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Cirtex Hosting

Founded in early 2003, CirtexHosting has been bringing Professional, Affordable and Quality Webhosting to users all around the globe. CirtexHosting offer everything larger companies do & even more, but for only a fraction of the cost. Cirtex Hosting provide Shared Hosting & Reseller Hosting Solutions for both individuals and businesses.

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Domain Registered on: 20-apr-2003

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Average Ratings for Cirtex Hosting

Web Hosting Reviews for Cirtex Hosting

Hong Chu Damm 31 Aug 10

I have been with this guys for quite long period of time and always, not always they have been provided me good service. Sorry for the poor English though...

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Stan 25 Aug 10

We are hosting our design webservice with cirtexhosting for quite a long time, and the company has never made us upset about the given services.

Site is always up and running fast, even for me who is located in the Eastern Europe, though having Audience overseas. We have stable client base, and having cirtex as the hosting partner for us was the really good decision, as their service helps us to be the best.

I suppose this host is among the best on the American market, at least their shared hosting. We recommend it.

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Eurico 19 Aug 10

In over 15 years I have never experienced incompetency like it. This week my website has been down for over 72 hours, no warning at all. They are cheap, but I have spent dozens of hours dealing with the issues they have created. I have today lost over 5 hours of development work and I have had enough. I would not continue to host my sites with Cirtex even if they paid me.

WORST HOST IN THE WORLD.

DO NOT GIVE THEM A PENNY!!!

PLEASE LISTEN.

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Eugene 19 Aug 10

For Already more than a year I host my online conversion site with cirtexhosting.com and am really glad of being well-served. The site brings income to me and there's a cirtex deed on behalf. They do their job well and allow me to do my.

Good uptime, excellent support, many useful features, and great work of the scripts I use allow telling good words of the cirtex as the hosting provider. Never down, always accessible and with good speed from anywhere in the world. The equipment is working well, and techincians provide everything fixed even before it gets broken.

I suppose this company is among the greatest professional providers, and I highly recommend their service to everyone.

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mrz 16 Aug 10

THIS COMPANY TRULY SUCKS, MY SITE OR EMAILS HAVE HAD CONSTANT PROBLEMS FOR THE LAST MONTH IN 4 SEPARATE OCCASIONS, THEIR TECH SUPPORT (WHAT SUPPORT?) SUCKS, THEY DO NOTHING, NO PHONE SUPPORT. I HATE THEM, STAY AWAY FROM THEM.

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Sven 5 Aug 10

I have been using cirtex since I tried it in 2008. This is pretty long term considering I changed about ten companies during four years.

Cirtex does well all the time before and after your officially becoming a client, so I am really pleased to use their hosting. Never down. Twice happened troubles with accessibility, but quickly resolved.

In cirtex people know what and what for are they doing, this is what I think.

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Jack 29 Jul 10

Got account from cirtex for the image gallery and am really pleased by hosting with them. Great service: site's always up and running, supportive team is ever ready o answer questions and help troubleshooting.

Price is not high, as for the service quality they give. Though I have rather busy site it is not coming out of the give account resource. Especially like the features they include as the extra bonuses.

Overall cirtexhosting.com is the quality company which can be recommended.

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Armand 19 Jul 10

Started hosting with cirtex for about a two years ago, after one more fail of past host. Was looking for the company I could trust, and the deep scanning of the market brought me to the cirtexhosting.com which made good impression right after being looked up.

Chosen them prior to the other five candidates and now after two years I believe I was not mistaken. The company provides professional service with excellently high uptime and the support is very usable and professionally held.

The features and performance they give make them really productive and attractive host and everything that is promised is provided in the full volume.

I recommend cirtexhosting.

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Xargyrides 12 Jul 10

Using the reseller account from cirtexhosting for already two years. Currently am very pleased with the service I receive, and the amount of clients and business growth tempos are confirming the good dealing status.

The company gives just an excellent plans and supports its performance on always-on-top level.

Surely nothing is really ideal, and even here there appeared some speed lowdowns, but considering I am located mostly in Europe, while the servers are somewhere in the NY, the quality allows to named this company professional.

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Tricia Vincent Sivers 8 Jul 10

For me as for the non tech guy that is very important to understand that someone is here, next to me and ready to help any time. That is what Cirtexhosting has been providing for me.

I'm 100%certain they provide the best customer services and support!

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John 2 Jul 10

Like everyone I read the reviews and figured it can be that bad and since I'm an systems admin I probably would not need their Tech Support.

Seriously...STAY AWAY from this company! They will answer your first support...poorly, then NEVER answer again to any tickets. Have have yet to have a week go by without their server being slow or down at some point during the day. Also when you use stuff through the Cpanel there are errors...good luck getting a ticket answered as well on this.

It's too bad because pricing and unlimited space and domains with ffmpeg all attracted me to them but unfortunately they are just incapable of providing a reliable service.

They now claim to be part of the BBB...well report them:

http://www.bbb.org/new-york-city/business-reviews/internet-web-hosting/cirtex-corp-in-new-york-ny-99477/

Horrible, horrible, horrible and it's just too bad!

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tony 18 Apr 10

This host is not the best ,but it's not bad

i have few websites with other hosts and i don't see any big problem about cirtex ,

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Cumbria IT 15 Apr 10

Although the price seems right and the support guys answer quickly ( in most cases ) , the uptime for the hosting we have on Nerdy server is working out at 70% - 88% uptime over the last few months, When an issues arries the support allways says its routine maintenance then were running checks and finally the server will be online asap , and after that line they no longer respond to tickets or live chat and your website stays down for a few more hours ( been upto 14 hours down ) we have tried asking them to move us to another server to no avail so now its time to start legal process as they have a 99.5% guarentee that has been constantly broken if for nothing else than false advertising .

I wouldnt recommend them to anyone else

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Hamilton 6 Apr 10

Got shared account from cirtexhosting after getting to know they can be used for video streaming sites and after four months I am happy with the service.

Really good to have pretty big adult site and pay few bucks for it monthly, while I first expected to have a need in VPS. Cirtex supports various scripts and gives excellent as for shared account performance even if traffic is loaded very high.

Support of the provider works fine: promt replies with polite and clear answers coupled with exceptimal uptime and speed are making this company really a good choise for adult and other video stuff, while shared hosting is usually not good.

As I may see, people report the same - good for video, and I agree, cirtex is really good.

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pork 4 Apr 10

Way too many problems. Last year I believe it was around September. My site was down for a week. I contacted support and got the run around. I did some investigating and found out that everyone who hosted with cirtex was down also. I heard they were doing some SSL update that went poorly. I was very frustrated and went to another host. That being said I had problems with the other host as well and eventual went back to cirtex.

I’m back to having problems again. Too much down time for me. I have an adult site and down time is lost money for me. Their support most of the time is very good. They have always assisted me in a timely fashion but I need more reliability not apologies.

I’m looking around for another host once again.

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lapppt 1 Mar 10

Cirtex got hacked again on 27/28 Fenruary 2010. My website just went down contacted them but they said they reinstalling the operating system and will be up within 6 hours. I asked if their server have been hacked initially they denied.

Later they admitted that the servers have been hacked by someone and got a root access. He deleted many user account and all the server back logs. Also he corrupted the raid level partition.

They further said they do not have back ups and they offered me a refund without even thinking how much I have invested on my website. It is very dissapointing when a host treat you like that. No care at all on what have been lost, no care concern at about our security.

I was recommended to them and migrated few mothns ago due to their video scripting. But this has costed me. My advice to anyone, staye away from this company. If you high security of your website and better customer service look for another company. It is three days since my website went down, have emailed but no response.

What a company.

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anthony 16 Feb 10

Significant down time this is the third of fourth time the site has gone completely off for more than 4 hours and still isn't fixed. You can't speak with a representative, support is always online and they will sometimes ignore your instant chat requests. The price is good however the service is bad. If you run a business your reputation will be tainted if you use cirtex and they give nothing back no matter how many days of service you use. Once their servers where hacked for a few days it cause my sites to be offline and they refunded nothing.

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Terry Goodlad 9 Nov 09

This is the worst experience I have ever had hosting a website in the 12 years I have been doing business on the internet.

I host a clip-share video sharing site and since installing clipshare and launching the site over 3 weeks ago we have been fraught with server side problems. I chose cirtex because Clip-share recommends them at time of purchase.

Level one support is no support at all. They didn't even attempt a fix, they just shuffle me off to the software provider who has even worse support but at least they were able to explain why it was a server problem.

I contacted Cirtex again and after becoming insistent I was elevated to level two support who started at least to attempt to fix the problem but was unable to after a week of trying and irrelevant testing (they would test for things that did not need fixing and tell me the problem was solved).

Finally after becoming insistent again I was elevated to level 3 support and they were able to solve the one problem by moving the site from their "happy" server to the "snowy" server. But now we had a different problem that over a week in now they can't seem to solve. the disturbing thing is now that they can't seem to solve it they are testing and proving the issue is fixed with video clips that are not the type that we are having the problems with apparently just to clear the support ticket but not solve my problem.

Every support email I send is responded to between 8 and 72 hours.

I sell advertising on this site and its costing me revenue and my reputation.

Again, this is the worst hosting company I have ever experienced in my 12 years doing business on the internet.

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Francisco Ordaz 9 Oct 09

My account was down for more of 24 hours, I request my refund and CS said

The data restore will be completed for all sites on the happy server within 8 hours

That was the same answerer 24 hours ago; I move my websites to another company.

This company wants your money, I don’t recommend this company at all.

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Jens Peder Lynderup 25 Sep 09

Cirtex Hosting has been a living nightmare. I was attracted by a low price and good features. However I have had nothing but bad experiences with Cirtex Hosting and now we are moving although we have paid for longer time. The online service is really no service. All they do is to refer you to write a mail or post a ticket. An answering machine would be cheaper for them and do the same. My mails are a mess. One day it works - next day it does not. 4 times I receive all my emails from the start of my hosting - resulting in a lot of duplicates in my mail system. It will take me forever to sort.

I can only recommend to everybody considering hosting with Cirtex Hosting: pay more and sleep better with another hosting company

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Andy 3 Sep 09

I have had short periods of time before when my site has been down the first six months (2009) so I decided to upgrade my package as I thought it might be bandwidth etc. of my video hosting site causing the problem, but the first 3 days of August my site was down,yesterday it was down for half the day and today its been off all day what a nonsense,the only good thing I will say is I got a full refund for last month,but its really not point and its not helping my advertising campaigns..

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Brett Precozie 3 Sep 09

Our website has been down for 6 straight days. I was just in contact with the CEO - I found his info and made a direct contact because the Cirtex service is awful. I mean they won't respond at all and keep making excuses. The CEO claims that a Turkish hacker got into their Slinky server and they are "investigating." Meanwhile our web store has been down for 6 days!!!! How can a professional hosting service allow anything to knock out a server for 6 days? Our SE rankings are dropping and a big part of our revenue is gone and they can't even answer our emails.

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Joe 20 May 09

I've been using Cirtex for a couple of sites over the past few years. The prices are not too high, and the cpanel interface is really easy to use and loaded with features.

I've never had any problems with downtimes or errors. The only time I had to call the customer service was my own fault cause I lost my password and locked myself out of the account. But they were helpful and had me back up and running in no time.

Overall using Cirtex has been a pleasant experience.

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rob 27 Apr 09

this is got to be the worst hosting provider in the whole world

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Chuck Fu 10 Apr 09

Hello Cirtex Forum

Just want to say that the support team at cirtex really have a heart.

Yeah things are not perfect, but what is in this messed up world.

My site was down but with a couple of email (tickets) it was back up and running. I’m not saying we hit a few bumps but they where there for me.

I know others that are with big companies and it like you’re a number

At least here they call you by your name.

Some ppl on CS (that what I’m running a video site) gave these guys very very bad press, but i say at least they don’t leave you in the dark, they have answered every mail and ticket I have sent them.

If they didn’t know something they asked others and found out the answer.

Anyway keep you the great work and personal touch

Thanks

Chuck

YourBizVids.com

Review Rating
Saurabh Kumar 9 Feb 09

Very good support, who listens and gets to action immediately. I have got prompt support at odd hours, and all my queries till date have been resolved to my satisfaction.

Their is some downtime now and then, but the team is learning from mistakes and things have only got better. I am not hosting a mission critical site, with million dollar sales per minute, so am comfortable and happy with the host. Good value for money.

Review Rating
Jason 23 Jan 09

I have experienced a high degree of down time with Cirtex. It hinders many of my work days and I get aloof responses to service tickets when I submit them through my dashboard. No resolutions and no Apologies. Very poor reliability and unprofessional support.

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Howard 21 Jan 09

The cirtexhosting Co is of know help and liyes to you and then know help ther Tec. are lame this Co is trash in my book I have to move thanks to ther trash

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TJ Shumate 13 Jan 09

I have tried cirtex twice, and both times there are "cannot find server errors". I believe the servers are way overloaded. Not reliable enough for high traffic. For a starter site, it is impossible to get off the ground to move to a dedicated server.

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Matt Lynch 22 Nov 08

I read these reviews about a year ago and was sceptical about cirtex. I went for it anyway as the price was good.

I must say I was pleasantly surprised. The outages are rare, just had one now which was back up within the hour. Has been the only one in over 8 months. For the price its awesome, you can host unlimited sites and I have to say the cpanel features are top spec.

I just thought I'd balance these poor reviews with mine as I think some reviews on here are a little harsh.

Cirtex are a great little hosting company that has done me no wrong, I have www.worldsoccerdatabase.com, number1bets.com and moneylinemedia.com all hosted there, you can check the whois record, and I am pleased with the cirtex as my host.

Cheers,

Matt

Review Rating
Michael P. 16 Nov 08

I've been with Cirtex Hosting for about 1 year now. I've hosted around 8 websites on my account since I began, a couple of have failed and are long gone, but I still maintain 3 to this day.

I've been bounced around from server to server with Cirtex Hosting, because of overloaded servers (we're talking 600-700 accounts per server, with huge data spikes almost constantly). Cirtex Helpdesk is usually quick to respond, but they're solutions almost never work, and my websites suffer because of this. When the server goes down, it's usually down for hours.. and Cirtex usually blames it on something they can't control, claiming that they don't have to honor the 99.5% uptime guarantee they've set fourth.

For the most part, I've been very disappointed with their servers and support. They're reasonably priced and offer many useful features, even on shared accounts, but I can't recommend them to anyone because of the poor customer support.

Review Rating
Will DeWind 16 Nov 08

I have used cirtex to host a variety of projects over the last two years. I have always been impressed by their reliability, features etc. Their support team is not great, but always manages to get the job done, just sometimes takes a few more e-mails than others. Their cPanel is great, though, a bunch of really easy to install free software (zencart etc.) They also support a wide range of things others don't like Ruby on Rails. Also, the price is amazing, considering most of the features exist on even the most basic plan. Overall I definitely recommend trying cirtex out, they offer 30 day money back guarantee.

Review Rating
Shiro 15 Nov 08

Absolute garbage. 24/7 support is email support. They offer chat - sometimes. They offer msn messenger - but msn messenger just refers you to their ticket desk. Phone support - ya right. They have a phone number, but if you phone it, it directs you to an email address.

99.5% uptime? Ya right. My site has been down for over 3.5 hours now, which means that this month they have not achieved their so-called-guarantee of 99.5% uptime.

I've been with them 3 weeks. I'll be switching over the next few days. Worst support I have had with 4 different hosts over the last 7 years. I miss bluehost's support. Bluehost's servers may not be the fastest, but their support is great - true 24/7 chat AND phone support. Not this fake support that Cirtex pretends to offer, but doesn't.

My recommendation - DONT go to Cirtex.

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Andy Hudson 12 Nov 08

I only moved to Cirtex because they could host a video sharing site. Unfortunately I moved the rest of my sites and it proved to be a huge mistake. Downtime was horrendous and support took ages to get back to you. I was sending a support ticket on average every 2-3 days.

Sign up with them and you will appreciate every other host you try.

Review Rating
Donny 11 Nov 08

I've had absolutely nothing be amazing service with this provider, and that is hard to come across with the amount of low-quality hosting services today.

I have yet to find a more reliable service on the market, and I have been skipping between over a dozen providers in the past 4 years. This is definitely a company you can settle down with. Highly recommended.

Review Rating
Andrei Ivanoff 30 Oct 08

Extremely disappointed. NO PHONE SUPPORT, WHAT? NO PHONE SUPPORT... WOW, can you repeat it? YES, NO PHONE SUPPORT...

Well, they have charged me for 12 months on my credit card without my authorization.

We've started a legal investigation against this company. BE CAREFUL!

Review Rating
Yushjas 13 Oct 08

This is the most terrible web hosting I have ever hosted. The page loading is very slow. The server downs for 4 to 5 times a week, and now all of my sites unable to load getting errors (I have 4 websites hosted with them).

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Cirtex Hosting's Response

Hi,

First of all let me apologize for any inconveniences caused but we're always working on improving our services. Sometimes downtime does happen but we do our best to reach 100% Uptime and guarantee 99.5%+ Uptime.

If you have any issues or queries feel free to contact us via our FORUMS or HELPDESK.

Cheers

ian 2 Oct 08

oh.... too slow their support is realyy good but the server is too slow i only used 500mb and 0 bandwt. cuz i just started but my server is hardly moving

Review Rating
Cirtex Hosting's Response

Hi,

The speed issue you are experiencing is most likely due to your ISP or a temporary issue that we posted about on our network-status forums. Please contact us via HELPDESK if you wish to get issue resolved and we'll be more than happy to assist you.

Thank you!

Mustafa Tuna 13 Sep 08

hello all CirtexHost Lovers!!

Fist of all I Just cant believe the negative comments made above.

I have been with Cirtex Hosting almost a year now, sure like any other hosting company once in a while they have down times and no matter who your provider is they will have down times.

What I dont get is why some of you make a mountain out of mole hill.

Their support may not speak very well english but if they know what they are doing that does not matter and They do Know what they are doing.

If you have trouble speaking to them try writing, I found writing to them detailed explanation works and works much much faster than if I were to speak with them.

I also like many of you own a lot of site and waiting my sites renewal and believe me you I will move all of them to Cirtex hosting.

They have created a nice homey atmosphere for web sites funny way of putting it right well I feel extremely comfortable to be working with them and recommend them highly.

yelegen

Review Rating
Phil 12 Sep 08

I migrated to cirtex hosting from my last ISP http://osb.net after Walt (the owner) died. I did a lot of work there, and it was taxing on my time, but Walt was my friend and I stuck through it, I had researched for about two years and some change, all over the place, google, altavista, WHT, even looking at the shady places outside the US, for a host that could handle a pair of drupal's and a custom links database on a shared hosting server. I finally decided I wanted to have more spare time, and not be constantly messing with system administration on an unmanaged server like I currently was at the time.

I decided on a price and started really weeding out places, and ended up going with Cirtex.

I have not had any problems that I couldn't solve by beginning to write my problem down, and suddenly realizing the solution because I forced myself to write out the question specifically. Usually I bail out on getting support because I figure it out on my own this way.

When I have had to use support, (when I first started) it's was reasonable and satisfactory.

I've had

http://sacxtremetv.com

and

http://sacxtra.com

running there since...April 16th or April 17th 2007.

This was at a time when it wasn't clear which hosts would be able to handle drupal.

I had tried the default godaddy hosting, when I registered my domains and quickly learned about tables LOCK. That ended that.

Since being at Cirtex, I haven't had any problems that were not reasonable, I don't consider a small downtime when they switched servers a deal killer. Nor a re-boot for a kernel or restarting a service...In short their uptime is about the same as my uptime on my server at home that I develop on.

I have saved time, and it was reasonably priced my sites appear to be stable. Also I mention it's a company that's been around for awhile. (that was another pre-requisite I had, I didn't want some teenager who selling me four year contract and his own domain was only registered for one year.)

Full Disclosure: I don't work for Cirtex, and I don't know anyone there personally, or via IRC or anything, but I do believe in giving kudo's when it's due, and that's a rarity these days.

Review Rating
Chris 12 Sep 08

Yes, during my migration from another freaking host, my sites were down and up but let me tell you this, their support is great and fast.

In the end, they got all my sites up in no time.

I have many websites at Cirtex and all of them are fast and stable.

I did not even have to do anything to migrate all my sites to Cirtex as they do it for me very well.

I even promote their hosting on all my video websites like www.NeuroSurgeryVideos.com,

www.MyCookingSucks.com,

www.HouseTubeTv.com,

www.WeddingTubeTv.com,

www.BeerTubeTv.com,

and many many more.

So if you want a reliable hosting site, just click on my link.

Thank you Cirtex!!

I even have a website called www.BullShitWebsites.com(the #1 website in the world-9million unique visitors) and I give Cirtex an A++++++ .

At the end of the day, I am making $$$$$$$$ from my sites and all thanks to Cirtex.

Review Rating
J 12 Sep 08

Cirtex was the 3rd host I joined and since then I've had no reason to move on, the support has always being prompt and fixed issues as quickly as possible - and if they couldn't provide an instant fix they had an honest approach, told me how it was, and moved my ticket up to the higher level techs instead of tip toeing around the problem.

I can only recall 1 major downtime, but this was due to upgrading the server - and we was told well in advance so arrangements could be made.

I think that's about all I can say really.. oh and the price is very competitive!

If you're unsure then do as I did and give them a try since they offer a 30 day money back guarantee, I don't regret it - hope this helps someone.

Review Rating
jamie 15 Aug 08

Terrible hosting my sites been down half of the time since in joined only 2 weeks ago

support is terrible

can't believe drupal likes them.

Even in there so called testomanal section the reviews that like them half of there sites are down.

madness ,

Review Rating
Ben 10 Jul 08

Horrible. I had multiple billing problems, multiple down time problems, and received 0% useful support. Their stated up-time is a joke at 99.5% which they don't even meet. hitler_stole_my_potato@yahoo.com is you think this is just make believe.

Review Rating
michael paul 20 Jun 08

They double charge your credit card, setup very slow,support tickets won't be replied in two days at least.

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Cirtex Hosting's Response

Hi,

The issue was due to double paypal subscription in which the Customer subscribed to Paypal twice via billing and thus had double payment.

We were unable to process the BILLING Request as billing is not full time on WEEKENDS however we refunded and issue was resolved in the end.

Thank you

prober 2 May 08

YouTube clone hosting? Don't use Cirtex (HostV). I used this host for less than 3 weeks. My site was down 3 times in 10 days! I had not even installed any of the YouTube clone scripts yet!. It was just my regular ol' site with no mult-media yet.

Cirtex overloads everything. I tried getting a refund b/c of their 99.5% uptime gurantee. But this is no guarantee at all. A guarantee implies money back, no? Well, not w/these clowns.

DON'T WASTE UR TIME W/CIRTEX HOSTV

Review Rating
Cirtex Hosting's Response

Hi,

We're always doing our best to keep our customers happy and everything stable.

This REVIEW is definitely not valid as we never, ever deny a REFUND if a customer requests cancellation, we even apply free credits or refunds during downtimes to existing customers when we have issues.

Please email billing@cirtexhosting.com if you're still having any issues getting refund as I'm sure you did not contact us.

Thank you

Laurentiu 3 Mar 08

Sometimes the service is ok but there are some weeks with slowdowns and downtime.

Pretty ok for the price but not for mission critical sites.

Tech support doesn't speak proper English, you may be required to submit multiple replies to get things done right.

They also have packages for busy sites (semi-dedicated kind) that cost more and are not listed on their homepage.

Those plans work for sites that get digged and with proper caching you can stay online.

Review Rating
James Mowery 21 Feb 08

I previously left a review on HostJury about CirtexHosting. Man was I overly optimistic three months ago. I feel it is my duty as a webmaster and blogger to explain why this company could not even PAY to have me stay with them.

This company has given at least a quarter of its users nearly 40 hours of downtime in the past few weeks.

What's worse, is that they would constantly take sites down without warning. There was no thought of downtime in my mind, and then problems start happening. Their customer support is clueless half the time, and most of them can't write proper English. It is the most pathetic excuse of a company I have ever seen. It just frustrates me beyond belief.

To make things come to a peak. This afternoon, my site dies. Okay... No notification, they moved everything to a new server. Great! Oh wait, THEY DELETED 4 MONTHS OF DATA FROM MY SITE!!!

Thank god I had a backup from a month ago. That would have been hundreds of hours of work down the drain. This company nearly cost me my business.

To make up for it, I was offered two months of service for the downtime, and additional free service for my sites data being compromised..

It is a slap in the face to think they could justify the horrible support and experiences I have had.

Please, everyone who reads this review, NEVER... EVER sign up with this company. You must listen to me. I swear to you, it will save you so much stress and anger.

Review Rating
Paul Schmidt 7 Jan 08

I'm looking for another hosting provider. Servers are down way to often. Mail never arrives or comes days later. Tech help is borderline useless. See "james jernigan" post, that is accurate and I can't word it better. The feature list is long. FTP in small batches as it hangs if large amounts of data are sent. Increased reliability would negate the need for most support and therefore would raise rating.

Review Rating
Cirtex Hosting's Response

Hi,

First of all let me apologize for any inconveniences caused and I can guarantee to you that we're always improving to make things better!

Please bear with us and note that if you contact support and also use our forums + helpdesk we'll go out of our way to help you resolve your issues.

Cheers

James Mowery 5 Nov 07

I joined CirtexHosting about half a year ago. I have since then had my ups and downs with the company for my site, Tech In Demand.

For the price, you are getting a great package. The servers are sometimes over crowded, but the uptime is very impressive.

Support has degraded since I have joined, but they do tend to get things fixed relatively fast. It is acceptable for the price.

To summarize, this host is great if you are just getting started making a site and want many features for a dirt-cheap price. Once you get serious with your site, it will be time to move on.

Review Rating
Cirtex Hosting's Response

Hi,

Thank you for your kind comments, we're always improving our services and will continue to do so.

Cheers

james jernigan 14 Sep 07

I started with cirtex in 2004, and am still more of a beginner in web work. I have about 17 domains, mostly aliased to 3 different sites. My domains are basically brochures, static sites with a few pictures, no flash, no cgi, little storage, and not that much bandwidth. cirtex had done fairly good for the first couple of years, but this last year i was having multiple site outages, and email failures more than once a week.

multiple trouble tickets resulted in "it's fixed now" followed by "no, now it's really fixed", and then by "we don't see any problems" and finally by "we think we have solved the problem now". The support desk is manned by folks with english as a second or third language. The support forum is filled with complaints, many of which are deleted instead of answered. Avoid if you have any real reliability needs, and if you don't, why are you even up on the net?

Review Rating
Jeffrey M Stander 23 Jul 07

Support is by people who are obviously not fluent with English. Strange things happen, e.g. outgoing mail server crashes, instability in PHP5 support. I started out with great expectations of reliability and state-of-the-art software but am becoming dis-illusioned.

Review Rating
Cirtex Hosting's Response

Hi,

Thank you for your kind comments.

Our level 1 support team is very responsive but are outsourced so we apologize if there was any difficulties, however rest of our team is all fluent in english.

We're always improving and PHP5 support is also being updated constantly to better support all softwares and scripts.

Thank you

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