Host Excellence

I have had a simple site with this hosting co. for over 3 years. I have been hacked by Russia over and over and over again. I do everything I'm told to restrict this ability and yet it happens again and again and again. Recently my simple no-frills site got attached by someone hitting it over and over again. I got an email, the site got locked and I couldn't do anything. The tech support can't tell me anything and Host Excellence blames me even tho I have done everything they've told me to do. They are pretty useless from a technical standpoint and from a support and reliability standpoint. The prices may be OK but you know - you get what you pay for and with these people you get garbage.

Hostexcellence has lots and lots of little problems which are the result of their hiring the cheapest junior administrators they can find. When they lose your data, and they WILL lose your data, they'll blame it on something like impossible, like maintenance crews on the roof, then ignore the fact that it ever happened.

In June 2007 they lost all of the data on a major shared SQL server and several other production machines. Claiming that the server outages were the result of one of their all-too-common "power surges," hostexcellence.com has chosen to sweep this incident, like so many others, under the rug.

If you sign up with HostExcellence you will find yourself in the ugly position of either having to hire a lawyer or just accept that they've stolen your money. End of story. Use someone else.

I have been with host excellence for over a year and have been pleased until recently. They seem to have some trouble with their servers lately. On and off I can't access my control panel and when I go on my website, which I do daily, I have been experiencing quite some down time and error pages. I am unsure as of whether that is all normal since I have never had another host.

I am very disappointed in their customer service. They give you ample space and their pricing is out of this world (which is their hook). But when it comes to supporting their product it cns be summed up by providing you with this conversation I had with their suport team after they lost my site (TWICE) that was created using their tools.

Please wait for a site operator to respond.

You are now chatting with 'Srihari Gollapudi'

Srihari Gollapudi: Hello, how may I help you today?

you: in my account lolthebook.com, I was working in site studio...

you: and now its all gone...

you: help!

you: It wasn;t publosed yet

you: published

Srihari Gollapudi: Let me check it.

Srihari Gollapudi: Please hold-o.

you: thanks

Srihari Gollapudi: *hold-on

you: holding :-)

Srihari Gollapudi: Thanks for being on-hold.

Srihari Gollapudi: First of all please accept our sincere apologize for our inconvenience. Unfortunately we have some technical issues with the site studio in which your domain is hosted.

Srihari Gollapudi: I suggest you to please try to redesign your site.

you: It's all gone?

Srihari Gollapudi: Yes,

you: Will this happen again?

Srihari Gollapudi: No it will not happen again.

Srihari Gollapudi: Please use the below 2 URLs which will help you to design your site faster and easily.

Srihari Gollapudi: http://www.psoft.net/ssdoc/help.html

Srihari Gollapudi: http://www.demodemo.com/tutorials_sitestudio.html

you: That cost a lot of time and money. Any chance I can get some extended hosting time for our loss?

Srihari Gollapudi: Sorry, you will not get any extended hosting time. I suggest you to please use the above links.

you: or additinal host registrations?

Srihari Gollapudi: You can design your site faster.

you: So your error that costs me money is my problem not yours? Are you and India based company?

Srihari Gollapudi:Our head office is located at

Srihari Gollapudi: 224 Mitch Lane

Srihari Gollapudi: Hopkinsville, KY 42240

Srihari Gollapudi: United States of America

you: You have lost a customer, and I will be glad to post this to the web so others can see that when you make an error that it is your customers who have to pay for it.

you: So they can see what your customer service is like

Srihari Gollapudi: We sincerely apologize for the inconvenience.

Their apologies and a couple hundred bucks will get me back to the place I was before. BEWARE!

Between my host with 1and1 and dot5 I tried this host as they were top on many review sites I was looking at.

Before I had Gottten thier service I talked to thier live support just because I had a few questions about thier service. First they did not seem as if they wanted to talk to me or answer my questions. They person I talked to kept saying bye. It was a bit annoying but I was used to how 1and1's support was and did not think to much of it.

I had talked to them a few times more and the same thing each time but ended up getting their serice any way, ya that was stupid of me but I learned my leason the heard way.

After I had hosting all set up with them, I had trouble getting to my site to make changes or and any thing to it. This was on three differnet computers, a windows xp pro, windows 2003 and a linux box.

I then tried to talk to thier tech support the guy was no help at all and kept saying he was not seeing any problems.

I tried both the IP I was given to be able to go to and it would not come up either.

This went on for 3 days and talked to thier techs all 3 days.

A few things I tried to get it to come up on my own was delete all files related to the internet that included firefox. I then reinstalled firefox and tried again niether the IP nor the domain for my hosting with them would come up.

I then canceled service with them and asked for a refund. I then found out my account was suspended because I had asked for a refund.

The interesting thing was the site started comming up and said in bold pring account suspended.