Their support is, by all standards, poor. Whenever I send off a question, I am just redirected to their FAQs.

Only after several emails was the problem finally rectified.

On the upside, the reliability has been excellent for me and their are plenty of features for the basic user.

It is quite expensive.

We had our domain name registered with 1and1. We transferred our domain over to APLUS.NET. 1and1 SPITEFULLY turned our next year's fee over to a collection agency to harass us and put a bad mark on our good credit history. Do NOT trust this dishonest business.

Try APLUS.NET for domain name registration, never had a problem with them

Downtime King. My business package goes down every other week, I already have these guy's phone number on speed dial because I have to call so often regarding down time. Absolutely horrible customer service and its unacceptable.

Good for a basic site. Great prices and very good uptime, but lacks advanced features and support. If you're just doing a small personal site, they're pretty good. (And their free software package is great.)

Worst hosting provider I have EVER used. Support is non-existant. 5 days since signing up and still no site! "We appollogize, there is an error on our server"

Their billing dept. is horrible. They just don't know what customer service is. We are an isp and everyone knows email must work 99% or better. They make NO attempt to resolve issues quickly. Mistakes can happen but when they do you put in a little extra effort to resolve it. 1&1 just dosen't care.

I have right now the same exact problem as BOB PROBST. I don't know what to do i called them about 2 million times and still they send things to old email, they still haven't changed my email at the registrar.

Someone help, worst company ever please don't use.!!!!!!!!!!!!!

I have been with 1and1 internet on the Business package since October 2007, and so far I've enjoyed the services.

The hosting platform (admin area) can be quite tricky at first, but after a little learning on how to use it, it can be very useful and better than the standard cPanel & DirectAdmin. The speed of their server's is unbelievable, I think it's the best speed yet from other host's I've tried.

I would recommend 1and1 to anyone who's looking to open a small personal site, but due to their limits on SQL etc, I wouldn't recommend it for large sites such as forum's or businesses.

The package I have, the business package, is perfectly suitable for my site, and work's perfectly with WordPress (self installed, not preinstalled).

Been with them for about a year now without problems, good support with quick email and call support. Lack of backup system sucks but otherwise downtime and bandwidth are great and a very affordable price...

While I had contacted support and the outsourced tech manual was a bit off it seemed, I've had no downtime with 1&1 and they offer good price for their hosting.

they were sending all correspondence to rp@dt.com I explained that that was an inactive email address and that they should send responses to bstjr@hotmail.com.

my request was not followed up on so I called them again. I asked them what email address they had and was told rp@dt.com. I told them AGAIN do NOT send to that address IT DOES NOT WORK!

Still not resolved I called again they're still where using rp@dt.com I again asked that they change the managing authority email address to bstjr@hotmail.com.com

Finally this person told me that I had to send a request to them with proof of my identity and that they would send me a confirmation code by email. I asked them what email address they would send it to and, guess what?. They gave met the rp@dt.com address. I told them AGAIN do NOT send to that address IT DOES NOT WORK!

So I send the information to change the managing authority email to bstjr@hotmail.com.com. Two days later I email them to see why it is not done... NO RESPONSE.

I email them on day 3, still no response. I email Illinois and on day four the whois managing authority is changed.

So I start waiting for my confirmation code that is needed to authorize the change of registra. after the second day I call your outsourced helpless desk support team for the code. They told me it was sent. I asked them to whom they sent it and, get this, rp@dt.com.

I was paralyzed with unbelief.

I asked WHY ARE YOU STILL SENDING TO THAT ADDRESS? !!!! Followed up with HOW MANY TIMES DO YOU NEED TO BE TOLD THAT IT DOES NOT WORK!!!!

After a long scripted response of possible excuses the real problem with using outsourced support became apparent.

They do not think ahead.

Do not anticipate.

Do not think about how to be helpful.

Do not think outside the box.

Do not have an inkling of anything beyond what their scripts say.

Do not care one bit about the customer’s problem or needs.

The reason why they still were sending to rp@dt.com is that I never explicitly asked for them that they need to change my 1 and 1 account email address!!! Apparently telling them

"DO NOT SEND IT THERE!!!"

"IT DOES NOT WORK!!!"

"SEND IT TO MY NEW ADDRESS!!!"

is not asking "Please tell me where I can get a form that I need to fill out and fax in order to change my accounts email from rp@dt.com to bstjr@hotmail.com."

1&1 are an average host technically and performance-wise, however they are completely attrocious when the time comes for some sort support or billing irregularities resolution. NEVER AGAIN with them! Google "1&1 complaints" and see the results of 1&1 business practrices. 1&1 hosting at your peril, I've been there and live to regret it!

Nasty support people, incredibly hard to understand. They treat you like dirt. They will remove domain names from your control panel without prior consent from you. They will try to make you think you are talking to an American by using fake American names - yet the language and grammatical errors are common to all email communication from them. There's random downtime and if you ever happen to delete one file/email by mistake, you can say BYE BYE! They have no backup system in place. You can backup your own files (ftp,ssh), but not your email. If you are an administrator with 400 email addresses they expect you (this is an actual piece of advice given to me by one of their supervisors - Daun, badge number #0607-02, ext. #3712) to backup your emails by using a gmail account. That is just outrageously stupid if you ask me, since NO ONE would set up 400 email accounts (for which you should not have access to passwords anyway since you're just an administrator) as externals on a google account. Imagine having 1.3 GB per email account. That is simply unacceptable. You are not informed of the backup policy (or lack thereof) until you actually try to get back a file/email you lost - basically until you ask them about it. Apparently it is stated under 2.1.8 in the TC. Who knew?

Hosting: Reliability was poor. If you're doing real, custom development: avoid. If you're doing simple personal blog type stuff where frequent outages don't matter, it may be OK. (At one point they had 2 instances of the cron daemon running... no explanations as to causes of outages, etc.)

Support: Not great. Support staff appeared to be in a far-off land, and over-worked. (To be fair, 1&1 probably has their reps frantically handling multiple support calls/chat sessions at once.)

Control panel: Good, I liked it.

On the up-side: as a Domain Registrar, they appear very good. FREE private registration is nice. Good control panel, and they make your domain AuthInfo Codes easily available (in case you want to transfer). Simple to transfer in domains to 1&1.

After cancelling my hosting package with them, I actually opened a new account to use 1&1 as my registrar. (Unfortunately they don't allow you to cancel a hosting package but keep registered domains... so I had to transfer away my domains to my other registrar... but had some ready to expire, hence opening a new 1&1 account to hold them.)

Do not buy a 1&1 hosting account if you want serious MYSQL database that will support a busy website. The limitations of this 100mb database is really in the resources.

With 1&1 they offer multiple MYSQL databases but the problem is if you have a busy website that uses too much of their valuable resource they shut you down. So a warning if you intend using Mambo or Joomla or any other php/mysql website - don't get very busy or they consider it a an abuse of their system resources.

After my experience of them shutting off my main site without warning and prior to that a Scouts website for goodness sake.

Good in all other respects if you want a basic HTML website with nothing complicated but support is terrible and until they sort out their MYSQL miserly ways I would avoid them like the plague. I have heard they are difficult to cut loose too and keep billing people. Beware of this one.

I've never had a second of downtime. Connections are very fast (ISP allowing!) and always reliable.

I've had to contact support on 2 occasions, and had e-mail replies within 1 hour, both times.

The only place they lag behind the opposition, for me, is the restrictions on MySQL database limits.

I highly recommend them.

Like it, gives it me what i want, for a fair price.

This is an amazing host! I have NEVER had any problems within the 3 years I have been with them. The only problems were a DNS mix-up on my part, and a scheduled server update. Great prices, for the space they give you, alot more bandwidth then most other hosts.

Excellent host, would recommend to anyone.

Well, I decided to use 1&1 Internet Service to host my review website and overall, i am really pleased about the service.

The Good: The price is very good and i even got 2 Domains with my package. You even get the "Click and Build" apps like Joomla, phpBB Forum etc... are great. The online e-mail service is good too, they even have an app where you can login directly from your desktop. The overall Admin interface is really simple to use.

The Bad: First, the FTP transfer speed is quite slow when you have a lot of content to Upload. Second, the app to login from the desktop eats some nice quantity of memory for the low functions they offer. Third, somethimes I can't access my e-mail and it says 500 Unexpected Error and happend 2 times I really needed it...

Support unable to do simple tasks. Downtime surprisingly high. Terms will come back and bite you. Unnecessarily complicated systems that tend to be incompatible with other software. VPS went down periodically. Reboot requests required considerable persuasion though they only took a few seconds after 20 minutes of delay tactics by ignorant support people. DO NOT fall for the Premium Software package -- it requires a full-year contract and then they end up demanding that you return everything when you cancel! There's a catch to EVERYTHING at 1&1.

Well, my mailservers for all my domains seemed to be blocked by this service (I use 1And1 for all of my hosting, as they are cheap and reliable). It is the customers of the company using the service that is suffering. I'm simply unable to reply to their requests for customer support (we are a games developer). I can only assume that some of 1And1's customers spam or someone uses their servers for relay, or most likely, someone reported them maliciously (as people tend to do). We, of course, never send out unsolicited emails and this is the first time my email has been blocked. I ask 1and1, after 48h, I receive email from support:

we have received several complaints concerning Spam mails being sent through

this mail account belonging to your contract:

Please protect your account against unauthorized usage from third parties.

If you arranged the sending of the concerning mails by yourself, please note

that you have to use a so called "confirmed opt-in" system for your newsletter

subscriptions to ensure that E-Mails are only sent out to recipients who

explicitly agreed to receive them.

When using confirmed opt-in the subscription process looks something like this:

* Somebody asks for an address to be added to the list of recipients

* The system sends an E-Mail to that address with a verification link or code

* Only when that (unique) link is clicked or the code mailed back the address

is allowed to be added into the database

You can find further information for example at:

http://en.wikipedia.org/wiki/Opt_in_e-mail

Please be advised that we have to disable your mail account in case the

problem persists and we receive further complaints. Thank you for your

understanding.

After six day its working again.

Thank you 1 an 1 hosting.

Fantastic support.

Una excelente compañia, pues las anteriores se sobre cargarba el CPU o el acceso al panel de control. estaba "fuera de servicio" y aqui tengo accesos ssh, telnet y escritorio remoto! las demas son con un costo muy muy extra. y por 2 años! de las 4 compañias que he usado, me quedo con 1&1.

We have a professional package with 1and1

However, they unilaterally, without any notice took our website off.

we have tried for 3 days (and counting) to get it back up but keep on getting through to a bunch of incompetent people in a remote call center in Indonesia who are not capable or enabled to help us

IF you are serious about your website and its important I advise to stay very far from 1and1 - lots of fancy features but totally useless support

Their support sucks so bad Ive sent about 50 different cases to them and only 1 time i got a answer the first time. Their control is OK not the best you cant even name your ftp right mine were u44111552-etc

etc is what i wanted to name it. In there MySQL you cant even name your databases either. Im switching this week for sure and problay going to Site5.

Ordered a server from them a while ago and it took four months to set up. But they kept charging me for the server they hadn't set up yet! It broke within a week of me having it and wasted another two weeks for them to try to fix it. Terrible host and I couldn't recommend even if my life depended on it.

I have used 1&1 for many years but recent events have forced me to look elsewhere. They have downgraded their support and charge for support calls (before I could chat online with someone but they closed that service) My site has been down for 6 days, they know it has issues on their side but have failed to sort it out. I am now looking for someone better.

1&1 is a stable website host, and is rarely down. My site, after a year, has only been down once. There servers are fast and they have fairly good prices for what you get.

I for one, LOVE 1&1. I suppose Support is the 'wildcard' of any hosting organization, but 1&1 Support has always answered my questions. Not many host have a 24hr phone number! Pricing, uptime and features are also very hard to beat.

Everythings great except the customer service, the price point is one of the best I've seen in 5 years. The support is slow and almost useless.

When I needed to contact them via their phone number they hung up on me due to high call volumes. Their web server was DOWN and I needed to tell them to get it up right away! NOT impressed so far.

Great Hosting! They Are So Nice With Customer Support, Though There Was This One Person That Had An Attitude But That Was Solved. So They Are Recommended, Though There Control Panel Is Confusing To Use At First.

Great Equipment

Great Backbone

But even with the best machines they tend to crash, and do funny things. . .even if it's just every now and then.

Don't expect to get a reply to your email for at least 4-5 days. And I do say least. Normally you get a reply within 8-10.

You can call and get phone support. . .but even there you wait on hold for at least an hour. . .normally 2 hours.

Thier email server are known for transmitting SPAM and viruses. A client of min never received my emails because they would bounce back as undeliverable becuase the server was a known virus sender. This alone made me leave their company as a customer.

I have a dedicated server with them, but I also have a shared hosting account with them and I must say that their support simply sucks. The price is right, they throw in free software and domain names... just don't expect much from the support department, they are cluebies.

A big thing that I hate is how they handle spam. You can set it to high or low, and if you set it to high when you receive spam, they don't delete it... no, that's too much. Instead, they email you it but the subject says *** SPAM ***. It's the stupidest thing ever.