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WiredTree Profile: Superior Managed Hosting

Fri, 26th June 2015, 12:46

WiredTree Managed Dedicated Servers

"WiredTree emerged in June 2006 to change the game for hosting services. The goal was to provide clients with a superior managed hosting environment through unmatched customer service, innovative network design, a unique suite of services, and the most advanced server hardware. To realize this goal, we created a solid support structure to better respond to client issues. With years of experience in the industry, we knew what worked and what didn’t, and we used that knowledge to enhance and streamline the support experience.

The final result is the industry’s most reliable, advanced and secure complete managed hosting solutions."

Founded: June 2006, Privately Held
Domain Registered: June 2006
Company Size: 11-50 employees (courtesy of LinkedIn)
Headquarters: 53 W Jackson Blvd Ste 1734 Chicago, IL 60604, USA

 

A random quote from the web…
“Unlike most providers, WiredTree offers fully managed servers. That means the people who build your server are the people who take care of it. We manage your hardware, your software, your network and your security. If you don’t know what you need, call us. We’ll talk to you any time, day or night.”

Fun Fact:
“Our uptime is 99.992% over the last 6.5 years, checked by Hyperspin on 1 minute intervals.”

 

Acquisitions & Brands

WiredTree

 

Specialties

WiredTree hosting solutions are best suited for Drupal, Joomla, WordPress, and all other Content Management Systems (CMS). Further, they also work well with forum software such as Invision, MyBB, phpBB, vBulletin, and e-commerce shopping cart solutions like AbanteCart, CS-Cart, Magento, and PrestaShop.

 

Hosting Solutions (Web Hosting Plans)

Managed VPS Hosting

(Various plans including A La Carte Option. Starts at $49/month)

There’s plenty of server to go around. Virtual Private Servers (VPS) give you the flexibility and power of a dedicated server at a fraction of the price. You get incredible CPU power and oodles of memory and disk space. All Fully Managed by WiredTree in Chicago.

Standard Plan Features

SuperMicro Servers built by WiredTree - Intel Dual Xeon CPUs - CentOS Linux 6 x64 OS - 2 Dedicated IPs - SSD-Powered Storage Standard - Idera (R1Soft) Backups - ServerShield - Server Hardening - 100% Node & Network Uptime SLAs - Noction Route-Optimized Tier-1 Bandwidth - cPanel / WHM Included - 24x7 Phone and Help Desk Support - 24x7 Proactive Service Monitoring - Full Root and WHM Reseller Access - Unlimited Domains and Accounts - Proactive Security Updates - Grove Client Portal Metrics - Softaculous, RVSkin, WHMCS Available - LiteSpeed Web Server Available - Scale on Demand, no downtime or IP changes - Free migrations

 

Managed Hybrid Servers

(Various plans including A La Carte Option. Starts at $99/month)

So, what is a Hybrid Server? Think of it as a very large and powerful VPS account with guaranteed CPU cores, faster I/O performance, and higher memory and disk space allowances. They fit between our VPS and Dedicated Servers in terms of price, capacity, and performance.

Standard Plan Features:

SuperMicro Servers built by WiredTree - Dual Intel Xeon & AMD Opteron CPUs - Larger Disk I/O Capacity than VPS - Burstable CPU up to 24 Cores - Power of a Dedicated, Convenience of a VPS - CentOS Linux 6 x64 - 2 Dedicated IPs - Idera (R1Soft) Backups - ServerShield Server Hardening - 100% Node & NetworkUptime SLAs - cPanel / WHM Included - Full Root and WHM Reseller Access - 24x7 Phone and Help Desk Support - 24x7 Proactive Service Monitoring - Proactive Security Updates - Grove Client Portal - Softaculous, RVSkin, WHMCS Available - LiteSpeed Web Server Available - Scale on Demand, no downtime or IP changes - Free Migrations

 

Managed Dedicated Servers

(Various plans starting at $150/month)

Dedicated servers are just that: servers that exist to serve you and only you. They live in the upper echelon of web hosting and are at your beck and call with the greatest speeds and specifications. You can install and run new software whenever you’d like. Dedicated servers are best for those who want the greatest amount of control.

Standard Plan Features
SuperMicro Servers built by WiredTree - Dual Intel Xeon & AMD Opteron CPUs - Larger Disk I/O Capacity than VPS - Burstable CPU up to 24 Cores - Power of a Dedicated, Convenience of a VPS - CentOS Linux 6 x64 - 2 Dedicated IPs - Idera (R1Soft) Backups - ServerShield Server Hardening - 100% Node & Network Uptime SLAs - cPanel / WHM Included - Full Root and WHM Reseller Access - 24x7 Phone and Help Desk Support - 24x7 Proactive Service Monitoring - Proactive Security Updates - Grove Client Portal - Softaculous, RVSkin, WHMCS Available - LiteSpeed Web Server Available - Scale on Demand, no downtime or IP changes - Free Migrations

A Couple More Details...

WiredTree provides A La Carte options with each plan for customization. Contact them for additional details. Pricing was accurate on the day we copied it from the WiredTree website. We’ve included plan pricing as a point of reference only and like everything in life is subject to change without notice. More detailed information about features included in WiredTree web hosting packages is available on their web hosting plan pages.

 

Unlimited and Limits in the Terms of Service (ToS)

(editor’s note: unless a web host uses the term “unmetered” then there is likely a limit somewhere. Also worth noting in this day and age of legal fluff is that WiredTree made an effort to clearly articulate terms in a language not written by legal beagle types.. English!)

WiredTree has preset limits and are defined in each plan. Bandwidth usage is measured on a monthly basis coinciding with Client’s billing cycle. Both incoming and outgoing traffic are counted.

Other terms and stipulations outlined in the ToS appear to be standard generic common sense stuff which, at least at the time of writing, wouldn’t/shouldn’t shock the average individual. And yes, you should read the ToS in its entirety prior to purchasing any service.

 

Service Level Agreement (SLA)

WiredTree guarantees network availability for our public Internet network to be 100%. In the event that our network does not experience 100% network uptime in a given month, WiredTree will refund 5% of the customer’s monthly service fees for those servers affected, for each 30 minutes of network downtime experienced up to 100% of the monthly service fees for those servers affected.

Hardware Replacement: WiredTree guarantees to replace any failed server hardware components provided by WiredTree at no cost to the client within one hour of problem identification. In the event that it takes WiredTree longer than one hour to replace any failed hardware component after problem identification, WiredTree will refund the customer 5% of the monthly service fees for each 60 minutes of downtime up to 100% of client’s monthly service fees for the affected server.

VPS and Hybrid Uptime SLA: WiredTree goal is to maintain 100% uptime on all of our VPS and Hybrid hardware nodes. In the event that a VPS or Hybrid hardware node does not experience 100% uptime in a given month, you are eligible for a prorated credit equal to ten times (10x) the amount of time that the VPS or Hybrid node was down for.

All SLA claims must be filed by opening a helpdesk ticket through our client portal within 7 days of the incident. All SLA credits will be issued as service credits against future invoices. Network downtime is measured from the time the network is 100% unreachable until connectivity has been restored.

(editor’s note: Some other common sense conditions may apply but common sense isn’t always equally distributed amongst the masses. Check with WiredTree for additional terms and conditions)

 

Acceptable Use Policy (AuP)

Everyone should read that fine print for themselves but it would appear on a glance that WiredTree AuP is generic in nature and pretty much constitutes the same jargon found in other AuP. Nothing shocking but like others is subject to change with little or no notice.

As stated prior, it is quite apparent that WiredTree made an effort to clearly articulate terms in a manner people can both appreciate and understand.

 

Additional Information & Features

Domain Whois: Privacy is NOT enabled on the domain whois. Contact information is readily available in the whois and on the contact page.

Control Panel: cPanel. WiredTree also uses Grove Client Portal which allows clients to review performance metrics like memory usage and CPU, monitor server health, access the knowledgebase and support system, perform instant reboots, and monitor bandwidth usage. Further, users can also gain network control and crack down on spammers.

Script Installer: Softaculous Auto-Installer

Website Design Service: WiredTree focuses on web hosting and leaves the website creation biz to the design firms.

Version of PHP: WiredTree virtualized servers come with PHP 5.5 by default. They can easily install PHP 5.3, PHP 5.4, and PHP 5.6 if customers require a different version of PHP for their applications. They can also install multiple versions of PHP, if a customer needs to run specific versions of PHP for a particular account.

Site Migration: “Need help moving from your old provider? We’ve got your back. We provide complimentary migrations for new server orders from the following control panels: cPanel, Plesk on Linux, DirectAdmin, and Ensim/Parallels Pro. If your control panel is not on the list, or you aren’t sure what your current hosting uses, call us. We may still be able to migrate your site for free. We are always available for free advice and can also offer custom migrations from nearly all other types of hosting and CMS systems”.

Automatic Backups: WiredTree private internal network allows access to services such as R1Soft/Idera CDP Backups.

WiredTree nightly backups of VPS accounts are only as a courtesy service. WiredTree is not responsible for the completeness, integrity, or freshness of your VPS backup. WiredTree recommends you have your own VPS backup system in place.

Customer Support: All WiredTree servers are Fully Managed meaning they provide full support and management for your server both physically and for all of the software that comes installed on it. Specifically, they manage and continuously update the OS, cPanel/WHM Control Panel, and all of your services like HTTP and email to ensure your server is secure and well performing.

“Our support goes beyond simply keeping your server updated though, we support all aspects of your server. Not sure how to install an SSL certificate? We’ll do it for you. Problem with nameservers on a domain or some other DNS issue? We’ll get it fixed. We do all of this and much, much more. WiredTree takes care of your server so you can take care of your website.”

Security Front. ProActive or Oblivious: ServerShield package is a comprehensive set of services and tools designed to enhance the security, performance and reliability of your server. It includes an advanced firewall, e-mail anti-virus and anti-spam systems, database optimization, and more. All included free of charge with every plan!

Eco-Conscious Green Meter: Okay so no grandstanding, tooting the greenhorn, blowing the windmill, tree hugging (beyond the tree in their company name)... at least not on the first couple pages of Google using the ‘green’ keyword!

Payment Options: WiredTree accepts traditional forms of payments. Users of alternative currency will need to contact the sales desk!

Account Cancellation: Client must submit service cancellations by opening a ticket through our client portal at least 7 days but not more than 30 days before the end of the service’s billing cycle. Cancellation requests are not accepted through phone, email, fax, or any other method besides through opening a ticket through our client portal. (editor’s note.. WiredTree takes all the fun out of social engineering!)

Guarantee: WiredTree guarantees is clearly articulated. See the aforementioned Service Level Agreement (SLA) section for more information but basically, availability of network to be 100%.

User Resources: The WiredTree blog has well written articles across a range of topics. Also have a Knowledge Base accessible within Grove

Loyalty Plan: Try to reward customers (those loyal and those brand new) by providing free Level Ups occasionally. A Level Up is an increase in RAM, disk space, and/or other resources provided to clients at no additional charge.
Also offer discounts for pre-paying on a quarterly, semi-annual, or annual basis.

Community Outreach: WiredTree have co-sponsored all WordCamps in North America for the last two years and have been involved in other open source efforts as well. “It's been a success for us so we're going to continue doing it and look for other ways to support the open source community”. WiredTree is also a member of the I2Coalition.

On FaceBook: facebook.com/WiredTree

On Twitter: @WiredTree

WiredTree web hosting reviews: https://www.hostjury.com/reviews/WiredTree

 

The Disclaimer:

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SSD VPS Hosting from WiredTree