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HostGator's Across The Board Price Increases

Tue, 27th October 2015, 19:40

Back in late August, Hostgator, with a short curt email announced across the board price increases on all their hosting packages and plans . The decision was said to be a reflection of the changing hosting industry and increased costs as a result.

Historically in the hosting industry, changes in service and upgrades tended to benefit all clients, while the price increases only affected new clients. HostGator appears to be one of a growing number of companies rethinking that policy. Their latest price increase will affect existing clients also and accounts renewal will be at processed at the increased rates.

Not surprisingly, some clients who may have ignored the email announcing the new pricing structure as just more spam, are not so quick dismissing the invoice. One such person claiming to be a HostGator client for nine plus years say service declined after the Endurance International Group’s purchase of HostGator.

I hardly EVER call or open a ticket. I have probably not contacted them for any reason in the past 5 years. Then EIG bought them, servers went down, got slow; more than one server move.
I never received notice of the price increases. I just today got the yearly renewal notice email for October which showed the price increase.

Their chat does not work today. It times out after 40 minutes of waiting. Repeatedly.

For years my price was $79 a year; I always looked at that charge as a great deal. Now it is $144 and all they done nothing but provide worse network, hardware, response and uptime and made it nearly impossible to contact anyone for support, like 1.5 hours when it used to be 1.5 minute wait time.

Another stated:

I have just canceled my HostGator hosting and moved to somewhere cheaper - I have been with them for 4 years, but honestly, not informing me about a price increase, not answering my support tickets for over 11(!) days, about the downtimes that occurs often lately (about right after the price increase) and then increase prices for a decreased overall quality? Haha, not with me! They gotta learn that and I know heaps of customers who canceled their HG accounts (and not just the small ones) upon that "smart" move of HG.

Not everyone is disappointed with HostGator’s price hike though. Over at that forum with the partisan web hosts spewing the only unbiased reviews on the web nonsense, some web hosts are contemplating whether all EIG brands will follow suit and raise prices while others are having a downright difficult time hiding their glee:

I'd love to see all providers follow. The shared hosting market is crap. If Endurance increases their shared hosting prices across the board, other providers will feel inclined to do so and the industry as a whole will go up. Good job Hostgator!

Another host states if he raised prices, he’d give clients a better service or quality for that… (editor’s note.. Let’s make sure I understand this clearly… this host is saying that if he charged more, he would provide better service. Which would mean clients don’t get better service at the moment? If you ever doubted the ongoing need for HostJury! Okay, back to HostGator).

A common complaint among consumers are companies resorting to deceptive or misleading marketing practices. It may be open to debate whether certain hosts can be accused of crossing that line but the industry can’t be accused of not coming up with unlimited ways of getting close.

HostGator pricing structure is actually quite easy to understand ONCE you reach the order form. Prior to that you only see those come get me price with that infamous * . We have less incentive to hide stuff so here is HostGator’s new price structure:

Hatchling Plan
1 Year @ $7.16 mo.
2 Years @ $6.36 mo.
3 Years @ $5.56 mo.

Baby Plan
1 Year @ $9.56 mo.
2 Years @ $8.76 mo.
3 Years @ $7.96 mo.

Business Plan
1 Year @ $13.56 mo.
2 Years @ $12.76 mo.
3 Years @ $11.96

It’s important to keep in mind that these are introductory prices. So your renewal rates will actually be higher. (HostGator does clearly show what the current renewal price is on the order form). Monthly or semi annual terms are available but it will cost you more again.

 

How about some Add-ons

Many of the budget priced webhosts have resorted to padding their bottom line through the use of upcharging and upselling extra services and features. At the time of writing, HostGator has resisted the urge to follow some competitors and still offers FREE 24/7/365 Phone, LiveChat, Email Support. They also have no set up fees, and offer free migration of your existing website. So kudos on that.

That's not to say HostGator won't try to upsell additional features that many webhosts may already offer inclusive in their price.

  • SiteLock which Secure and Accelerate Your Site -- Highly Recommended (editor's note.. HostGator writes highly recommended. We just copy and paste). Protect your website from fraud and malware, while speeding up its performance for visitors. This advanced security helps to block malicious traffic and scans daily for other harmful threats. A $99 value for $1.67/mo (Billed Annually)
  • How about Constant Contact which allows you to Channel Your Marketing Mojo -- $10/mo for the First 6 Months (50% off!)
  • It’s Highly Recommended that you get a gmail account from Google. Only $5.00/mo
  • For only $19.95 you can have Site Backup: Daily Website Backups to the Cloud
  • For $14.99/yr you can get your site listed in search engines like Google, Yahoo!, and Bing.

 

HostGator’s Terms of Service (ToS)

Price Change

HostGator reserves the right to change prices or any other charges at any time. We will provide you with at least thirty (30) days notice before charging you with any price change on any annual or longer term plans. It is your sole responsibility to periodically review billing information provided by HostGator through the user billing tool or through other methods of communication, including notices sent or posted by HostGator.

Autorenewal

Unless otherwise provided, you agree that until and unless you notify HostGator of your desire to cancel the Services, you will be billed on an automatically recurring basis to prevent any disruption to your Services, using your credit card or other billing information on file with us.

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