I have just recently decided to get my own website and wasn't sure what host to use i then found one.com and couldn't belive how well priced it was!. I have only been with them two weeks but i must say i have found one.com very helpful and friendly i managed to build my site very quickly and easily so far i am very impressed with one.com 5+ service excelent uptime go with one.com!

I have five sites running via one.com. All works perfectly. I run Joomla and what ever. The support is very good and helpful. I treat them with respect and they respond in the same way - the opposite of some silly comments in this review. The invoices is sent by at server via email. If I miss it I get a reminder. Perfect. As of my >5 years of experience my empiric opinion is that One.com is among the very best out there. 500.000 customers, I think. Uptime nearly 100%. Let the figures talk. Period.

What can I say?

ABSOLUTELY TERRIBLE!!

I like many other people here signed up to a 12 month period with One.com

I received an email on November 3rd asking for a 'payment reminder' the first I had heard of any payment. Again, like many others never received the actual invoice.

I received the reminder 31 days before renewal, they require 35 days to cancel, so they wont let me cancel!

I've spoke to their sales team, who threatne me with court action, I've spoken to their customer service, who are useless, and tell me to pay.

They're adding £10 a month on for late payment.

It is unethical and very very poor that this business can not send invoices and basically scam their customers like they are pirates.

I have emailed the manager and await his response, though I dont hold much hope.

I'd be interested to hear what everyone elses outcome was and how (if) they got it sorted!

Be aware if your with them! You wont receive an invoice just a reminder so cancel in plenty of time!!

this is what the supports help you with check out this chattt session below:

Welcome to the One.com chat support. We are doing our best to answer your queries soon. We kindly ask for your understanding that our answers may be delayed during busy periods.

You are now chatting with 'Cedric'

Cedric: Thank you for using One.com 24/7 Interactive Online Support.

How may I assist you?

you: hello is there a supervisor there today??

Cedric: Hi

you: hello is there a supervisor there today??

Cedric: You can contact our admin at salg@se.one.com

you: I have done that and there not answering need to speek to a supervisor NOW!!

Cedric: there are no supervisors available right now as he just finished his shift and is no longer available

Cedric: How may I assist you?

you: ok all take this for the 10th time

you: I have Three domains whith you guys!!!!

Cedric: ok and ?

you: One of them something.com I cant get in to it and the e-mail in that acount is an old one and I'm about to do a new Website about how bad you guys are treating your customers because you are unable to fix this smal problem of mine and I know that you will reply that I have to send a written thing with a picture of my passport but My Reply will be But you can se that I'm the owner of all three acounts so wy the hassle???

Cedric: As this is the procedure for an email change and everyone needs to follow this procedures

you: ok a get it BUT

Cedric: e have lots of customers who has lots even more domains and accounts with us and they follow the procedures as we do not allow circumvention of these security procedures

you: If A customer have three acounts with you maby you can try fixing this with an exeption cause you can make the email adress to one of the other acounts and be sure that it is in the right hands NO!!!

Cedric: Sorry but we do not allow circumvention of our security procedures

you: so you guys are just having this book and folowing it to the letter lika a religius fanatic???!!

Cedric: We do not allow exceptions in regards to security of accounts

you: but there is no securety risk here look i can prove that these acounts are mine and that the email im using is mine too in a wery easy way and still you guys won't change it and that not in your clients best intrest is it?

Cedric: Can I have all your domains I can check with our top level

you: first.com second.com and the one I need to change the email for third.com the two first both have the email adress I'm using as the imail for the acounts someone@first.com

you: and all of the adresses is regestrated to Mr Some One

Cedric: so you want it change to someone@first.com?

you: yes third.com to someone@first.com so i can get a new password for the acount thanks

Cedric: Please hold while I contact our admin for such

you: I will

Cedric: Unfortunately It is just not possible You will need to supply the proper relevant documents fro the E-mail change , as this is per security procedures.

you: ok, this konwersation will be published

Cedric: ok

Cedric: Is there anything else I could assist you with?

you: no!

Cedric: Okay- Feel free to contact us again for any further assistance. Bye and hope you have a nice time.

I signed up with One.com for a year to secure a domain name. THe next correspondence I got was a year later from a debt recovery firm. One.com had failed to invoice me or tell me that my one year subscription was due to expire. Now my credit rating may have been affected. Customer service said they would sort it out but I have just found out that they have not and will not!

I believe that this is unethical practice.

This is without a doubt the wrost webhosting I've ever used. The support team is a very unprofessional couple and doesn't know fully about how their system operates, I spend 20 minutes trying to ask a guy a simple question and in the end he concluded the same as I had in the first place and kept answering questions about technical stuff that was incorrect. But thats not all, when I was gonna cancel my domain I didn't even got notified and suddenly I was in 100 dollars extra in debt because the support team had told me something that turned out to be against the company policy, truely the most unprofessional hosting company I've ever encounted, everyone should really seek a better approach than this company.

When you register, they promise unlimited traffic, BUT that is wishfull thinking, you are right away limited!

Many filetypes are not allowed and you are also limited to small filesizes, when I asked the helpdesk why, I was told it was because otherwise there would be too much traffic...

Before the end of my one year contract I received a new bill for an other year contract, I was like: what the heck? So I mail back that I dont want an other year contract, and that they cancel it. They reply that that isn't a problem. A few days later I get a reminder to pay anyway! I mail again the support and I get the answer that I canceled too late! I had to cancel minimum a month and a half before the end of my contract!

And indeed that is somewhere written in there general rules, but offcourse they don't tell you that on there website, no they hide it fare away... Most people with a one year contract pay for two! So don't be fooled, it aint so cheap as they prommise!

I suggest you stay far away from this company, they have only "one" goal and that is to get as much cash as they can, from your wallet!

Avoid at all costs. After signing up for an "instant account" i was then told to wait 24 hours for the service to go live.

After 72 hours and several contacts with one, they were still trying to pass it up as a DNS issue, even though it was their servers giving the errors.

After deciding to cancel, they have advised the ONLY way to get a refund is to email them your bank details for the refund to be put back into my account.

They say they dont store card numbers so they are not a target of fraudster. Well instead, their email is certainly a focus for anyone wanting a steady stream of bank details.

I contacted one to try and move my site to them as my previous webhost suddenly shut down without warning. Their live help was abrupt, offhand and after just two questions simply stopped responding.

That told me all I needed to know about one and I'll be looking for hosting elsewhere!

I mean it, THE worst. If you want a company to deal with you like a child asking for sweets then sign up with one.com.

I began by using a CMS to create my site, when it was ready and working i paid for my domain, for the next few weeks i tried to get it working but it seemed it just wouldn't, i asked technical support and i was told that it was a problem with there MY SQL servers and it would be sorted shortly. I kept pestering the company as to when it would be sorted but i kept getting replies telling me soon.

After 3months of being a paying member and yet no service i started again asking the same questions. I finally got told that it was actually that some of my coding was not supported and that actually not much code is supported (i am yet to discover to what extent this is). I believe that i was mislead for 3 months and as such i have not received a refund.

The customer service team (online chat only) were unhelpful and at times rude.

The technical support team rarely replied, but when they did they were always obnoxious, arrogant and rude.

I recommend you avoid this company at all costs, pay the extra money, you wont regret it.

Hope this has helped steer people away from One.com.

Thanks

Gavin Rolph

I do not recommend One.com, if you ask a question to the Live Support they never solve a problem, they give u an e-mail of the technical service. And you if you have a gallery you can't even add high quality pictures.

Worst webhost ever, will do everything they can to charge you more and more money. Make it very hard to cancel. Support is awful, servers couldnt even cope with running a small phpBB2 website..

Avoid At All Costs!!!

One.com is a scam. after filling out the registration and info correctly, they withdrew the money and I heard nothing from them. When I spoke support to see what was going on, he advised I needed to send him some personal ID just for their records but could not tell me why it was needed. I advised there was nothing on their entire site mentioning this and he said right, but either i send it or theres nothing they can do. I laughed and told them to shove it!This is why the link doesnt work!