Canhost

I am so angry at these people, that I just had to find a place to fume.

It's been 3 weeks since I signed up. I was supposed to get my google voucher after a week. After actually getting into contact with google, they claim to not even know about me and the voucher I am supposed to get. This is after I received an e-mail allegedly FROM google. I dont know who actually sent it.

And what made me finally snap, was the fact that when I went onto their live chat support, and asked what is the deal and insisted on them doing something about it, they simply left the chat room. SO RUDE!!! I mean, give me a damn explanation or something. What happened to the customer is always right?!!?

Also, I might add, there was a time all support was missing for about 5 days. Couldn't get hold of ANYONE. They claimed their "support system was down". Whatever that means...

Yes, their prices are good. But it comes with a lot of risk, and a LOT of uncertainty. I think it really might be too good to be true. If I do eventually get my Google Voucher, I'll be sure to post here again...

I recently moved my domain to Canhost and then purchased a dedicated server to use it with. From the get go everything has been great, i have not had any trouble at all and have always been able to get a hold of support when i needed to. I screwed up my linux install and they reinstalled the OS and had me up and running again in less then 2 hours.

I called them before i purchased anything as i did not know if they would cut it due to old reviews here on hostjury.com. However they explained that the company is now under new management and that many of the problems that they previously had were due to poor management of staff and facilities.

I gave them a shot as my stuff is not mission critical and i could afford some downtime and their prices were right in line with my budget. I have no regrets picking them and have had excellent support and full confidence in recommending them to anyone looking for hosting.

Absolutely useless service. When my domain expired it happened to coincide with my bank switching credit card from visa to mastercard. Instead of contacting me to let me know that there was a problem with renewal payment, Canhosts simply took my domain off line and waited for a reaction. A week later and they still have not put me back on-line. This is dreadful service.

I can only echo what previous reviewers have said. I was with Canhost since 2002, but around May/June everything seemed to fall apart.

Things stopped working at random, and there seemed to be no way to contact them for days. When issues did get resolved, the cause given was usually vague. I finally gave up, and found out how to get control of my domain name from them. (I couldn't get anyone on the phone to release it. Once I got control of it, it took less than 24-hours to change the DNS servers and switch to one of the higher rated providers. I really wanted to stay with Canhost, and I gave them 6 months to work their way through the transition (to new servers and their merger with I-Guru.)

A year ago I would have recommended them to anyone. Unfortunately I now cannot, and suggest anyone wanting a web hosting company look elsewhere.

Appalling host - Desperate to leave, but they are a tinpot organisation with only about 3 staff, none of whom respond to any calls. When they do, they are invariably dismissive and curt.

Terrible host. My email is not working, my business cannot be done and these people cannot be reached.

I have no idea when I can reach them, sometimes they return calls, sometimes they don't.

We also have SERIOUS problems with Canhost....

They are our corporate domain registrars and our domain has been left to expire - despite being on an auto-renew schedule. Our website has now stopped completely; so has our incoming mail....in fact if any mail is sent to us it is rejected with a "...permanent fatal errors....550: host unknown..."!!!!

I have been calling continually for two days, sending e-mails, and trying to fax - but the fax number is just ringing....

So far OpenSRS/Tucows have been absolutely no help.

We are in the UK and do not have a clue what else to do?

Any ideas/helpful suggestions would be very much appreciated....

Exactly my experience, John. Most email (and I know that clients have sent stuff) is not coming to me and CanHost can't be reached.

They are, unfortunatly, also my domain registrar and so I also can't contact them to change providers.

I went to their physical location yesterday and the storefront is vacant. CIRA insists that they are still in business, though.

This company will not return phone calls. (4 weeks!) My website is being held hostage by this incredibly imcompetent firm. All I want is a phone call or to release my website so I can use another server