Namecheap should stick to domain names. Their hosting is subpar unless you only have a few, non intensive sites, I have about ten sites hosted with them and i continually get messages that I have exceeded my quota and they shut down access to my sites.

Also, no phone support like bluehost.

The prices are alright, and servers seem stable. I have only been with them for a few months, and I would have to say their tech support is some of the worst I have seen in this department. their 24/7 chat is all but useless, as every time I have tried to get help through it, I end up being told to use the email support anyways. Other hosts I have used that offered a live chat support, were extremely helpful and much better. NONE of the support issues I have tried to solve with them were ever resolved via any methods they attempted to give me, and as someone else mentioned I was often told to provide information I have ALREADY given them over and over. I have gotten in-comprehensive and irrelevant responses to my questions, and in some cases my support emails have been answered with one-liner message saying simply "Do it again" in more words or less. My most recent problem was with trying to install Joomla, which should have been able to automatically install via Softaculous, but for whatever reason was not working. So far, all they have done is tell me to send them a screen shot of an error message (that quite literally only said "There were some errors while importing the software installed" .. why i needed to email a screen shot of this, I will never know. They responded by installing Joomla FOR me, in a directory I did not make or want - upon inquiry if they could change this I was told Please try to install Joomla with option you need".

I have also noticed that just about every time I contact their support center, I am getting responses from the same two or three people, all of whom offer very little support at all. Its a frustrating headache. The price is low enough that for the time being I will stay there, but as soon as I get the ball rolling for a more complex website endeavor, safe to say i will be going another host and leaving this junk in the dust.

I don't know how someone can say Namecheap support is bad. It is actually the best support team I have seen online!

I've been using NameCheap as a registrar for a number of years now and have been very happy with their registration services. So when they started doing hosting I decided to give them a try as a backup host. When I tried to install Drupal, I got some really strange errors so I submitted a ticket. I was told that I had to use Fantastico for the install. When I pointed out that Fantastico was a couple of versions behind they insisted that I use Fantastico. I finally did the install with Fantastico and immediately upgraded to the latest version. I was so unhappy that I left after a month. They should have kept to what they did well and not gotten into hosting.

Namecheap has the ICANN accredited registrar logo on their website, but are a enom reseller. So if you don't like enom don't register any domain names with them. Also if you ask them when they are going to create their own register system. They will just close your forum topic. As for support it's not that great nor is their billing system.

I do not recommed using namecheap.

1. They have questionable billing practices. They charged me twice for the same domain transfer. And when I asked for a refund, they asked for a fee.

2. Their technical support is pretty inadequate. On a DNS management query, they removed nameservers without notification causing significant decline to traffic. When asked to speak to website owner, they said he is travelling. I have not heard from namecheap apparently the website is still travelling after two months. I notified BBB, they did not respond to them as well.

3. The cost is comparable to other service providers.

Bottomline, given their questionable billing practices, inadequate customer support, I think they are poor value for money.

I switched to another provider after using namecheap for two months.

I've been with namecheap.com for several months and have had a great experience with them. The servers seem reliable, the signup process was easy and support is fast. Their pricing/feature packages are competitive and they offer business and vps packages as well.

I used cheapname hosting to register my domain and also for web hosting. The biggest problem is that their tech support is via email and not only is it slow, but the responses tend to be uninformed and simply ask you to repeat information you've already given them. They rarely (if ever) solve my simple problems with their help (e.g., changing outlook settings so that emails are secure rather than unsecure ... something we never managed to solve successfully without generating error messages in outlook 2007).

I also had problems setting up in the first place, about 8 months ago, because the server was experiencing major techincal issues for a few days. (They and I thought the problem setting up was on my end, but it turned out to be on their end.) On the positive, I'll note that the server has been pretty consistently up and running since then, though.

Also note that they have created a new "online chat" feature and I tried to used it to transfer my email account to an outlook exchange serve (because I finally had it with the lousy email technical support at namecheap and was tired of not being able to get anything configured correctly on outlook).

The chat support wasn't able to help at all nor provide useful information. They ended up telling me to contact the email techincal support because they could only handle really simple issues. (Although this seemed simple to me.)

Overall, this vendor has sucked about 50 hours of my time to get it set up (not quite right) and to try to transfer email to another domain (which still isn't done ... I'm waiting for their first response to urgent tickets I submitted 90 minutes ago on this.)

Unfortunately I'm only transferring my EMAIL hosting away from cheapname, and not my web hosting too, because the new server/domain I'm using doesn't have web hosting, just outlook exchange hosting. But when I have the time and patience to deal with namecheap again, and I need to do anything using their WEB hosting capability, I will immediately transfer to another web host altogether, that has competent, live, phone support.

Perhaps if you are very tech-knowledgeable, you can deal with cheapname and the "fun" of slow, often ill-informed email responses to your issues. But if you're at all tech unsavvy, then I'd suggest you stay away from email tech support in any host so you can always talk to a live person. (I have live 24/7 phone support for my new outlook exhange server beause of my experience on namecheap.) Why waste hours and hours just to get ultimately useless responses with crazy-bad lag times? I am, in fact, sorry I ever discovered namecheap hosting.

i have experianced several hosting services on different occasions, and non of them are as capable and perfect as namecheap hosting! one service provider that is reliabl! great and quality service!

Really a great domain registrar and webhost! Really friendly and kind staff who is always there for all the customers! Highly recommended!

Namecheap is decent as long as you don't need anything too complex handled by support. Their pricing is wonderful and they are competitive.