Site5

I've been with Site5 for one and a half years or so and am happy with their service and support. I decided to go with Site5 because they were cheap and had Ruby on Rails support. My sites don't generate a lot of traffic (I use my hosting more as a development playground) and that's one of the reasons why Site5 is perfect for me.

The Good:

Their interface is beautiful and intuitive. They're using a custom skinned cPanel admin (I think).

Every time I had to deal with their customer service, I've had my problems resolved adequately. When I requested a credit for when my server went down, I got it without questions. Getting SSH access was painless enough.

They're cheap, and their hosting features are just great for the price.

The Bad:

When they merged with another company (I forgot which) about a year go, there were several problems with hosting going down on various servers. I didn't receive a notice at all that my hosting was down -- I had to look at the forums to know there was even an issue. The hosting was down for almost half a day.

If you're looking for a host for a high traffic site, you might want to look elsewhere. The reliability of Site5 is questionable (I don't know how often my sites go down because I don't have a userbase to inform me).

However, if you're just looking for hosting for low traffic personal sites or family sites, Site5 offers an unbeatable value.

I used to love Site5. They have the best control panel around, and their pricing and speed is excellent. Unfortunately, as many others have pointed out, their service over the last few months has gotten terrible. I moved all 10 of my sites to Site5 a year ago and everything was perfect, but my sites and email have been down 8 times in the last 6 weeks. I used to tell everyone about Site5, and now cannot recommend them at all. I'm looking for a new host to move my sites to ASAP.

I found that overall, the price that I paid for the Reseller Reveloution plan to Site5 was acceptable and you get what you pay for. Features, considering the amount payable per month ($14.95) were reasonable, but compared to other reseller hosts offerings, they weren't outstanding.

I found that the reliability was appalling - by the end of the month I had 98% uptime, and after looking on their status website, other servers had been having similar problems. Each time the server went down I sent a support ticket as high priority, and I was responded to 24 hours later making the whole point of reporting such incidents invalid.

Quite simply, the price tag might be good but the service certainly isn't.

Site 5 used to be a great service. The operative word is "used" to be. Over the last 4 or so months their service has bitten the dust. There isn't a day that goes by that I don't have to contact them with severe server issues that don't allow me or my clients to access our email accounts. The sites drag and act lethargic. The customer service, while well intended, are too overloaded to give any serious issue their full attention. Site 5 has grown too big too fast and now all of their customers have to pay for it.

I must say site5 was my first paid host that I signed up with. This was more than 3 years ago.

For the first 3 months everything was PERFECT (Yes, you heard me, PERFECT) no troubles at all. Server was LIGHTNING FAST.

Right after that I started having downtime and performance issues. I needed reliability and canceled.

They were my first love, I was very sad and felt betrayed.

In a few months after that lots of customers left them and it was the end of site5 as a quality hosting provider.

Too bad.

I used to be with Site5. But for the past year or so, the server that I was on would fail, or MySQL dies, or needs to be rebooted at least once a month.

Then recently one of my blog posts became very popular - too popular that my site got locked down. This was after I had tried to optimise the site, and had installed WP-Supercache.

I wasn't angry about that. But I was annoyed that I wasn't told accurately what was going on. The first response that I got was "it needs to be rebooted". The second was "your IP is blocked". And then finally the third was, "We locked down your site". The last response came 16 hours after the fact, and after I had spoken to 3 different techs.

The price and features were good, but everything else about this company is not acceptable. Take your business else where.

I've been with Site5 for years - but as others have pointed out, they've gone through some real growing pains over the past several months. The servers are down a good deal of the time, and while support used to take minutes to respond to your ticket, they now take days. So your site can literally be down for days on end before anybody even gets back with you. I'll definitely be moving my sites to another hosting service. I'd rather spend a few extra bucks and know my site is up and that customer support is there.

I've been with Site5 for nearly two years. I currently have 2 accounts with them, on 2 separate servers, with 14 different websites.

Over the last couple weeks my sites have been down several times due to (a) the server being down once, or "The load has gone up on this server".

While in the past I have been a strong proponent of Site5, in the future I will be warning people of the problems.

I've been with Site5 for many years, and I always recommend them to my friends, family, and clients. I host several sites on there, just because everything is so easy to maintain, plus I host all of my personal sites there as well.

Customer service is nothing less than amazing as well, with incredibly speedy response times. Kudos, Site5!!

I have been very happy with Site5. After using them for several professional projects, I moved my personal stuff there this year. It's been great!

Great pricing and fantastic uptime. Site5's tech support has always been extremely responsive and helpful. I'd definitely recommend their service.

I have several sites hosted through Site5 and have been with them for about 3 years now. I'm very pleased with the features offered, uptime, performance, and support I have received.

Several times I needed help and if I couldn't find the answer at the forums, I emailed support and received a response or fix within minutes.

I have moved several sites to Site5, just to my life easier because Site5 works so well.

I've received excellent support and personal attention from management over the years. Started out with shared hosting and co-locate equipment with them now. Very pleased with my decision and have been with Site5 for a number of years now.

Very happy with the service and very competitive prices. Only been with site5 for about 3 months and the support is not only excellent but the spec of the servers and the up time is far superior to any other host I have been with. Their community forums are also great, loads of support through there too. A very good host indeed! Already recommended it to about 5 friends :)

Like Chris stated a few reviews before, i too am giving only 9's. This is because we expect more and more from site5. They are already perfect IMO. Support is great and so is the forum. I agree that the forums have become a bit moderated, but they have reasons. Too many people blaming site5 for their own mistakes, like not remembering the email they signed up with etc... :p

I havent tried rails out yet, but am going to very soon. The e5 team gives me confidence that i dont have to go to other forums and sites to get my answers :p

I am currently addicted to Site5 forums!!!!

Stopping my rambling and gonna go work on my site :)

Cheers,

Srijit

I've had an overall very positive experience with site5. The only downside in my opinion is that the customer forums over the last few months have become somewhat over moderated in my opinion.