Same boat as everyone else. I didnt receive my reminder until the renewal date, then I could not cancel my account. Then they sent me a letter which apparently cost them £10 to send (which is what a bunch of cowboy webhosts/conmen do). I would never deal with these again, if you want to run a website just buy your domain and host it yourself!

The most joking part of their service is that if you do not pay for your second year in advance they will block the hosting on your site so you are offline, dont even tell you about this, and they have now email me to say my domain is closed and the website will be deleted. The account is active until July 2012, so even if I pay them now the £30 for this year I still lose all of my money and get nothing for it. Absolute bunch of useless idiots I say.

Well all i can say if you have a problem with this site good luck with it!!! tookme ages to try to get things sorted live help was good if you get the right person other wise pay a little more get a better service

This is to highlight their poor business integrity. They seem to make their $$$ by 1) attracting new users at low prices and then AUTOMATICALLY renewing them at a HIGHER 12 MONTH FEE and 2) Sending e-mail with NO CLEAR SUBJECT HEADER to give you the OPTION to terminate the AUTOMATIC RENEW POLICY. If you miss this option email (easy to do amongst the many emails a user may receive) then you are stuck with a 12 month subscrption at a higher rate. Note they are happy to send reminders of amounts not paid via surface mail / letter - but this "renewal option" is only sent via email poorly labelled so WATCH OUT ! And preferably avoid this company.

I have various domains hosted years by: one.com. It has been better by years, but i need to change to other. One.com do not have SSL/https hosting, and i can not get one on their webserver.. Anyway, it has working fine for me..

I have used One.com (and earlier B-one.com) since 2005 and I have never had any problem with them. One.com may not have the fastest servers, but on the other hand they are cheap. None of my sites have been down except very rarely for maintenance in the middlle of the night.

I have had one.com for three years, and in these three years I have had zero problems with them. The only issues I have had have been due to my own lack of knowledge, and each and every time a live chat support member patiently and comprehensively assisted me through the situation.

Despite the knowledge of a less-than-easy cancellation process, I have only positive outlooks on this host. If you read their terms, and do things right, you should be clear of any unwanted fees. As for me, I won't need to worry about those because I am too happy with their service to leave.

Didn't even get on. I registered at 8pm and waited till 10pm for the email with the login details etc etc.

The email said that my webspace could take another 2hrs so I wanted until 12.30am and still nothing.

I contacted there live support who told me it would take 24hrs which wasn't advertised or put in the emails.

I've not cancelled the account but the live support wouldn't do that, no email only so even though they take your money straight away everything else is time consuming for them. Worst host I've been or nearly been with in this case

I have been using one.com for several years and have generally found them to be good and reliable.

I mainly use my domains as a hobby rather than for production purposes and have happily run WordPress, Joomla, CMS Made Simple and Drupal, concurrently in different sub-domains.

Family members have tripped across their near impossible cancellation process and we have been hit by late payment surcharge when a payment request was not received on time - more a SPAM filter issue if I recall correctly.

One.com have recently upgraded their servers which briefly offered significantly improved page load times etc, however over recent weeks one of my domains has been hit by a scripted attack or hacked - support said it must be a security issue on my end - but I suspect their server was breached as I found references to similar problems on other forums.

Most recent and most annoying, it has become almost impossible to get WordPress auto upgrades to work, Drupal upgrades to load and very very very slow page loads.

Update failures have resulted in the need to completely reload from backup (fortunately I took one - you should make sure you do too) and then you have to delete everything and start again, and last but not least - at random times of the day or night it is impossible to get a clean ftp upload to complete as it appears the server randomly stops responding to the ftp client ... I hope they sort out their issues because to date they have generally been very good value for money. But even hobbyist's time is money so I hope they read these reviews and get their act together.

I was referred to one.com a couple of years ago and their reviews were great. They were a top hosting company and I registered 3 domain names with them and told people about them all the time. Today I say beware!!!!

Being with them isn't so bad. I became used to the server down emails and inability to get in to my account. You just try again later or another day but if you want to leave them their cancellation policy is very sneaky. 35 days notice of cancellation (this is over a month). With one.com you don't choose to stay, you have to opt out and you must remember to do it early otherwise you are stuffed!!! no site but still paying or having to stay with them and wait for next year to come around.

Thinking about one.com? Consider whether their name is really indicative of their present status. For me, sadly they are not number one anymore!

In my first contact with One.com I registered a domain name which was approved and available according them. Therefore I paid for one year subscription via my account. After two days came a mail from one com in which they complained that the domain name was not available. This is what they wrote:

Dear,

We are sorry to inform you that the domain you have applied for is already registered with another provider.

For this reason we are unfortunately not able to offer you the web space and domain registration for this domain, which means your order has been canceled.

Please reply to this mail for a refund of your payment and please provide us with the following information:

1) Name and address of your Bank

2) Account number

3) SWIFT code

4) IBAN number

If you would like to register another domain, please place a new order through our website.

Best regards,

Hostmaster support

One.com

Well, I emailed them my account information to get my money back. But nothing happened. Now it is a month that I'm doing email them to support, to sales in their homepage to get contact with them without any positive response. This was an unnecessary bad experience and I want as soon as possible cancel my existing subscription with them. My advice is: Do not be a costumer to One.com and spread this to everyone you know. One.com is not serious web host.

I had a free account with them, for a year, which came with some software I bought. The 'free' period has turned out to be less than they year, now they are demanding payment for a service I have tried to cancel and have threatened me with escalating costs, merely for sending an email.

Avoid One.com like the plague. Trading Standards might be interested in this lot.

I registered my domein at one.com, planning to build a joomla site. The support for joomla (and other cms) is quite poor though. So I didnt use it in the end. Suprisingly, one.com has a silent exentension, if you dont cancel you are stuck with them for another year. This is very uncommon i must say so be warned about this

I have 4 domains and hosting with one.com and have never had any problem so can't really rate their customer service but everything I've done on line on their website works in a straight forward and efficient way. I have to say I really like one.com.

Unfortunately we’ve lots of domains on one.com. We’ve ordered them a couple of years ago and everything worked fine until one.com decided to switch it’s server provider. From this time on nearby ALL our domains (more than 10) are unavailable so often, I can’t count it. The chat supporters are telling you that the tech stuff is trying to fix the problem, but from my point of view, they’re all highly incapable.

ALL I CAN SAY (AND TOLD THE LIVE CHAT, TOO): ONE.COM SUCKS! CHOOSE A DIFFERENT PROVIDER IF YOU WANT YOUR DOMAIN TO BE ONLINE – NOT OFFLINE.

Truly one of the worst and most devious hosting companies on the net. AVOID LIKE THE PLAGUE!!!

They represent all that is worst about a hosting company. I have attempted to pay my account for nearly six months and the payment gateway refuses to accept my card details even though my card company assures me the card is perfectly valid. Their take on it is that the transaction is being deliberately blocked at one.com's end for whatever reasons they may have. I phoned Danske Bank and paid the account by cheque, one.com insist it has not been paid added a £10.00 handling fee and are now threatening to hand the matter over to a debt collector. I'll be handing the matter over to the police if the cheque isn't returned.

I personally love one.com they are fast reliable and ive had no problemas at all with the hosting and the price is fantastic and at the moment they are doing a masive upgrade so should get even better i am a happy customer!

Ridiculous! A letter came in the post, dated several months prior due to where it came from, saying payment was due. Paid. Payment failed. They said nothing.

2 days later, debt collector agency contacted us!

(I'd also tried to cancel 34 days prior. Ofc, they wouldn't allow it.)

I paid AGAIN. It worked, got a reference for the payment and its on my statment.

Waited the apparent up to 14 days for it to update on site, it never did.

Contacted one.com and questioned it, they said they'd sort it etc etc.

2 and a half months later, I'm being mailed saying my accounts being suspended for a bit for non-payment.

Ruining my credit rating and trying to get more money out of me and failing with invoicing correctly? I'd call that a con merchant, my friends.

yes, they are at the higher end of the pricing and yes they have got a *sneeky* requirement for a long cancellation period. I've been with the for 3+ years and only noticed my site down once. On balance, i'm happy with the service and comfortable with the terms (which are published ontheir website and I chose to read first!)

This company are ruthless and cheating scumbags! they break the law on so many levels. i canceled my subscription with them one month before renewal date, yet i get landed with a new 12 month contract i did not want and also late payments charges, which they took £20 off my credit card without permission! BE WARNED! STAY AWAY FROM THIS COMPANY!

Ronny, I did read the terms and conditions.What I don't like is that they bury the £10.00 fee on page 2 of the TOC, well away from renewal details.

But my main beef is that the sites are slow and they won't do anything - I lost business because one o my sites was down and they refuse to answer any requests for compensation.

My advice, keep away from them.

As with most I have had nothing but problems with One.Com

The site would repeatedly close down for no reason and the only response from support is that they would look into it......24 hours later the site would be working again.

I have also been remiss in checking the terms and conditions and will have to make another year payment when I thought it time to move my site to a more suitable provider like UKhost4U. Glad I am rid of One.Com

Interesting that no one reads the Terms of Business when they order. (Where it says that the subscription is

Automatically prolonged, unless the subscription is Cancelled 35 days before a 12-month subscription period.)

I have had one.com for 2 years and have not had any problems. But then on the other side I have read the agreements...

What I read of some of these reviews is that there are some people who can not read or think they can ignore the agreement and it causes problems for themselves.

If one reads the agreement (independent of the supplier) they will know the supplier terms.

Avoid like the plague!

If you do sign up with them and wish to cancel this must be down 35 days prior to your renewal date or you will be liable for a further years charges. If you cancel and refuse to pay then they charge you a £10 reminder fee, if that doesn't work they sell the debt on to Intrum justicia (go google).

Wish I'd seen these reviews before using them.

Not nice people to deal with, who's only interest is squeezing another years payment out of you, for providing a below par service.

Do yourself a favour, stay well clear of one.com.

I made a big mistake joining them, and now they are making me pay for a whole years subscription before I can terminate the service.

Further more, they do not have a contact centre so you can never contact them when you need help, or write to them. There isn't even a compaints procedure in place..

BEWARE!!

I have five sites running via one.com. All works perfectly. I run Joomla and what ever. The support is very good and helpful. I treat them with respect and they respond in the same way - the opposite of some silly comments in this review. The invoices is sent by at server via email. If I miss it I get a reminder. Perfect. As of my >5 years of experience my empiric opinion is that One.com is among the very best out there. 500.000 customers, I think. Uptime nearly 100%. Let the figures talk. Period.

What can I say?

ABSOLUTELY TERRIBLE!!

I like many other people here signed up to a 12 month period with One.com

I received an email on November 3rd asking for a 'payment reminder' the first I had heard of any payment. Again, like many others never received the actual invoice.

I received the reminder 31 days before renewal, they require 35 days to cancel, so they wont let me cancel!

I've spoke to their sales team, who threatne me with court action, I've spoken to their customer service, who are useless, and tell me to pay.

They're adding £10 a month on for late payment.

It is unethical and very very poor that this business can not send invoices and basically scam their customers like they are pirates.

I have emailed the manager and await his response, though I dont hold much hope.

I'd be interested to hear what everyone elses outcome was and how (if) they got it sorted!

Be aware if your with them! You wont receive an invoice just a reminder so cancel in plenty of time!!

I signed up with One.com for a year to secure a domain name. THe next correspondence I got was a year later from a debt recovery firm. One.com had failed to invoice me or tell me that my one year subscription was due to expire. Now my credit rating may have been affected. Customer service said they would sort it out but I have just found out that they have not and will not!

I believe that this is unethical practice.

This is without a doubt the wrost webhosting I've ever used. The support team is a very unprofessional couple and doesn't know fully about how their system operates, I spend 20 minutes trying to ask a guy a simple question and in the end he concluded the same as I had in the first place and kept answering questions about technical stuff that was incorrect. But thats not all, when I was gonna cancel my domain I didn't even got notified and suddenly I was in 100 dollars extra in debt because the support team had told me something that turned out to be against the company policy, truely the most unprofessional hosting company I've ever encounted, everyone should really seek a better approach than this company.

When you register, they promise unlimited traffic, BUT that is wishfull thinking, you are right away limited!

Many filetypes are not allowed and you are also limited to small filesizes, when I asked the helpdesk why, I was told it was because otherwise there would be too much traffic...

Before the end of my one year contract I received a new bill for an other year contract, I was like: what the heck? So I mail back that I dont want an other year contract, and that they cancel it. They reply that that isn't a problem. A few days later I get a reminder to pay anyway! I mail again the support and I get the answer that I canceled too late! I had to cancel minimum a month and a half before the end of my contract!

And indeed that is somewhere written in there general rules, but offcourse they don't tell you that on there website, no they hide it fare away... Most people with a one year contract pay for two! So don't be fooled, it aint so cheap as they prommise!

I suggest you stay far away from this company, they have only "one" goal and that is to get as much cash as they can, from your wallet!

Avoid at all costs. After signing up for an "instant account" i was then told to wait 24 hours for the service to go live.

After 72 hours and several contacts with one, they were still trying to pass it up as a DNS issue, even though it was their servers giving the errors.

After deciding to cancel, they have advised the ONLY way to get a refund is to email them your bank details for the refund to be put back into my account.

They say they dont store card numbers so they are not a target of fraudster. Well instead, their email is certainly a focus for anyone wanting a steady stream of bank details.

I contacted one to try and move my site to them as my previous webhost suddenly shut down without warning. Their live help was abrupt, offhand and after just two questions simply stopped responding.

That told me all I needed to know about one and I'll be looking for hosting elsewhere!

I mean it, THE worst. If you want a company to deal with you like a child asking for sweets then sign up with one.com.

I began by using a CMS to create my site, when it was ready and working i paid for my domain, for the next few weeks i tried to get it working but it seemed it just wouldn't, i asked technical support and i was told that it was a problem with there MY SQL servers and it would be sorted shortly. I kept pestering the company as to when it would be sorted but i kept getting replies telling me soon.

After 3months of being a paying member and yet no service i started again asking the same questions. I finally got told that it was actually that some of my coding was not supported and that actually not much code is supported (i am yet to discover to what extent this is). I believe that i was mislead for 3 months and as such i have not received a refund.

The customer service team (online chat only) were unhelpful and at times rude.

The technical support team rarely replied, but when they did they were always obnoxious, arrogant and rude.

I recommend you avoid this company at all costs, pay the extra money, you wont regret it.

Hope this has helped steer people away from One.com.

Thanks

Gavin Rolph

I do not recommend One.com, if you ask a question to the Live Support they never solve a problem, they give u an e-mail of the technical service. And you if you have a gallery you can't even add high quality pictures.

Worst webhost ever, will do everything they can to charge you more and more money. Make it very hard to cancel. Support is awful, servers couldnt even cope with running a small phpBB2 website..

Avoid At All Costs!!!

One.com is a scam. after filling out the registration and info correctly, they withdrew the money and I heard nothing from them. When I spoke support to see what was going on, he advised I needed to send him some personal ID just for their records but could not tell me why it was needed. I advised there was nothing on their entire site mentioning this and he said right, but either i send it or theres nothing they can do. I laughed and told them to shove it!This is why the link doesnt work!