I was a customer at hivelocity. My server crashed many times although I paid for monitoring. Nobody ever warned me the server was down. They tried to cheat me giving me a lower grade server then what i paid for. Also their bandwidth metering is fraudulent . Beware of this company. Better do not use it .

When it comes to hosts one expects to get a reasonable level of service even at a good price. Basic things like rebooting servers or answering the phone may not seem important when things go right but when they go wrong, it matters.

There's no doubt that Hivelocity offers a great price but it shows up in their service. As their stated while I was cancelling my system: "Ted I really apologize for al the inconvenience , it might a

very bad co incidence that you signed up for the service , and we had some issues".

Issues happen, the resolution is what matters. I'd suggest staying away and spending a few dollars on a company with a little more of a history.

Buyer beware with Hivelocity!! I purchased their product, but the didnt give me a working server.

I had to reboot my server every 5 hours.

They took my money and did not give me a workable server. They ignored my support posts, and said everything is OK in hardware or asking extra money for that action so they have HIDDEN FEES.

If you want more details on my situation go here hivelocity.us (this is not a spam site. Just a throwaway site I have used to document my issues with Hivelocity.)

Bottom line...I paid for this product. They took my money, and did not give that service.

I tried numerous times their so-called "Impressive Support", it's a total lie. Most responses were "well it works on our side".

I had a TERRIBLE experience with iPowerweb's VPS and Dedicated servers back in 2006. I switched everything over to HiVelocity. Luckily the control panels were the same (Plesk) and I was literally able to "PORT" my 37 client accounts (domains, emails, databases, etc) over to HiVelocity's servers with no issues whatsoever. I did have two issues the entire time I've been with Hivelocity (we've been customers for 4 years now without any significant downtime), and both issues they took total ownership over, and helped out, even though the issues had nothing to do with them! The first issue involved a spammer who was sending mail from our server using a hacked contact form we had installed for a client, and the other issue involved mod_security working a little TOO well (blocking 2 clients from viewing their admin backend in a PHP script they had setup), and both times, Hivelocity techs took one look a the problem and literally said: "Give me about 15-20 minutes and I'll get it fixed for you." When he called me back, he said: "Okay it's fixed. We typically don't do this kind of stuff, but I knew it would be much easier for me to fix than to try explaining to you how to fix it yourself, but if you ever have problems, feel free to call us, and if we can help we will." I swooned over hivelocity right then! We're now in 2009, and here's my hosting uptime since late 2007, when we started monitoring our servers (I monitor the servers with SiteUptime.com):

http://www.siteuptime.com/prem_statistics.php?Id=2869&UserId=74242

HiVelocity is a great host! My salesperson was Drew, and I have spoken with Sasha in their billing (She's awesome too), and many of their tech support folks (who are KNOWLEDGEABLE about problems, and aren't just customer service reps labeled as "tech support" like with iPower and other hosts). They always know what I'm talking about (I'm highly technical myself).

The worst hosting company i have ever dealt with. Their support is shocking and their mistakes cost me thousands. Somehow they destroyed a server containing about 2500 account by tying to install ionCube loaders?? Just an absolutely shocking company!

I bought a quad core server with 8GB or RAM for $145. It was up less than 12 hours later and has had 183+ days of uptime with no issues what so ever. I had one issue before that where the hdd ended up crashing, but even with the errors it was throwing out it was cloned and put into a new server and I was only down for a total of one hour at about 3am or so. To those who have bad things to say about this comapny can take a flying leap because support is quick and more than knowledgeable, they go out of their way with products that they have never even heard of before and they give guys with an average budget, like mine, a chance to compete with the larger companies. I have serveral sites with them and every single one of them makes me money. That is only the case because they helped lift me and my business up. I got the Hivelocity treatment and I'm never looking back!

After reading positive reviews I decided to become a client. So far BIG mistake. My domain is down pending server availability. They promised me it would be up late last night, so here I am at 5 AM asking them where the server is. At the end of the conversation the customer service rep. hangs up. Rude, unnecessary and another BIG mistake.