Surmounted.NET has revealed the acquisition of the company by GigaTux.
Quoting in part:
Surmounted.NET was founded on the simple notion of putting the needs of our clients before our own personal interests. We grew our company by listening to our clients, working closely with them to form solutions to their unique needs, and ended up developing strong business relationships and friendships with many of you. Our service plans were molded around the suggestions submitted to us based upon the needs of our customers and in an effort to continually provide you the best service possible we have been acquired by GigaTux who will allow your service and web presence to be taken to the next level.
The announcement continues that the acquisition will offer Surmounted.NET customer access to a better network and service, along with a larger support team. The Surmounted.NET name is to remain a separate brand of GigaTux. While the press release does expressly states specs and pricing of all hosting plans will remain unchanged for the duration of the existing terms, it obfuscates whether similar offerings will be available for renewal under current pricing.
As an example, GigaTux “Master” plan currently offers 5 GB of disk space and 50 GB of transfer for $11.23 while Surmounted.NET offers a “personal plus” plan with double the disk space and 200 GB of transfer for less money.
Always a concern for aquired clients, GigaTux will transfer client data from Surmounted.NET's Dallas, TX based servers to GigaTux California servers. Surmounted.NET promises minimal or no interruption to services. An announcement will be made prior to any changes.
Update:
Marc from GigaTux has responded to HostJury inquiry and clarified that pricing will remain the same for Surmounted.Net clients when they renew their contracts.
"Yes, absolutely. The only issue is that we cannot provide WHMCS licenses for free any more but will work out deals with each client that currently has one."
On the question of possible downtime and data loss, Marc responded:
"We are not doing a physical migration because the server at Dallas was actually rented. We will be moving each user account to the owned server in San Jose using standard procedures (e.g. reducing TTLs for shared accounts, setting up networking for VPSs). There is a little downtime for users, but only approximately 10 minutes per client. Thankfully we don't have to physically drive the servers across - that would involve a lot more downtime!
Clients can review their experiences with Surmounted.NET and GigaTux.
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