It seems that IPowerweb / IPower clientele are experiencing massive problems since Friday of last week. According to several Hostjury readers users of the IPowerweb / IPower service have been unable to check their e-mail since late Friday evening.
According to our sources it appears that Endurance International Group went ahead with their planned server migration without notifying any of their clients! The result is continuous problems and issues, clients unable to check their e-mail & unable to login to their web hosting accounts.
One IPowerweb / IPower user stated that technical support seems oblivious to the migration stating that the issues were a result of "Corrupt passwords" and would be handled within a few hours. Over five days later and the problems are still occurring.
We suppose the Endurance International Group name has another possible meaning. Just how long can their clientele endure problems!
Get in touch with iPowerWeb
One of our readers found the corporate phone number for Endurance International, the company that owns iPowerWeb. If you want quick, prompt service in getting your cancellation, domain name details or anything else give them a quick call: 1-866-897-5421
This is the only iPowerWeb phone number that will result in prompt service.
iPowerWeb Complaints
We welcome anyone having issues to put in a complaint at the Arizona Attorney Generals Office, contact details below:
consumerinfo@azag.gov
You can also use their online contact form here:
http://www.azag.gov/consumer/complaintformintro.html
Free Migration Services
We've decided to step up to the plate & offer free migration services for all iPowerWeb clients as well as a decent howto on escaping iPowerWeb.
Free migration for iPowerWeb / iPower clients by HostJury staff
Howto: Leaving iPowerWeb
You'll have more luck with us moving you than some ipowerweb transition kiosk.
There's a number of web hosting providers that offer free transfer services as well including:
Tell others about iPowerWeb / iPower
If you know of other people who might be having problems, you can tell others by 'digging' this article or by linking them directly to:
http://hostjury.com/blog/view/27/ipowerweb-ipower-clients-enduring-massive-problems
Wed, 20 February 2008, 03:11
We've been down for over a week now and are no closer to a solution; in fact we don't even know why our dedicated server got knocked off line to begin with.
We def want in on a class action law suit if there is one; we've lost thousands and thousands of dollars because of this and hundreds of man hours.
Can someone contact me about joining the suit?
Mon, 18 February 2008, 13:08
I'm just going crazy with their support. I just talk with this person "Von Kelly" and he doesn't understand anything at all or just don't want to listen me. I did all the migration by myself, make all the changes which was necessary for new platform. mostly it was a problems with databases (MySQL) but I solved it (thanks to this Blog, I found the answers here). but there was only one issue which I just wanted to test. I have two different domains pointed to the same account, (ex. url1.com & url2.com) one of them is pointed to the rood directory and another to the sub folder, so both of them are like different applications with their own web.config files and because of the completely different nature of this two sites the config files (and of course assembly files in bin directory) are differet.
So, I just wanted to have another temporary subdomain to test the application in the sub folder. as you probably know they are providing the temporary domain in the migration process, something like yourdomain.ipower.com, so in my case I have url1com.ipower.com which was ok to test the site which was in the root, but for testing another application in the subfolder I needed another domain, url2com.ipower.com. but "Von Kelly" suggested to use url1com.ipower.com/subfolder to test another application. I spend about two hours explaining that it will not work because in this case it will read the web.confing from the root folder which is completely different... but no success. finally "Von Kelly" just disconnected me from chat...
So, I'm so angry like never. sorry for this long and probably not very clear post, but I'm still going crazy after this nice talk with this stupid "Von Kelly"!!!
P.S. I'm gonna definitely move to another provider!!!!
Mon, 18 February 2008, 09:18
Jason Lim,
Try this:
http://members.ipower.com/webControl/signoff.bml.
It's what I did and it worked out well for me.
No way was I going to hold on the phone for an eternity. To this day, I cannot believe I had to PAY for their services. They should have paid ME!
I am on Hostmonster now. WHAT A DIFFERENCE!
evin
Mon, 18 February 2008, 08:55
I've been referred by another local website builder to ipower; however that individual took his own life last year. so I can't ask him why he referred me to these sorry sob's. I still dont have a completed website, from July 2007. I finally got access to my website vdeck 1.0 on jan 1st 2008 and setup my clients emails and then my account was deleted on jan 4th 2008.
Thanks to this blog, I was able to call the number at the beginning and someone answered in about 5 minutes or less. Considering that just before, I was on hold with the standard number for an 1hour and a half and still waiting for live (not live) chat to respond was over 2 hours.
I explained my situation with "john" and he told me my user name was changed and so was my password. He helped my logon, set my security question, set my tranisition date and verified my site and email was down. He also, escalated my ticket to 2nd level support and told me that they will call me tomorrow.
I've been so pissed off for the last month; but finally being able to talk to a real person, I did not raise my voice (fear of been disconnected), I just explained to him what has happened in the last month and he was very, very, helpful.
I hope to have everything working soon.
F.Y.I - ipower which has (told by tech) over 500,000 websites are all being tranistioned over to the new vdeck 3.0 and they are only halfway done.
You need to logon and schedule your tranisition date, do not select the same day that you logon on, and backup everything before.
Also, this was the canandian tech support site which is maritime (eastern + one hour) and level 2 support is only available from 8am - 1pm maritime.
Good Luck and don't forget to call the 1-866- number from the first page.
Matt at
Kingwood PC Rx
Mon, 18 February 2008, 05:37
I want to cancel my hosting plan with Startlogic and I just sent them an email confirming that I want to cancel the hosting plan with them but I cannot reach them through their phone.
Anyone can advice?
Fri, 15 February 2008, 16:43
David,
I posted the wrong settings to configure Outlook 2007. They are supposed to be:
---------------------------
Outlook 2007 Email Settings
---------------------------
Email Account: YOUR_EMAIL_NAME@YOUR-DOMAIN-NAME.com
Your pass: Your password
Incoming (POP3):
YOUR-DOMAIN-NAME.ipower.com
Outgoing (SMTP):
YOUR-DOMAIN-NAME.ipower.com
Do NOT check the secure authentication.
Fri, 15 February 2008, 12:05
James,
If you're running into any roadblocks, feel free to contact us at feedback@hostjury.com and I'll try to help!
Thu, 14 February 2008, 22:19
We have had a number of problems trying to move our domain away from IPower. There is no reliable customer service with the company.
Ian, Mon, 4 February 2008, 23:29
Some acounts including ours have differect passwords, as I have found out, for vdeck and domain control. I have spent 5 weeks and hours of time with emails and on the phone to get the problem solved. Still trying!
Wed, 13 February 2008, 02:14
David,
Thanks for pointing that out, I was unaware that an ISP would block a port. I have never had an ISP block port, let alone block anything. But, I suppose anything is possible.
TG,
I took the time and setup an outlook 2007 email account, so I could get the actual settings you would need. I tested my account, both sending and receiveing and everything works. So, if after tring this it still doesnt work, do what David has previously suggueted.
---------------------------
Outlook 2007 Email Settings
---------------------------
Your name: YOUR_EMAIL_NAME@YOUR_DOMAIN.com
Your pass: Your password
Incoming (POP3): pop.ipower.com
Outgoing (SMTP):
smtp.ipower.com
Do NOT check the secure authentication.
Tue, 12 February 2008, 23:28
SO it took me four tries over two weeks to try to get a simple MX record pointed to a new Exchange server. They f***d it up every time. So I gave up and switched back to POP and then yesterday they "upgraded" and reset all the POP passwords AND pointed back to the bad MX record!!! Unfriggin believable! No phone support and chat support avg wait was over 45 minutes. These dirtbags should be ashamed.
Tue, 12 February 2008, 17:17
Ian,
Even with those changes, some ISP's like Comcast block outgoing mail on port 25 -- if it's not sending even after checking all of that, check with your ISP to see if they block SMTP.
If they do you'll need to use their mail servers or an 'alternate port' if ipower offers one.
Tue, 12 February 2008, 17:19
ZG,
Here is what ipower's support center says to do:
--------------------------
IPOWER OUTLOOK INSTRUCTIONS
--------------------------
Question/Problem
Configuring: Setting up Outlook as your E-mail Client to access your mailbox
Answer/Solution
You can configure Outlook as your e-mail client to access your pop mail mailbox.
Log into MailCentral.
Click on the Access link, available for all eligible pop mailboxes.
Click Get Setup Registry File.
An outlooksetup.reg file is downloaded to your desktop. Please save this file.
Open or double-click the outlooksetup.reg file. A warning appears, notifying you that changes to your registry will occur if you proceed.
Click OK on the warning dialog, indicating that you wish to proceed. A registry warning is displayed, asking if you wish these new items to be added to your registry.
Click Yes. A dialog is displayed notifying you that the changes have been made.
Click OK.
Open Outlook. A dialog is displayed telling you that Outlook has detected a new account, and asking you if you wish to import it.
Click Yes. A Network Password dialog is displayed. The dialog shows the POP account information, and asks you to enter your password.
Server - IPOWER's server is listed
User - the mailbox you are connecting to Outlook, such as sales@mydomain.com
Password - enter the mailbox password (the password of the mailbox you are connecting from your IPOWER account)
Save Password - check this box so that Outlook can save your mailbox password
Click OK.
The incoming mail will appear in your Outlook Inbox.
Tue, 12 February 2008, 16:33
ZG,
David has a point, check your local network settings and make sure you don't have a firewall blocking your outgoing mail port. Also, if you have taken the time to scan ipower's help center, you will locate atleast three different articles that tell three different settings to setup your email accounts. Basically, ipower isn't even sure which settings will connect you!
Try these steps to fix it. Log in to vdeck, and reset the passwords on every email account and make note of what you changed the password to. Often, email accounts are corrupted after site migration from vdeck 1.0 to vdeck 3.0, and if you were recently migrated, and are now experiencing the problem, you will probablly have to delete the email accounts, and then recreate them.
--------------
Method One
--------------
I use these settings on multiple hosting accounts, and all email accounts work for both in and out mail. I use outlook express, but they should be the same as Outlook 2007, I would imagine.
Incoming Mail(POP3): mail.YOUR-DOMAIN-NAME-HERE.com
Outgoing Mail(SMTP): mail.YOUR-DOMAIN-NAME-HERE.com
Account Name: YOUR-NAME@YOUR-DOMAIN-NAME-HERE.com
Password: Your password
Do check the: "Remember Password"
Do NOT check the "Log on using Secure Password Authentication"
Do check the "My server requires authentication"
Click on settings, then enter:
Account Name: YOUR-NAME@YOUR-DOMAIN-NAME-HERE.com
Password: Your password
Do check the: "Remember Password"
Do check the: "Log on using Secure Password Authentication"
Click okay, then try to send and receieve again.
--------------
Method Two
--------------
If the above method doesnt work, try this. Log into vdeck, click on the Pop Mail button, located in the email section of vdeck. Click on the access button on one of the email accounts. From here, you can either manually change your outlook settings to what is displayed, or you can click the Get Registry setup file button. If you download the registry file, just install it once you download it. You can also read the outlook instructions located here on how to configure outlook 2007.
If you still have problems after tring these two methods, do a send / receieve in outlook, and look at the error that is given, post the error message here. Either David or I will be able to offer a better solution if you share what exactly the error is.
Good luck!
Tue, 12 February 2008, 16:42
ZG,
What sort of error are you running into? The most likely culprit is your ISP blocking SMTP on port 25
You might be better off using your ISP's mail server to send, they'll have more information on that.
Tue, 12 February 2008, 15:05
Ian - I saw your responses regarding the e-mail to Pamela. Can you help with this one. My website is ok and thankfully it is just a static page only. My issue is my webmail account not working with outlook 2007. It seems to receive e-mail ok, but not send. Is this related to the IPOWER issues?
Tue, 12 February 2008, 06:07
I should add I have been getting replies to my complaints - perhaps my describing their new platform as being run on Commodore 64s hit a nerve - but the last reply assured me that 30/40 seconds per page was a perfectly respectable speed from their servers.
Tue, 12 February 2008, 06:14
Wow, and I thought I was having problems - a forum that takes 30/40 seconds to move from one page to the next but a web site that is ok (2/3 seconds), no email (not often used anyway), no access to cpanel but ftp works ok.
But it does sound like I should move soon.
Tue, 12 February 2008, 06:21
The support is TERRIBLE. It takes them 2-3 days to respond, and then the response doesn't even come close to addressing the problem. The Live Chat feature has been "experiencing a network outage" for the past several days. What type of service should I expect from a company that can't even keep its own support servers up and running?
I am trying desperately to escape from this provider, and I was glad to find the guide on this site, but I'm still working on it... iPower is a terrible hosting provider and nobody should ever consider using them.
Mon, 11 February 2008, 01:11
Two days later, and still "We are currently experiencing a network outage at our support location.". So the support has gone from appalling to non-existent.
Sat, 9 February 2008, 17:18
Pamela slaton and Michael Salamone,
You will have to contact ipowerweb, and have your password reset. They will email you the new login info to the email you provided when you registered. It will be a random generated password, and once changed, your old password will no longer work. So have them reset the password, and look for the email.
Michael Salamone,
Once you do this, log into vdeck, and you will an option to check your mail online (through a browser) it sucks, it will be slow, and hard to use (IMHO) but for the time being, you can still receive your emails.
Next, goto www.gmail.com and signup for an email account. Then, once you have a gmail email account, go back to your ipower account, and tell each email account to forward the emails to that email account. If you want them sorted, you can sign up for several seperate gmail accounts, and have each individual ipower email account forward to a specific email.
At the least, you will be able to access your incoming mail. I know alot of people prefer an email with their domain at the end, but for the time being, you will be able to check your mail. Until I ipower learns how to setup a simple mailserver that works.
If you get stuck on any of the steps, or have future problems, just post here and I will try to help you troubleshoot it. Good luck!