Weekly Web Hosting Horrors 2
This week we've seen a number of problems arise in the industry. One of the larger, persistent problems is from a company bought out, iPowerWeb.
iPowerWeb problems continue
I've been losing my mind dealing with these iPowerWeb problems
iPowerWeb clients may have thought they were in the green after the large-scale botched migration that Endurance International Group had planned for them. Were they ever wrong. Problems continue to arise daily with many users being frequently locked out of their control panel vDeck, sudden loss of e-mail accounts and even worse complete data loss.
We've received a number of reports from users complaining about their accounts suddenly being wiped and reverted to data from months earlier. A great deal more users reported that since another migration occurred for their accounts on Friday, November 27th they've been unable to access any MySQL databases systemwide. Grass suddenly isn't looking too green on the other side of the migration at all.
I've been losing my mind dealing with these iPowerWeb problems
XSI Hosting preparing go missing?
XSI Hosting, a provider of shared web hosting solutions looks like they're preparing to disappear off the map. After multiple instances of 15+ hour downtime, there's still no signs of life coming from their support system. XSI Hosting owns Xanadu Servers, Hostfrog and a few other web hosting properties. While it's hard to confirm what is occurring at this point, what's known is that the owner and support for the company have been nonresponsive.
There have been rumors of a death in his immediate family or his own health deteriorating. We certainly wish him the best but leaving clients in the dark should be avoided.
If anyone does happen to get in touch with the owner please feel free to let us know.
Avid Hosting disappears entirely.
A company by the name of Avid Hosting recently disappeared entirely leaving a large amount of their clients in the dark. A site was setup by one disgruntled client and is available below:
Avid Hosting
The stories listed there about them are very serious allegations. I'd recommend reading them.
I have read about the grief that many people have had with IPOWERWEB. I am lucky in that I only registered domain names with them. However, I experienced that total lack of customer service too.
I have very little money at stake, but I despise companies such as this.
At the beginning of the message that is received when calling IPOWERWEB, it is announced that a phone call "may be recorded". Thus, I recorded mine to them. I have a record of individuals in billing admitting problems but then refusing to provide me with the refund that had been promised me by another employee back in December.
They are obviously unwilling to be accountible for each other. I am happy to share my info with others.
Al,
I'm certainly sorry to hear about your troubles. You're not the only one experiencing them, there's countless others.
On the other hand.. there's a whole slew of other options out there. Your best bet would be to check our 'reviews' list.
Forums like http://www.webhostingtalk.com aren't a bad source for information either :)
iPower web - what else??!!
We've been without FTP and VDreck access for two days on all three websites that we host there and having intermittent MySQL problems, and nobody there has a clue about what to do. We spent hours waiting for their "24/7 chat". Maybe thy call it 24/7 after the time their customers wait for them to wake up.
What's worse, they keep their customers in the dark - OK let's call it by it's real name: they are lying to their customers - and they engage in disruptive actions (they call these "upgrades") shutting down online businesses during the most critical period - Christmas!
We have three websites there for 4 years and their support and reliability has gone from bad to worse.
We are looking for alternatives and we'll run away from iPowerweb as soon as we have found a more reliable host. Any ideas?