Have been hosting with mt for a long time unfortunately, not by my choice because I don't pay the bill for this site.

Their grid service is completely unreliable, with regular unscheduled downtime. Network is completely insecure, they get hacked frequently, and they don't care whether or not your site is hacked - they won't even do a scan to see.

Go look at their system status blogs to see just how bad their service is. It's a constant folly of errors.

Media Temple are simply the best at what they do. No doubt. Why would companies like Sony, Warner Brother or Qantas trust their sites to MT if they didn't deliver outstanding results? I have hosted one of my most valued clients with MT for about two months. I can say without a shadow of a doubt that MT is the best host I have ever used. And I have used the best. . . . Those that are trying to compare MT to a budget host (or any host) with cpanel are missing the point. There is no comparison: cluster vs single server, application server vs std apache. Ruby and django! Need I say more.

Well, I was looking for a Virtual Server solution, so I decided to chat with Mediatemple. I have to admit it was not a fun experience. Snobby live support, being on hold for an HOUR until someone says "Did you need something?" Really? Then being treated like a complete idiot (We don't offer this, we don't offer that, you can't do that). I just want to install cPanel on my VS, but NO, you HAVE to use Parallels because they just give it to you. I don't want to use it, I don't want to send a signed document to get an extra IP address. And $10/mo for a SSL cert (from their KB), a MONTH? SERIOUSLY? I heard so much about them, but then I was disappointed. This is why I went to a different provider.

From what I've heard, MT used to be a great host back in the day. Since I've joined, all I experience are problems with the Grid Service, or the MySQL Smartpool is down or experiencing high latency. Even on $3/month hosting I never had so many problems.

Sure the Account Manager is easy to use, much better than CPanel, but is it really worth the downtime, hacks and latency problems.

Maybe it's different if you're on a VS but the shared hosting really is unreliable. I'm looking for other hosts.

MediaTemple are awesome, the Support is awesome when they aren't being swamped by idiots, the price can't be beat, the Control Panel is really easy to use once you get it's not cPanel.

The only issue I have is with the hardware replacements, but I rather think it's more they do what most hosts don't and actually tell you when things are going wrong. The downtime is absolutely microscopic when there is a problem.

They are good at what they do, it's not overpriced claptrap, unlike hostgator and bog standard shared hosts.

MediaTemple is unique, fun, responsible and interacts with the customer.

And they gave me a free t-shirt.

Media Temple has come a long way , Such as another user has stated. (and myself being in online customer service ) you generally don't hear from those that aren't having any issues. So I believe the average rating here is sadly understated . But I am certain as more of us experience there services and submit our opinions, that will change.

Of course they have had there issues, who hasn't, there ticket system I have had good results with several times now. Fast , within one hours time, with issues resolved.

The gui is hands down top notch, and I say this with no reservations, it's fantastic. And fast.

The on the fly php version switch is seamless.

Email systems work flawless.

Remote DB access also without issue.

The (gs) service is a marvel in the way it works. It appears to allocate bandwidth as needed , say you just installed your feature, site , whatever, you'll notice when there is no traffic in these times, you get a higher latency, once you get things moving, and traffic picks up, so does the latency, fast, within seconds you'll notice a much faster response time until your lighting fast. It's sheer genius.

I have several services with them and hands down for the price , although a bit steep, I see great things from this host in the future, I myself plan to stick with them as they grow in so many aspects.

I'm moving all of my other domains to media temple. And any new ones I might ad as time goes by will be hosted with media temple.

I've been with mt for about a year on the gs. They have a really well done admin interface and knowledge base.

Reliability has been poor, with latency and service outages. The worst is that my site has been hacked several times, and not just your sql injection variety, but mt's lax security has led to several root level hacks. They have been less than transparent with the problems.

I seldom post but, this person Bernard is way off base, media temple provides the servers that is it. When you lease their servers you are responsible for all the software you load on them, email, wordpress, joomla, megento whatever... what he said in his post makes no sense. they dont provide email. we host clients there that get 50k page views a day plus on both nitro and dv servers and have done so for 3 years or so and never had had a problem.

I have been hosting with media temple for a long time. Being a web developer, I do refer many clients to media temple who I do not believe would be a good match for basic shared hosting. I have dv extreme there for one of my sites that has grown quite a bit and I have been holding off on moving (they don't offer any mid level dedicated servers or anything beyond their dv's for under $700). I had to have a gig of harddrive space added, and found that my hosting had gone up 40% ($50) and they did not both to notify me that they would be charging me $50, I talked to someone on the phone who said they would add a gig and apparently a supervisor later added the charge from what a CSR informed me. Pissed me off beyond belief, I called them and they said they needed me to remove the gig before they could do anything - I need to gig for now so until I move the site I'm going to be eating a 40% up charge for 1 gig of space. Crazy way to treat loyal customers, I'm working on moving the site to The Planet now and will not be referring any of my clients in the future. FU MT.

The biggest disappointment with (mt) has been latency when you use the (gs) to host a wordpress site. For some reason or another they refuse to do any optimization to alleviate lag & latency. The same blog with the same data runs faster than it does on the (mt) grid ... which (mt) blames on the wordpress code and extensions, advising customers to pay extra for mysql containers etc. I think that's a very poor response, because you don't run into any of this with free wordpress hosts. All-in-all I consider (mt) average.

So, I'm hitting my eight month point with mediatemple and I have to change my voting on Mediatemple.

I want to like it so much, the features are still great but I've having one hell of a time putting up with reliability issues that really shouldn't exist in an established host.

Here's the problems:

1) Email reliability is exceeding poor. Every two weeks I'm having a problem with account stability. In the forums, people suggest to switch to Gmail. . . really?

2) Uptime - We've had the entire grid hacked, causing tons of downtime, random MySQL errors, hangs, inaccessibility and almost weekly latency issues.

3)Support - I like the (mt) support, when I can get a hold of them. Online tickets take 24+ hours, so you have to call, being on hold 45+ minutes today has really inspired this review HOPING that they improve. There is no chat system I know of.

So the fundamental things I need a web host to provide with near bulletproof effectiveness, I can't get from mediatemple right now.

MediaTemple has some great elements. I wish they were a good host. For me they are awful. There is an absurd amount of downtime. And the database issues which could be complicated by using wordpress plugins. I could live with the occasional corrupt table if there wasn't so much downtime.

I hate to complain and i can only imagine some people must be having good experiences.

Seeing all the reported issues is not comforting and the downtime is such a disappointment.

Horrible support. They simply use canned responses without even reading the history of the issue and realzing the the previous agent has already offered the same usless answer!

Database up time has been particularity terrible.

I have used mediatemple for a few weeks now, and i have been more then pleased. Much more

The site has always powered my social networking site with ease, no matter how much burst in traffic i get, it still runs very fast.

I use the $20/month GS hosting package

When i made my order, it was on the day that the sales department was not in (sunday), and my order had to be manually approved for security.

So i called tech support (only web host i have found with actual phone support!!) and he looked into it for me, and asked me to wait a few minutes. There was one sales rep in that day, and he contacted him and within a few minutes my order was approved, and my site was up and running!

There support gets a grade A perfection from me, reliability is as well perfect, and this site has more features and options then any web host i have used.

It may be $20/month, but for this kind of service, i will gladly pay it.

I started using (mt) right when they launched that whole grid thing hoping for better uptime - but it just didnt owrk out that well, I had many outages, which lead me to hostgator and then ultimaately to e2. E2 has been great - and even hostgator is better than mt.

Just wanted to amend my review after spending a little more than 2 months with Media Temple.

The Reliability has really gone up since the issues I reported, and one thing I appreciate is how transparient they are. I get system updates on every hiccup on every part of their network as it happens, and 90% of the time, it doesn't affect me more my clients. But I see via Twitter, their System Monitor and my Panel exactly what's going on.

I like it.

Control panels are amazing, the system is very solid altogether. The forums are extremely helpful and the knowledge base is unlike anything I've seen.

There are still some quirks, the uptime is good, but there are still a lot of hiccups compared to the dedicated service. Also, the 12-24 hr ticket response is just a little slow for my taste, but phone support is fast and friendly. They want to keep you flowing so they'll help you get to the bottom of your problem to make you happy. That's SO very important and worth the little extra money you're paying vs. a budget host.

Like any worthy investment, its working hard to improve itself.

I have been hosting on media temple for a quite a while now and i run a couple of websites on the grid server. I have a high traffic technology blog which take quite a bit of CPU usage but Media Temple seems to keep up with the speed and at same time providing reliable uptime as promised.

It has a good amount of storage that lets me host quite large files and also has good download speeds as know from my visitors who download the hosted files on server.

The good thing about Media Temple is that it allows me to personalize or in other words edit my php.ini file which i consider an important element which we usually find in dedicated servers. But, to have this feature on a plan that looks similar to shared hosting is main advantage of Media Temple over other hosting companies.

Despite these advantages, there is however an element of support. This is an important element and i think Media Temple can improve on this. At times, there is slightly good amount of time taken by its employees to respond to my enquiries. Also, employees tend to read just part of my implication and respond accordingly. They don't seem to read the later part of email which contains another question.

Overall, i think Media Temple is a good web host for someone who is willing to spend some bread for good quality of service.

Alright, been with MT this month, adding to my list of hosts we use. I've signed up with them before, but that was years ago and was plagued with problems of an immature tech.

SO, 2009 - What's Media Temple Like?

THE GOOD: Design is sexy, they control of the GS is unlike any other I've used, and it's amazing.

Immediately I've noticed the setup makes me more productive and it seems to be performing okay. They've put a lot of thought in the way to manage users and domains that it really intriguing, a little scary for hard core *nix people and amazingly liberating. I want to see how far they can develop this cloud.

Virtualized PHP, both 4 & 5 helped me transfer legacy clients without having to install old packages. Brilliant.

MySql Support out of the box - very sexy deployment.

Knowledge Base - you've gotta use it to understand. 90% of my questions answered in a simple, accessible google like environment. It's beautiful.

THE BAD :

Support: 12-24 hrs for a trouble ticket response? Most of my servers get a 1-4 hr response. Less than that feels massively oversold and under supervised.

Value:

For what you get, GS is an 'okay' price. Their DV servers however are really overpriced. If it's a stable high end service, then I'm happy. If they can't stabilize the service a little more, I'm leaving.

Reliability : Up and down - but improving from what I've heard. This month I've seen about 4 outages, ranging a couple hours each. Not a good impression for a first time user transferring his work over. But, we'll see how next month goes.

The pricing is pretty steep for what you get - a host with substantial downtime and loads of mysql issues. Loading times are very slow for days at a time.

This is an update to my prior review. Performance on the (gs) has been god-awful in 2009. It it TOTALLY UNRELIABLE. Support response has in several cases been hostile and pushing additional fees to fix problems that shouldn't exist. While the features you get on the (gs) are "above average" I am rating the pricing as "poor" now because you are paying for very poor performance if you have database applications installed. If performance was decent, pricing would be above average. [Really the terms for rating prices here should be about perceived value relative to cost: too high, just right, or a bargain...]

Mainly database latency is the problem with Media Temple more often than not, but they have also had some pretty serious breakdowns causing outages. I no longer have confidence in their competence and stability. I HOPE their (cs) will in fact debut this year (previous deadline dates have proved way off the mark), but this hope comes from wanting to avoid a big migration chore.

The typical system of submitting a ticket for support and waiting a good day or two to hear anything from the host to help resolve your situation was significantly speedy at Media Temple. I Submitted a ticket one night for a domain name problem I was having when switching DNS and primary domains and I received a response and resolution to my problem in less than 3 hours. I was amazed having just switched from a host (Netfirms) that could not resolve a database problem I had been having for several weeks.

I think the reason there is so many negative reviews on this site is because people are more likely to write a review when they are upset. If all the people who have had media temple wrote a review, i'm sure there would be more positive reviews then negative.

I have had no major problems with media temple. They give you waaayyyy more versatility than any other hosting companies I have used (he.net, godaddy.com). You have full ability to access the servers & databases remotely.

The customer support and knowledgebase is outstanding. Huge repository of answered FAQ, and they respond very fast to any questions I have.

I am currently on the DV Rage and will be upgrading to Extreme within the next couple of weeks. I started out on Base and noticed slow loading during heavy traffic times, but things have been smooth since the upgrade.

Customer support rocks. I had an issue setting up SSL for one of my clients and called them. They not only knew what the issue is, but they fixed it and sent me an email letting me know it was up and running.

Rock on guys. Rock on.

Lots of down time. They say it was specifically related to cluster 2. today they attempted to they fix this by taking my site offline without notice and transferring to another cluster. middle of the day, no notice. I understand unexpected events, and MT has had a bunch, but taking a client offline in the middle of the day to transfer.. and without notice, WTF!

I have been with Media Temple for almost four years. From the beginning, there seemed to be a considerable amount of downtime maintenance in the early morning hours, but this did not affect me too much as I do not have an e-commerce site. Though I encountered short-term problems here and there, things were acceptable for the most part, up until a few months ago.

In March my site and email went down for three days. In May, the same thing happened again, email and site down for days. When my site came back up, the entire backend was still down and I received a notice saying that it had been corrupted. You'd think I would have switched hosts by this time, but I stayed on with MT plotting my next move. My reward is that my emails can't get through to anyone using AOL, Comcast, or Hotmail. Media Temple stated that the spam block issue, as a result of someone else spamming on the shared server, should be resolved in 2-6 days. Well, it hasn't been. It's been 12 days and counting.

MT is making upgrades, but I will not be waiting around for them. They have proven themselves as much too expensive for unreliable service. It now takes days for support requests to be answered and, when they are, it's often with form letters. The service seems to all around have plummeted. Shockingly bad. I can recommend them to anyone.

I used Media Temple's distributed grid for about three years on their $17/month mid-level plan after seeing so many 'Hosted by Media Temple' ads on other artist's sites. The setup and service started out fine, but then the standard overselling of resources took hold, which has happened with 2 other hosts over the past few years. I guess I'm assuming - it could just be structural problems with their DS grid.

I was waiting 10-15 seconds to receive mail, database requests for my blog were taking 5-10 seconds, FTP file transfers were slow and logging in took about 10 seconds... the site just felt sluggish as hell to navigate and FTP to.

I've since moved over to Fused Network - half a second response time for loading anything, navigating, email, FTPing is lightning fast... everything is instantaneous, and it's $9/month to boot.

I've hosted my portfolio on Media Temples grid service for about 6 months and I haven't had any problems yet. Intuitive design for their online control panel which is appreciated. I also experienced friendly (and knowledgeable, for what I can tell) support when I was first setting up my website and domain.

I've been looking for a while now at solutions to help eliminate the costs of having a dedicated server for a site that I run, and recently switched over to Media Temple after quite a bit of research.

While I know there are several negative reviews, it appears all the equipment affected in prior crashes DOES NOT effect NEW customers. The systems that crashed were on clusters 1 and 2, while new customers like myself are on the far more robust cluster 4 and the soon to be launched cluster 4.

Anyway, moving away from a dedicated server at serverbeach to media temple's grid service was a breeze. Site performance is actually noticably better than it was with ServerBeach's dedicated product, and I have had no complaints or issues at all.

That said, I just saved $200 a month by switching to media temple, and I couldn't be happier with the services they provide and the performance I've experienced.

simply, slow and not stable.

Horrible experience. My website has experienced DAYS (yes, literally days) of downtime within the last couple months, and I am far from alone. The employees don't communicate with the users much, and when they do it's always the BS "We're working on it" response. The price is outrageous considering they false advertise and oversell, and the only reason they're still in business is because of the brand name. MediaTemple is overrated and it doesn't deserve your hard-earned cash.

MediaTemple is, simply, quite overrated.

My experience with them for the past 3 years has been quite shameful. Downtime is as often and frequent as a woman's monthly present. Yet I chose to forgive and overlook because they are always promising to improve performance and reliability - which honestly has gotten worse over the years. I will definitely switch to a different host once my prepaid balance is depleted.

Media Temple sucks - there is just no other way to say it. Click my URL. Did the site come up? How long did it take? My email service is frequently interrupted,my site won't appear, and if I go to the MediaTemple website I get (usually) a glowing report on system status. There have been times just in the last few months where the outage has lasted for DAYS.

I run a small business and with all the other things that I have to deal with, my website shouldn't be one of them.

I can assure all of you that our site will not be hosted on MT servers in 2010.

I wouldn't be surprised if many of the positive reviews were posted by friends and employees of MT.

MediaTemple is everything and more that I could ask for in a hosting company:

* Their tech support is awesome -- I once had a senior tech support agent and an engineer work over their scheduled hours just to fix some issues I was having

* There's virtually no limit on databases. You're limited to 100 databases, and 10,000 tables per database -- will you EVER use all that?

* Most hosts take you offline when your traffic surges and your shared hosting requires a lot of processing -- not with MediaTemple. Their cloud platform outperforms any host out there, it's Digg-effect-proof.. and if your MySQL database is using too many resources, you'll get bumped up into a premium MySQL container until the load balances, so your site can keep up

* Their user forums are a fantastic place to ask hosting questions. Staff themselves even post answer, and generally just chat with you too, they're very friendly.

* These guys go above and beyond to serve their customers. They even hired "Tweetologists" as custom support via Twitter, in addition to their already awesome customer support!

* Their user Knowledge Base is immense -- almost all simple to advanced questions you have about hosting can be found in it.

MediaTemple is an awesome host :)

Media Temple is an amazing host! After reading the other reviews below, I cant believe that I am hosted by the same company as some people..

I have never experienced any downtime with there server... (apart from a little back-end/FTP issues)

Very fast support (even giving you an ETA on email replies)

There GS package is very well "specked out" and is very reasonably priced.

A Good All Rounder!

Run, do not walk, away from (mt). I hosted with them for a couple years without any major incidents. However, over the past couple months their server reliability has gone from decent to horrible.

In addition to this, they had a "bug" that failed to renew my main domain. They failed to email me or call me about this "bug" and kindly let the renewal date slip by without the domain renewing. I didn't find out until Friday night and only the billing department (which only works during the week) could resolve it.

Once I got the domain renewed, they kindly defaulted the dns back to their nameservers even though I don't have hosting with them anymore and updated the dns records a month ago to point to my new hosting company.

MediaTemple sucks. Plain and simple. They have "system maintenance" what seems like nearly every day, which brings down your site for sometimes hours. I tested server speed on a number of services and it takes a 1.92 KB page an average of 4.5 seconds to serve. Are you kidding me??!! Do not go with MT. You will be disappointed and will have to go through the trouble of switching providers--a major pain in the butt.

MediaTemple is an amazing host. Over the past couple of years I can only remember one or two down times. Each time the server went down I contacted support and every time they got back to me within an hour. The host has never been down for more than an hour or so.

The pricing is also amazing. For $20 a month you get more than you could ever hope for.

MediaTemple has help me launch a number of blogs and I'll use it for any website I ever host.

I have been using Media Temple for two years now. I'm using their (gs) and (dv).

I SAVE THEIR GOOD THING AT THE END.

If you have a chance to go to their "Systame Status" Page under support. You will see a lot of problems after problems for their (gs) service.

I was lucky to meet a guy whom I met at the party of my friend one night early last year. He actually built the system. He told me all kinds of story that his boss thought that the architecture of the design was perfect. And the boss believed so much that the boss didn't listen to my friend's friend's friend advice.

Well, I didn't fully believe this guy's story. I mean, who should believe in the conversation with the guy after tons of glasses of tequilas. You don't even know him anyway. So I just forgot about this for a while.

But starting last Fall, my Joomla and SNS sites started acting very slow which I was hosted on (gs). Eventually, last Nov, I had to wait 10 seconds to load my simple Joomla company site.

When I contacted the support, they told me that my MySQL database was very big, and recommended me to move to (dv) service or subscribe MySQL Container.

I first tried to shut down some of my sites and deleted the database to two 200KB MySQL tables. But the speed was unchanged... super slow.

Luckily, I got a bigger project, and slightly a bigger budget. So I decided to buy their (dv) service in addition to (gs).

Although many people are complain about Media Temple, and you see a lots of problems.... it's only about their (gs) service. I don't see a SINGLE person complaining about their (dv) services from this Hostjury.com. So I decided to keep going with Media Temple, which turned out that I was not wrong up to now.

I am continuing to use (gs) for HTML static sites. I have services in both Cluster 2 and Cluster 3 of (gs). If you want to sign up, DO NOT SIGN UP ONLINE, SIGN UP ON THE PHONE, AND MAKE SURE TO SIGN UP FOR CLUSTER 4 or later. The most troubled Cluster are 1 and 2. I think the people who are complaning about this are Cluster 1 or 2 users (including me).

If you want to run Joomla, Drupal or other script based system in (gs), I won't recommend to subscribe Media Temple at this moment. But they are developing a new cluster system called (cx). So hopefully, we can cross the finger for that one. But I hope Media Temple fired the guy who designed (gs).

By the way, their sales tag "Built to Scale" is not entirely true in terms of moving from (gs) to (dv).

(gs) is pretty much shared hosting. And (dv) is VPS.

So I had to copy the data manually, set up the database and stuff.... so the time and money that I spent was the same as moving from one host to another host.

But when I moved from (dv) Base to (dv) Extreme, it was no brainer, so their "Built to Scale" only applies to the (dv) customers and above.

So, the contrary to the (gs) plan, their (dv) service is fantastic. Their Knowledge Base, and Support Forum have tons of resources to optimize your server. If you know what is SSH, and have a little more money ($100/mo) to subscribe (dv). I will completely recommend it.

I do not recommend for (dv) Base which is $50/mo for the beginning administrators because it does have much room for RAM (256MB). If you are comfortable shutting down the name server, and Plesk, you can deal with (dv) Base.

Anyhow, after switching my main sites to (dv) last year, I am fully comfortable with their stability and speed. By the way, I was a film major. But luckily, I used to work on campus at computer lab, their tech staff taught me how to install and use Debian and stuff. So I had a basic knowledge of UNIX system.

So until (cx) reveals, or unless you have money and knowledge of the server, I would not recommend Media Temple. If you do, I will highly recommend Media Temple's (dv) and (dpv) plans. They are super awesome.

Media Temple has lost it. Over the last several months my email access and website availability have suffered problem after problem after problem. Now its just a sad joke and I'll be moving my services as soon as I can find the time to make the change.

When you speak with a system administrator the service is good. But in all honestly most of the techs have a "Its not as bad as you're making it out to be" attitude. There is very little sense of accountability or understanding of customer service on their part. The place feels like it has no heart and these days it feels like they have bitten off way more than they can chew. I've been with Media Temple for many years and have recommended them to many people. Now I can't wait to move all my services away from this rapidly sinking ship.

I have used Media Temple for many years. They are one of the most professional, relatively inexpensive hosts available. I have every confidence in their competence and stability, but their gridserver has been a mixed bag. It is superb when it is working as intended, which is most of the time, for most users. However there have been a series of unfortunate attacks, outages, and other problems recently, and for a time after the original (gs) roll out. I am optimistic that the new cluster service (to replace the gridservice) will be a big improvement.

Media Temple's customer support for the (gs) is typicall slow to response but generally helpful and professional. Very little support is needed because of the efficiency and perfectionism of (mt). The server control interface is superb, and the general setup is great. They have the best knowledgebase I've seen. If you want to come in and set up php/mysql applications without hassle, you can do that. Just read the instructions about the particular unique issues with the (gs).

I am a Media Temple customer, using their (gs) hosting service. Like the other recent reviews, I have been completely let down by Media Temple. When I first signed on with them, a couple years ago, all was very well. Since then, especially in the past year, their service has gotten worse and worse.

I'm currently one of the unlucky bunch that has been unable to connect to my sites, emails and control panel for about 30 straight hours now. MT has no idea when this will be resolved, and their updates on the issue are quite vague (I think they're completely stumped on this one).

If it were two years ago, I'd highly recommend Media Temple. Now, however, I cannot. Even though their customer service is very friendly, and they've even helped me in this case to migrate my sites to a different "cluster", it just doesn't help the fact that I've literally lost business and clients over this massive failure. I will most likely be moving to a different hosting provider and not accepting their migration offer (they're planning on crediting me two months, too, but it's a little too little, way too late).

@Redge -Same here.

My GS has been slow and down so many times over the last year and now the grand finale blow over the weekend.

I can't even access my control panel to remove my domains from this humiliating hosting masquerade.

I feel betrayed and let down.

For quite some time, there have been problems with Media Temple's Grid Service.

The latest problems started a few days ago with latency. Matters have deteriorated significantly since.

As of this minute, a substantial number of Media Temple Grid Service clients have been without service for about 24 hours. This includes access to their web sites, access to e-mail and access to their own data. One person on the MediaTemple forum says that he has been told by MT Support that the situation may not be rectified until sometime tomorrow.

Enough said.

P.S. to the Administrators of this site. Quite correctly, you say that you "require a valid URL to check the validity of reviews". While I have given you my URL, you will not be able to access the site at this time, and apparently Media Temple has no idea when that will change.

I have been with Media Temple since the public release of the Grid Service (gs). The service and support have been worth far more than the $20/mo..

The grid service is designed in such a way that while some people may experience severe problems, others won't. In their private forums for members only this has become clear because as some come in complaining that the whole system sucks, the majority report that they aren't experiencing any problems.

The 24/7/365 support is amazing and problems are often resolved in minutes, although the ticket system sometimes takes way too long. Some people continue to experience minor problems on the first two clusters, but customers on the newer clusters report they are up 100% of the time.

Finally, in the forums it's been seen that on many occasions people came in bashing the service only for others in the community to point out that the problem is failure to optimize. This has been the problem many times and not Media Temple.

I run a single website on (mt) (gs). I am on cluster 2 if it makes any difference to you guys, while I do notice downtime and slow-page loads occasionally, for 95% of the time the site is lightning quick and responding well to heavy traffic. My site has around 10,000 active users with about 500k uniques and 1.5mill page views a month. It holds its head high, people comment at how fast the site is and I run the whole thing on CI php framework with caching.

I can understand why people could slate the (gs) but I've had a wonderful experience coming from F2S (UK), 34SP (UK) and Dreamhost. The CP for (mt) is just plain awesome, the most up-to-date of any I've ever seen making good use of AJAX where appropriate.

I will say that I have hit problems in the past but (mt) are very quick to respond and take user feedback well. The greatest thing has to be when you outgrow a particular service you can just head up to their next, apart from the grid, (dv) basic to (dv) nitro can seamlessly migrate. My site is likely on the edge of what the grid is meant to offer but check out the site and see how AJAX performs quickly and content is loading at a good rate.

I just want to confirm what is being said here, GS (grid server)is veryyyyyy slow, I had to move elsewhere. The panel is very functional, and I was able to host multiple sites and lots of DB, but at the end is very slow. I didn't try the DV

After reading some of the above reviews I have to admit I was a little shocked. MediaTemple has made my life so much easier I don't really know where to begin. Suffice it to say that these guys are setting new standards in web hosting and in my opinion are the model for what every other hosting company should strive for.

Before finding out about MediaTemple (from some very high end software developers) I tried out their GS. I have hosted multiple joomla websites on siteground, hostgator, dotster, and unfortunately godaddy (shared on the first 3 dv at godaddy). My experience across the board was mediocre at best with godaddy being the absolute worst - don't get me started - let's just say they left a very bad taste in my mouth.

After trying the GS at MediaTemple I quickly decided to move 15 other sites over to their dv rage server. Hosting multiple joomla sites takes considerable resources and page loads on all the sites have been lightening quick. As opposed to godaddy which requires navigating a nauseating maze of ads and poorly laid out content (9 clicks just to get to cpanel) MediaTemple has the cleanest hosting interface I've ever seen.

Then there's the customer service - unparalleled. Their free, 24/7 phone in support has minimal hold times and when you get through you will encounter some of the most professional, knowledgeable techs in the business. I have yet to run into an issue these guys can't figure out in minutes. I will say one last thing about godaddy - I was paying more for the dv and they failed to answer a single technical question I ever posed to them. I can't say enough good things about MediaTemple. They may have had problems in the past but I've been using them for almost a year now without incident and would strongly urge anyone to try them out.

I posted a while back with regards to my main site I host on the (gs). This review is for my based on my experience managing a larger website with an extended community (300+ members) that is pretty active.

All gremlins seem to have disappeared over the summer, I have had no downtime for months now and my only problem is that page load timings on database-driven websites can be slower than expected due to the cluster hosting style. (I am on cluster 2)

I still am happy with them, I would recommend them, but only for websites that are not mission critical. For that, I'd recommend the (dv), which is reasonably priced.

No problems so far. Beautiful control panel, great features and easy as heck to setup.

No complaints yet!

ouch.. tried to sign up for service online, didn't get email due to their misconfigured email server (see blog posting), called 'em but they were unresponsive and *their* internet access was down!

I really wanted to like Media Temple (mt) from the second I first saw their website. Great design, friendly blog postings and apparently awesome grasp on bleeding edge technologies. But then I signed up for some Grid Server (gs) space.

Other than 20+ second page load times and semi-occasional outages, the service is as advertised:

Beautiful, feature rich control panel...

Speedy content delivery...

But that's it. So I spent more than six months waiting to see if the page load delays and MySQL gremlins would get worked out. They didn't, so I left.

Too bad... I really wanted Media Temple to be as awesome as they looked on the surface. Maybe the Dedicated virtual (dv) service is as awesome as it is reported to be. But the Grid Service (gs) isn't ready for prime time yet.

I am not quite sure how the (gs) Grid Service goes, because I am a (dv) user. I leased space on the (dv) Base server plan back in March of '07 and haven't looked back since.

Prior to that, I was with NightmareHost (aka Dreamhost), whose service back in 2001 was excellent but then started spiraling downward around 2005 or so after having achieved the ridiculously high level of overselling to the MAX.

Now I've had 100% uptime with MediaTemple, had all (slight) issues ironed out pretty quickly over the phone with their toll-free support and/or through their online tickets, and although I have never managed a server before, it wasn't rocket science. I had do roll up my sleeves and do some reading and digging around before buying. I can safely say have gotten comfortable & familiar enough with Plesk to know how to do pretty much anything my clients need for hosting their sites properly.

Speed is good, and the price isn't bad at all. Especially considering I never have to worry about unplanned server upgrades & PHP changes affecting my clients' websites. I can upgrade that stuff manually whenever I'm ready without worrying about it breaking the scripts and software on their sites.

Overall, I'm very satisfied.

We find Media Temple highly unreliable. Our website is down fro last 2 days and they have not given any support. They are too expensive and the service is not good at all. Stay away, if possible.

Reliability ruins an otherwise viable host. Sure gs is affordable, but unless it's reliable, it is simply not suitable for any business. We've been with MT for over a year now, constantly giving them the benefit of the doubt that they are refining their service. Unfortunately, that doesn't serve our needs. There are other VPS providers that offer similar hosting and stellar support I won't mention them here for fear of sounding like a shill, but rest assured, there are good companies out there. Unfortunately MT doesn't make the cut.

Awful service period.

Without my knowledge, MediaTemple decided to upgrade my account and charge me more because the site I've been hosting with them exceeded their undefined bandwidth and database call limits. Not only did they vehemently refuse to partially refund any negligent charges but additionally recommended I find service elsewhere.

Find service elsewhere I will. This place sucks my ass.

Media Temple is a poor web host. I had to purchase an SSL certificate in order to get a dynamic IP, even though all I wanted is just a dynamic IP. My domain went down for no apparent reason so I asked for support and waited for hours so I ended up fixing the problem myself before any of Media Temple's technical support even bothered to reply. Go with a virtual private server, they're extremely reliable and much better than grid/shared hosting.

Reliability: (mt) Media Temple's Grid-Server is complete crap in this department. I'm a beta tester of theirs, and have been frequently and persistently bringing this issue to their attention. They "fixed" it. Right. The statistics, community, and my website say differently.

Support: They are FRIENDLY, INFORMATIVE people. Unfortunately, for the last few months, their ticket system is unreliable- they take hours (if not days) to reply with a copy/paste message that doesn't even address your question.

Features: If they all actually worked correctly (no backup system?!), it would be nice.

Pricing: Again, $20/mo for a service that does NOT give what it claims is, unfortunately, very poor pricing indeed.

I've been with them since MARCH 2006, and I think the time is ripe to finally ditch the Titanic. I'm spending $35/mo there right now on their "mySQL container" and (gs) Grid-Service. I'm going to instead shell out $49.95/mo to get a very low-end dedicated server from http://www.nexcess.net, which provides far superior service to Media Temple.

They were great in the beginning (Media Temple), but it's really pathetic at this point. Customer loyalty to nice engineers can only go so far.

Having been with this hosting company for over a year i can say that there support is very average. Features are good. Uptime is great.

Some notes:

When they first setup there Grid Server it had many issues and other review sites seem to dwell over this, it was buggy but the GS is working smooth!

I also upgraded to to a VPS which was good but there support wont help you that much! I recommend servint.net for VPS.

I'm hosting seven sites on their gridserver for more than a year now. The experience has been very dissapointing, specially since late 2007. The servers are frequently down and the response times are very, very slow, particularly from Europe.

I've monitored the response times of pages hosted in dreamhost and bluehost and compared them with the response time of my websites. Those cheaper providers are way faster than mediatemple. Mediatemple's customer support doesn't help and says they cannot do much to improve response times in Europe.

All in all, a very negative experience. I will move to another hoster as soon as my contract expire.

I am not sure about the gs(grid server) but their nitro dedicated server is the best dedicated servers I have ever seen. Their dedicated server set-up doesn't take that long either.

I'll give them props, nobody will ever beat them price wise for what they offer. Unfortunately, right now, they are not committing to their offering. Today, for example, 2 hours down, 1/2 the day slower than dirt.

Changes to the account, examnple adding/removing a domain, take overnight.

There is not much to say... my MT's grid server is continuously down, they keep saying they are working on it but the months pass by and no solutions arrive. Unreliable. NOT recommended.

Their Shared-Server systems were rock solid - never any problems. Their new Grid-Server system is a shambles. Quality and reliability of service have absolutely plummeted, and however vocal they are about fixing it, they haven't actually solved any of the problems. Avoid - IMHO.

Have had various sites there for a year or so on grid serve. In 08 started notcing lots of outage and speed problems. They now almost constatly have 1 or more incident reports up saying intermitent outages. I use SVN to update my site and starting this week it can 5 minutes for a SVN update to update 2 files. I am looking fro now hot next week.

I will never host anything with them ever again. I have had my site creativebitts.com with them for less than 3 months and i have had SUPER slow loading times, multiple errors and downtime, the SAME errors over and over. Their support is pretty good, but i am tired of having to talk to them every week.

The control panel is easy, very easy, friendly and nice, excellent. I wonder why so much "maintainence" and "issues to fix", they engeneers always are working it means they are fighting against stability. The alternate domains and sub-domains features is great so goodie. The Grid - service must be more stable and free of bugs to fix. The support: you can't expect honours.

Slow load times, frequent down times

I had two accounts with them and I canceled both. One reason was that they were slow sometimes and other times the page would just display "No suitable nodes to handle your request".

Their support guys are ok but sometimes it takes a few hours to answer.

Hope they take care of their GS (Grid) problems.

I've signed up with the Media Temple's (gs) service after hearing a lot of good reviews.

I think they provide are decent hosting providers. Trying out new product every year, and rolling out new services.

My server is hosted at cluster.2. Soon after the year turned to 2008, they started having problem with the power management system. And my account also delayed sometime, and they just finished scheduled maintenance, and my server was down for 2-3 hours.

Though the series of the problems that they are encountering, I have decided to keep having the account for the following reasons.

1. The price is very reasonable.

I know other web hosting service which provide shared cluster hosting plan. My first host does provide shared cluster hosting plan for $10/mo, but the disk space was only 500MB. They never actually had a problem, and their customer service was very good. However, I had to take off since I needed more disk space. And simply the media temple provide the service.

2. Very good customer service

They are very good at customer service. Although, the server was down for the past month, they were very informative about the update. Whenever I had to call the tech support, they were very helpful. Unlike my 2nd hosting, who gave me some problem.

3. Straight-forward control panel

Their control panel is pretty much straight forward.

4. Simple plan

Unlike other hosting plan, Media Temple only provides one shared hosting solution, and three VPS plans. If your site don't expect to have a lot of hits, and just want to save money, such as $2~5/mo for our budget, and then you should consider for other plans, which I occasionally recommend some of my clients. But if you have a budget for $20/mo, and then you could consider media temple.

5. The concept of GPU

I like the idea of GPU to measure the percentage of CPU usage (technically speaking, the cluster usage). Usually, shared hosting server does not really monitor who's occupying the CPU usage on the server that much.

But that is main reason why that their server tends to get stuck some times.

For your information, I'm running Joomla 1.x on my site which has about 15~20 pages. And according to my calculation, the Media Temple's grid server plan, they will let me have upto 250,000~300,000 pageviews per month before they start charging for the additional CPU usage.

So if your MySql contains much more, then you may want to consider getting the "MySql container" option, or move to (dv) plan.

Anyway, its kinda sucks that media temple monitor the usage, but on the other hand, that's one of their attempts to keep everybody happy. And I can get ready to move on to (dv) plan by looking at the graph.

6. Always trying new things

Simply, I just like where they stand - trying out new things, and trying to be on top of it always.

As long as they don't cause too much problem by being too ahead and causing a lot of problem, I think I would give them a shot for a while.

So that's about it.

We'll see how much problem they may have in the future. For now, I'm happy with their services.

This host is great. I call for support frequently and never wait for more than 2 minutes until i talk with someone. I have 100% uptime so far and couldn't be happier.

While (mt) has not got it perfect this year with regards to the Grid Server, they are pushing boundaries and are a great company with a personal touch.

I have been a customer for 1 year and host 6 websites on a Grid Server setup. I have had great uptime, any downtime was warned well in advance and the downtime was worth the extra performance boost from the maintenance. I am on grid cluster 2, which has apparently been worst hit and I haven't felt it...

You pay for quality, but also get quantity. I have no bad words for (mt).

After have been a long-time customer of MT, I have finally decided to cut the cord and seek a new and better hosting solution. I have eight years of experience with them and will, accordingly, only comment on their Grid Server and Dedicated Virtual packages. Overall, MT is a decent option, customer service is great depending on your request, and the staff is generally really courteous.

Why have I severed the cord? The Grid Server has been disappointing. Slow, slow, slow, painfully slow. Frequent outages. Seemingly constant maintenance. Offers PHP4 and PHP5. Decent package price and excellent control panel. A wash in terms of a review.

I also had a DV (dedicated virtual) box - basically a shared set up with fewer "shares" and reseller privileges. Mediocre speed. Fewer maintenance outages. That is where the good ends. Now, I have to qualify this by stating "I am not a systems administrator" and have little to no knowledge of SSH. When I upgraded, I was assured that, using the Knowledge Base, I would find it easy to install PHP5 (which does not come standard on the DV). Dozens of wasted hours later, dozens of support emails, researching the Knowledge Base, and even finding another MT DV customer who had a similar bad experience trying to install PHP5 and I NEVER got PHP5 installed. I've been paying for two servers as a result. I was extremely disappointed with the service - not that they didn't try to help - only that constant referrals to the Knowledge Base articles I already read and found lacking was not solving my problem. MT has strict policies and NO interest in going above and beyond to help clients ... which spelled the end of my 8-years of loyalty.

I understand that there is a difference between a "managed" server and an "unmanaged" server, but the absolute lack of options for individuals such as myself is astounding. They flat refused to help saying, "we can't install PHP5 for you" ... despite my offer to pay $100/hour for their time.

Not to mention ... Plesk is horrible.

So, I pulled the trigger and found a supremely responsive host company that offers "managed" server packages.

I was drawn in to MediaTemple by all the hype surrounding their GridServer product. For the price, the bandwidth and disk space you get is very attractive. I manage 2 accounts on their Gridserver (one personal and one for my employer), each hosting several sites. I have never experienced as much downtime, latency, and connection issues as I have during my stay with MediaTemple. The gridserver is under constant "maintenance" and sites go offline for hours and days at a time. Not recommended.

My site is down all the time. They do credit my account with free months. But at this point even if I was paid I wouldnt host anything with them

We find Media Temple highly unreliable. The have tremendous latency issues which cause disruptions to our business.

i have been using mt's grid service for just about 4 months and my experience with them, thus far, has exceeded my expectations. i had read some not so positive reviews on the grid's reliability but i decided i would take chance on them.

as i alluded to previously, i have not been at all disappointed with my decision. during my time with them, the past 4 months, my uptime has been very, very close to 100%. in fact during aug and sept i had no downtime at all - according to hyperspin. pages load quickly and their support is top notch.

for added piece of mind, i recently purchased their 128mb grid container due to the fact that my site is mildly database intensive. i appreciate the fact that you can such items on to your existing plan without having to upgrade to an entirely new service.

Media Temple is the best host out there. For $20 per month you get the grid server package which eliminates the bad neighbor effect and thus makes your site indestructible in terms of traffic.

While the price was right and the features seemed great I can't rank their reliability low enough. We are a design company and we had several clients who had accounts with them. Across, the board their experience was terrible. Latency issues, uptime issues, many other issues. Incredibly slow as well. We had accounts with their gridserver and dedicated server. While the dedicated server was slightly more reliable it was often extremely slow.

I have had very few issues with their service when I did they resolved them quickly. Their new gridserver although experimental worked more than not. I only left because I wanted more control over my environment.

Their "GridServer" package is priced well but slow, unreliable and full of errors.

They have made attempts to fix this but I have noticed nothing.

I have multiple domains hosted on MediaTemple with no problems at all. I personally like their control panels very much.

When you have multiple domains, you have your main domain, and directories under it called blah.com or whatever. This is common, and their prices are looow. And from the outside world it makes no difference at all.

I am enjoying their service very much.

I saw MediaTemple popping up all over the place and decided to give them a try. Their prices were excellent and they said they offered multi-domain hosting. Needless to say they didn't offer true multi-domain hosting and their control panel was extremely lacking (ensim). Their customer support however was very fast and friendly.