half the time I needed to contact support.

The few problems I had where easily solved by the staff. Also the support team is very fast with repleis and keeps you updated.

Whether you're just starting off on the web, a tech junkie, or have a large company expecting massive traffic, Eleven2 can support your needs. From simple hosting to more complex needs, the guys are always able and willing to help meet all of your hosting needs. With extremely fast ticket response time and helpful, friendly AIM tech support, if you ever DO have a problem, they are quick to resolve it.

Definitely highly recommended for anyone and everyone. You won't be disappointed.

I have been responsible for around 12 different accounts with Eleven2 and they have always been amazing.

Great pricing, Great service, and they always seem to take care of my needs. They have helped me immediately most of the time.

If you want "real" hosting go with Eleven2.

i never had a problem before but they're support really sucks, i have a reseller account with them and they have not replied to any of my messages regarding problems with my account.

As you can imagine being a company offering hosting you need to have responsible support, but theirs is not the case.

They say they are "online" well they dont reply tickets fast enough not even for easy stuff, nor they show up in AIM messenger. And they do not have a phone number where you can call !!

So lets say the server is down? who do you call?

The uptime is good, at least i havent had a problem with that myself. I think this host works for individual websites and not so good for resellers.

The company is managed and owned by a bunch of kids that must be playing around all day because they dont take care of their clients.

an Angry eleven2 customer.

Have been with them for several years they are GREAT. As soon there is an issue I am able to go on AIM and get it resolved. I have never had an issue that was not resolved within a matter of hours. We have some pretty hefty PHP stuff on the backend. I have been with about 5 other webhosts before e2 and I will never need another. Most people who come on here and complain need a dedicated server.

very slow in getting my domain propogated. non-functional forum/support.

i made a huge mistake by signing up with these guys.

don't believe the reviews, all hype.

eleven2=shit