Along with everyone else, I was double billed, a few years ago, then on both my accounts I had in 2011. I've emailed their support and they said they refunded the charge on my CC, but in fact they did not. This is obviously on purpose, and it's happened to me man times, in different years, and from a web search - many other customers. They do it about 3 weeks apart, so the two charges to do not appear on the same bill, another attempt to hide that they are stealing from their customers.

Besides the double billing, it seems like every time I need to do something, their Plesk setup is totally messed up, and it takes them days to get it fixed back up. In the past, they'd done pretty well with support, but lately, it just seems to be messed up every time.

People at DailyRazor don't know what they are talking about, nor take their customers seriously. They have kept a lot of their sites down for 5 days and running, and don't have an ETA, nor a good support structure. Their quality is very poor and based on the competition, I can see that they will go out of business very soon. Never host your site with these guys, if you are serious about uptime and support.

I did ask in live chat about MSSQL db backup/restore features. Support said what these features are exist. I did want to pay for one month. They took money for 2 months (up to end of this month and whole next month= $9.1). When account has activated, I saw what backup/restore features are absent and asked about refund. They promised to do it but it was not processed for week. I wrote emails with questions when it will processed but they just ignored me. I wrote to PayPal and did ask about additional symbolic compensation $2. They refunded me only $2. But I don't want to leave it so and will require full refund. Their idea is simple: they provide fake information before payment and just ignore clients after payments. Their idea - to spend time until customer will choose to forget about money because this returns taking a lot of time.

I didn't realize that I am getting so many options, space and bandwidth at a very cheap price. Their service people are great and helped me in many occasions with my website problems. Definitely recommend their service.

Very unreliable and and unhonest hosting provider.

They just stopped my account and didn't give money back.

We hosted our backup domain with DailyRazor for several years and even though they often have “an application pool stuck on the server” it wasn’t much of a problem since this was just a backup hosting for us.

In 2009 October we started receiving up to 100 junk mails a day, some days even more, and we started investigating.

Even though customer support was generally friendly and promptly they sent me in circles for months until they finally admitted on February 1 (4 months later!) that their servers don’t support SPF checking.

Since I have moved this domain to my main provider my junk problem has been reduced to a maximum of 20 junk mails.

Asking DailyRazor for cancellation and a refund it was bluntly pointed out that they have a no refund policy. After that no attempt was made to work this out neither would they acknowledge my emails anymore.

Not a way to do business and after all NOT A GREAT CUSTOMER SERVICE and the reason for my review here. Be aware of this hosting company!

DR does really have great customer service. I began hosting with them about three years ago and every time I call or email their support department they always available to assist me 24/7. I would not go anywhere else. Uptime is great. Support is friendly and excellent. Price is awesome.

Please do not sign up with Daily Razor. They have double billed me twice for the last 5 billing cycles. I suspect they purposely double bill all their clients in the hope that most of them will not notice and miss the extra payment. On reporting this, they claimed that there was a bug in the billing system - which not surprisingly seems to reoccur even now.

Proof: Screen from my credit card account

www.gifts2america.com/images/DailyRazor-Bill-1.jpg

http://www.gifts2america.com/images/DailyRazor-Bill-Ticket-Feb-2009.png

Their support is prompt but poor. One support specialist passes your problem to the next and the cycle continues. Their negligence in a server migration led to 3 of my sites being redirected to a single site because of which Google removed it from their index as it shows up as duplicate content. They have been unable to resolve a technical issue relating to database pooling for the last 10 days because of which any database interaction through the website is unreliable.

Proof: Screen from my gmail account showing messages from Sep 26 to Oct 4

www.gifts2america.com/images/DailyRazor-Ticket-Screen.jpg

Please make a wise choice and avoid the pain with DailyRazor. It is not worth it.

Update to my last comment: I just finalized cancelling with Daily Razor. They were very friendly and didn't provide any pushback. I had to provide my last 4 credit card digits, a transaction ID from one of my invoices, and the domain my account was registered under.

Overall, I wish they would allow you to cancel your account from the financial console. Emailing with them is ok, but just creates another hurdle to jump through. While customer service was never an issue for me (actually disappointed I had to leave), they could have kept me if my sites had better uptime.

Thought I'd share this, too - If you need to cancel your Daily Razor account, email cancellations@dailyrazor.com (that's who responded to my request that I sent to Support and Billing).

Pricing was good, and the Plesk management console was easy to use. Their sales staff also didn't have a problem with me changing my account to use unlimited databases after I had started. Pretty nice of them.

The reason I left for GoDaddy is because of uptime. My customers were finding their websites down about once a week. I don't remember exactly how many notices I gave to their tech group (support@dailyrazor.com / got real familiar with that email address), but it was somewhere in the neighborhood of about 1 every other week for 2 months.

All-in-all, they were a decent web host, if you don't really need your site up all the time.

Beware of them. They have very poor customer satisfaction.

Non cooperative and does not give you proper answer.

Totally non professional indian people are operating this business.

Beware dailyrazor will try to sting you for an extra year when you try to cancel. They will auto renew your hosting without any reminder and then not allow you to cancel. It is clear they want people to fall into this trap.

DailyRazor is one of the best hosts out there. Been using their service for over three years now and have nothing but praises for them. Technical support is available 24/7/365 and response time is very fast - less than 15 minutes in most instances. Another good thing is that they really take the time to help me solve the problem by providing useful pointers. Unlike many hosts i know... Several examples exist - help configuring and fine tuning mysql db in other to deploy my site. debugging my application after the developers i contracted from india vanished - the overall availability and professionality of their service.

I had a few problems with the technical side - such as forwarding ALL my websites to some other website. When I pointed this out, they first denied it, then eventually fixed it, it was a configuration problem on their side.

My biggest gripe with them is their billing side - when I tried to cancel service is when my nightmare started. They refused to give me my promised 3 months of free service when I paid for a year (I did pay for a year). And then they said that since I gave them only 2 days notice before the end of 12 months to cancel, they insisted that I have to pay for the whole next year and then only they will cancel it! It sounds crazy, but I have email chains to prove it. They threatened me with collections and consequences! They insisted that I pay for the whole new year of service that I will not get anyway! I offered to pay for a month if they would just cancel, they refused! And yes, no refunds are issued for unused portion of your subscription...

Please stay away from them, they use deceptive marketing practices and strong arm billing practices. This is the worst experience I had with a merchant, ever!

I've been with DailyRazor for over a year now and have been greatly over satisfied with their service. Not only are they among the most affordable web hosting service out there - their customer service and uptime reliability is next to none from my own opinion.

What prompted me to write this review today is I was very impressed on how they handled the issue with some of their servers colocated with ThePlanet. Due to the break-down of a transformer at ThePlanet's data center, the server my site was one went offline automatically. This I believe happened on Saturday the 1st of June of thereabout. DailyRazor's support team was quick to sent our an email communication informing me of this. Not only that, I was given the option to have my site migrated to another server colocated at another data center. I opted not to and decided to wait and see if the issue with ThePlanet's transformer will be resolved in due time. The next day, the problem was still there and upon my request, DailyRazor moved me over to another within ours and the move was seamless. I was rather impressed by this - i.e. the company's ability to put the customer. Good job guys!