Canaca

My account with them just got suspended a few days ago. They said that I was sending spam emails and overload their server. They sent me the evident email which was an email I sent to group about 20 people from a non profit organization for a meeting request and discussion of projects. I answered to them and asked for restoration of my email receiving account at least so I can download all the important business email that are still on the server (I'm using IMAP). They never answer both the Sales and the Support. The whole site is suspended. Those Canaca IT guys don't seem to know the differences between a spam email and a legitimate one. They also claimed that they host 200 accounts per server and that is I'm sending more than 100 email it would jam up their server. It seem by that they don't know how to configure their Linux server properly either. I asked around while looking for a replacement hosting service. Many can easily do 500 emails/hour. The funny thing is, I hardly ever send more that 20 emails a day. They can't find the problem with their server so they blame it on you.

By experiences, I also found that their server wasn't performance at all and experiences lots of downtime within one year of hosting with them. Each time, their site was also down.

So I strongly recommand to everyone NOT to host with Canaca. If you're already with them start looking for an alternative berfore they suspend your account. You can't afford your customer to see your website showing 'Account suspended' and cannot reach you by email either.

Over the past 2 years Canaca has begun to take a downhill spiral! I used to have 5 sites running on their severs. The reliability and support have been ridiculously horrible! I have successfully moved 4 of the 5 sites over to a new host. My new host (hint: initials are FN) has been great, but this review is for Canaca. The site has been down for over a week straight and I've been unable to get any emails or any data from the site period. Thankfully my payment period with them is about to end and I will be switching this site over to the host I've been using recently, who has been AWESOME.

Final Rundown for Canaca:

Reliability: POOR! -sites are always down and email rarely works

Support: POOR! -support takes days to get back to you, sometime they never get back

Features: POOR! -Even though they "offer" a lot of features on their servers it's not worth it since the reliability (these two go hand-in-hand with me can't have one without the other)

Pricing: POOR! - even though they offer 80GB for 4.95 a month; 160GB for 8.95 a month; and 240GB for 16.99 they really don't! I had a site (which i moved) that had less than 400 MB on the 160GB plan, and I was getting messages that I was using up my whole HD space.

DON'T USE CANACA!!!

SAVE YOURSELF THE FRUSTRATION YOU WILL HAVE LATER IF YOU SIGN UP WITH THEM!

Hello

Have not had any issue till past 3 years,Just one time they suspended my account due to spamming which was my fault.

Support is fine and they response very fast.

I just got a chargeback for over 1500 Dollars. Dont waste your time with them just go straight to your credit card company. Make sure you present your case and save all emails from CANACA it will be your best evidence as they say anything over email. They cant even type in English and they are a Canadian company. I am now going to take them to court because one of the charges were too far back for the credit card company to investigate.

Web hosting from hell! Their systems administrators are incompetent. Their customer service, advertised as 24/7, does not exist at all, except via e-mail, and even then they are unresponsive.

Our web site was down more often than it was up. They make all sorts of excuses when caught with their pants down, if you're lucky enough to get one at all.

This company has accused us of spamming several times when in fact we have never used their SMTP servers for any purpose. Our incoming e-mail is redirected to hotmail accounts. We use hotmail for all our outgoing e-mail delivery. These people are either incompetent, run an unsecured site, or are outright thieves. I am of the personal opinion that they are quite witty thieves actually.

They coincidentally take down your web site just after having received web hosting payment. If for every new walk in customer they sign up, a pre-existing customer site is shut down, they can run an increasingly profitable business without the need for additional infrastructure resources.

We recommend that you stay as far away from CANACA as possible. This has been the worst web hosting experience in our companies history.

-Brendan Graham

I don't recommend them at all. Support is horrible, no phone support or anything. And the ticket/email support take forever. Sites are always down, their site is down often too. This company likes to say they offer you 1.5 TB on the silver account. I had the silver account and was "running out of disc space" with only about 700 MB of data. I do NOT recommend them. If you are in the marked I'd recommend either Fused Network or Hostgator. I prefer Fused over Hostgator but those are the two that I recommend. Hope this saves someone from frustration later in the future.

No customer service at all. No one will ever answer a phone - even sales! Email server goes down, and they tell you via recorded message to send them an email. They have cut off our service for not paying, but they never send a bill.

They suspended my account with no warning, they can not speak English, they do not understand English. You have to send emails over and over. They charge your credit card without notice. Dont give credits, you hvae to get your credit card company to do a chargeback. They STINK, they are the worse. My site was only doing 3000 Unique/day and 34Gb transfer per day. I had a VPS3 which was supposed to give me 2.4T/month.

Will never reccomend. Been with this host for over 3 years (havent switched yet because I paid in advance) Will switch soon.. Canaca overloads their servers and often experiences downtime of 6 hours + their own site even goes down so cant contact support. Server loads such as 10 on 2 cpus common .. I've even seen it at 42 on 2 cpus.. Their are plenty of reliable shared hosting companies be smart and go with one of them. I have accounts at bluehost (8 cpus) and lunarpages (4 cpus). Great so far.

I have 2 sites hosted with Canaca and have very few problems. In cases where there have been issues, support has been timely.

They have responded to any queries that I have had in a professional manner.

They also offer great hosting plans.

Highly recommended!!

I don't recommend them.

.......Warning........

Do not give this company your credit card number.

They made an unorthorized charge on my credit card, and when I requested a refund it was like, Sorry....tooo bad.

even when I tried to cancel my accout, which I have for another year whether I want it or not.

Very poor customer service, when I have called about problems with the website, rather than fix the problem they try to make you sound like an idiot, I may not be the worlds best Webpage author, but they could be more supportive in trying to take care of their customers.

In future I will stay with companies within the USA, it's just not worth the aggrevation.

I have been with Canaca for about 18 months now and my service with them has been great! In the past 18 months, there has only been twice where I have been unable to access my content, both of which were resolved within 2 hours of emailing them. When they changed their plan offerings and increased what they were providing they were extremely helpful in transitioning me over to the new servers and took care of it responsibly, making sure to provide me with plenty of time to back up my directories and only transitioning them across when I asked.

Great work Canaca!