It seems that IPowerweb / IPower clientele are experiencing massive problems since Friday of last week. According to several Hostjury readers users of the IPowerweb / IPower service have been unable to check their e-mail since late Friday evening.
According to our sources it appears that Endurance International Group went ahead with their planned server migration without notifying any of their clients! The result is continuous problems and issues, clients unable to check their e-mail & unable to login to their web hosting accounts.
One IPowerweb / IPower user stated that technical support seems oblivious to the migration stating that the issues were a result of "Corrupt passwords" and would be handled within a few hours. Over five days later and the problems are still occurring.
We suppose the Endurance International Group name has another possible meaning. Just how long can their clientele endure problems!
Get in touch with iPowerWeb
One of our readers found the corporate phone number for Endurance International, the company that owns iPowerWeb. If you want quick, prompt service in getting your cancellation, domain name details or anything else give them a quick call: 1-866-897-5421
This is the only iPowerWeb phone number that will result in prompt service.
iPowerWeb Complaints
We welcome anyone having issues to put in a complaint at the Arizona Attorney Generals Office, contact details below:
consumerinfo@azag.gov
You can also use their online contact form here:
http://www.azag.gov/consumer/complaintformintro.html
Free Migration Services
We've decided to step up to the plate & offer free migration services for all iPowerWeb clients as well as a decent howto on escaping iPowerWeb.
Free migration for iPowerWeb / iPower clients by HostJury staff
Howto: Leaving iPowerWeb
You'll have more luck with us moving you than some ipowerweb transition kiosk.
There's a number of web hosting providers that offer free transfer services as well including:
Tell others about iPowerWeb / iPower
If you know of other people who might be having problems, you can tell others by 'digging' this article or by linking them directly to:
http://hostjury.com/blog/view/27/ipowerweb-ipower-clients-enduring-massive-problems
Tue, 5 February 2008, 21:09
I am so fed up with stupid ipowerweb. They have screwed up the VBB message board on my site so many times I can't even count ( I had to pay on a few ocassions to fix it). Then they double billed me for the service. And now the "migration" has been going on for a month and it's still in QA. In the meantime my board is down and I can't even contact support via chat. How can this company get away with these business practices and still stay in business? When I first signed up years ago, they offered a good product at a good price. Sorry for the rant, but I'm just so frusrated with this company.
Tue, 5 February 2008, 21:22
mark,
I would reccomend doing these steps, only if you were recently migrated:
Try logging in to your vdeck, and resetting the passwords to NEW, different passwords.
In your outlook settings, make sure you are using secure authentication, as this has changed on the new platform. (on the old platform, you did not have to enable it)
If your problem still exists. Try creating a completly new email account, and a new password for your account, set it up in outlook and test it.
If this new email account works, it could be that your email accounts have become corrupt for whatever reason. In this case, you will have to delete your email accounts, and recreate them.
Did you have important emails in your accounts that you wish not to have deleted? Welcome to the new ipower email system. If it functions, it is slow. You are much more likely on the new servers to have corrupt email accounts, sluggish performance, and frequent outages.
I would reccomend using something like a gmail account to replace all of your current emails, and setup a forward on your old accounts, to forward messages to the new addresses.
If you are one of those people that has to have a business email address, then at the least setup either a catch-all address or an email account to forward every email sent to you to. Make sure your forwarding email address is a gmail account or third party (not an ipower email) to send to. Atleast this way you can still have access and read the emails coming into your corrupt accounts.
Tue, 5 February 2008, 20:19
OOPS! I spoke too soon! Still running alittle sluggish...like a computer on "dial-up"...hope this is just the Servers on overload and will be running normal AGAIN.
Tue, 5 February 2008, 20:31
My site seems to be functioning "normal" again today at regular speed...keeping my fingers crossed!
Tue, 5 February 2008, 19:29
Issues with email?
I have not been able to send and receive email the past couple of days. I have triple checked all of my outlook settings. I cant even login through webmail.
Any suggestions???
Tue, 5 February 2008, 15:52
Max,
If you had a script that used php 5, then upgrading to php 5 would make sense.
However, you should not yet have any scripts that are, as you were a migration customer, and on the old platform, it was php 4. So, if you do have a php 5 script, it is new.
The reason I made a point for customers to not switch from php 4 to 5 is because of the unintended consequences.
If you upgrade to php 5 without changing your code, you will probablly have areas of your code that do not function. As languages are upgraded, they leave out certain words, and change the syntax of others.
I tell you with confidence, as a senior programmer for many years, upgrading to a new language, when you already have a site (or program) built in another previous language can cause numerious problems, that are much more difficult if not impossible to troubleshoot than a simple connection string change.
Tue, 5 February 2008, 04:20
This is insane ...
What if a script requires PHP5?
I fixed my site all by myself.
Everyone else ... go ahead and
let Ipower fix it for you.
Good Luck!
Tue, 5 February 2008, 02:15
Michael,
They do offer a spam filter. Your options are:
Save spam messages in a separate directory for 7 days, after which they are deleted.
Receive a daily digest of messages flagged as spam; original copies are automatically deleted.
Delete suspected spam immediately.
Receive suspected spam with a subject line prefix of your choosing.
Or Greylist/ Whitelist / and Auto Whitelist Settings.
In all honesty, ipower has never been good at managing emails and on the new platform, you will be lucky if your email even works. Once on the new platform, it is common for account password corruption, loss of emails, and periodic and frequent lack of access to email.
Tue, 5 February 2008, 02:45
PJ,
Removing that line of code will not fix your load time issues. My point was that if your save_path was entered incorrectly, it will not load sessions properly, or at all for that matter. To get around this, you can leave it out, as it will default to the correct directory anyway.
The problem with your site in my opinion is probably one of these two senarios.
senario 1: Your server has too many websites hosted on it. This could cause server congestion with both bandwidth and file size. To check if this is the case, goto: http://whois.domaintools.com/ and enter your domain name. Scroll halfway down the page, where it mentions reverse-ip. Look and see how many sites are hosted on the same server as you. If it is a huge number, ie: the thousands, you may want to move to a different server.
You can submit a ticket via the ipower help center. It will take roughly 24-72 hours to have your site transfered to a different server. (In a normal enviroment, if ipower tech's are too busy, it could take longer)
If you write a ticket, be clear of what is the problem, what is the solution, the answer to your security question, your user and pass, and clearly state you already have a site backup. That way the ipower tech's can fix it the first time through. Obviously, you should have a site backup before making the ticket, and again, clearly state in your ticket that you already have a backup made.
senario 2: The server you are on is expierencing heavy traffic as they are migrating to many accounts at once. I imagine you are on a shared-host, so again, check that domain site I mentioned occasionally to see how many sites are being added to your server. I can imagine if to many are added, it will wiegh heavily on a server as many files will be uploaded via ftp.
Remember, ipower is notorius for overloading servers with too many people per server. So, this vary well could be this issue.
There are many other possibilities, but I bet these are the two most likely cases. Hopefully, this info will be helpful for you.
If you are having other issues, related to your shopping cart not proberly functioning, or anything for that matter, just post your question on here or email me, and I will try to help the best I can. Good luck.
Tue, 5 February 2008, 02:35
hello.
I also have my website hosted on Ipowerweb.
I have experienced so many issues till now, too
My website has not migrated on the new platform, yet.
But I wanted to know if we will be able to have the 8our own) control of the spam filter on new platform
thank you
Tue, 5 February 2008, 00:10
Max--thank you for the video tutorial! Love it!
I thought that is where I needed to go, however--HOW do you know WHAT you should "edit" in the script?
Thanks! :0)
Tue, 5 February 2008, 00:05
Firstly, go through your site and REMOVE the save path line of code talked about above. You do not need this everytime you call session_start(); if you leave it out, it will default to the directory mentioned.
++++++++++++++++++++++++
Can i ask HOW the step by step on how to do this? Will it help relieve the SLOW upload of the site? Will it run as fast as it once did?
Does anyone know if the pace/time for a page to appear/upload will improve within the next few days???
Sometimes, my Store(Zen Cart application) page comes up--but clicking on store items is another sit and wait FOREVER until it times out.
Mon, 4 February 2008, 23:35
-------------
To anyone with a php / mySQL website that is experiencing issues:
-------------
I have setup an email that you can reach me at. I can help you correct any issues you have with your ipower migration.
Email: ipowerhelp@gmail.com
I promise I will help fix your problems faster than ipower that is for sure!
------------
P.S.
The ipower support member who posted on here was right, they have a high call volume because they are migrating too many people at once.
If you are experiencing site problems, things WILL get better. You can already now get through to a tech in live chat in roughly 1 hour. Which is a huge improvment from the past few months!
Mon, 4 February 2008, 23:08
For every cancellation, Ipower will take a $50 fee on your refund. This is totally unacceptable.
Us, clients are not responsible for Ipower technical issues and incompetence. We should not pay a cancellation fee when we NEED to rescue our website and make it available again by moving it to another host.
Thank you Ipower, these last months have been a nightmare :(
Mon, 4 February 2008, 23:03
Max and other php users...
You do not need to upgrade to php 5 to get your site to work. You have to focus on what was changed to correct your issues. Maybe switching corrected your issues, but I highly reccommend you look at these two issues, as they are the root of ALL of your php problems after site migration.
Firstly, go through your site and REMOVE the save path line of code talked about above. You do not need this everytime you call session_start(); if you leave it out, it will default to the directory mentioned.
I highly reccommend Microsoft Frontpage's tool called find and replace, that will quickly find and replace ALL the connection strings in your site. I do not reccommend manually doing this, as it is a huge waste of time. If you dont know how to use it, login to your site via frontpage and hit cntrl + f. It is very simple to use.
Secondly, the only change you will have to make to your php is the connection strings. Ipower has changed the localhost to DOMAINNAME.ipowermysql.com. That is the only change you should have to make to your php.
--------------
Don't forget you have to manually setup your old databases, for some reason ipower doesnt migrate these for you.
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Mon, 4 February 2008, 23:29
sonny,
I am sorry it took so long to give you a response. (Actually, I have already addressed this question quiet awhile ago on this board, but I am happy to share the answer again.) The answer to your question:
I wanted to let everyone who has their domain name hosted, locked, or controlled through ipowerweb to know, you can quickly release your domain from ipower's grasp by visiting:
https://manage.opensrs.net
Your login info should be the same as your ipowerweb account.
I spent hours tring to get through to ipower tech support, before I found this link! I was able to correct my domain info within seconds. Alot faster than waiting on hold for hours to talk to some worthless screen reader who won't help you anyway!
Mon, 4 February 2008, 20:23
PJ ....
Hard to explain in words, so I
made a little help video.
See this:
http://www.catpin.com/ipower/
Let me know if switching to
PHP5 fixes your problems.
It worked wonders for me!
-Max S.
Mon, 4 February 2008, 18:16
Does anyone know if IPOWERWEB will issue a prorate of the PREPAID amount? (I paid for 2 years, only used 9 months). Thanks!
Kimberly
Mon, 4 February 2008, 18:25
<i>Just by switching from PHP4 to PHP5, I was able to correct all of by PHP scripting errors.</i>
Max-I saw this feature in Vdeck. Not to sound "dumb", how do you switch this over? Do you just select and update? My store is running on Zen Cart and it will not load or goes to an error page...ipower Techs tell me I need to change the Scripting. I have NO idea what that means. :-(
Mon, 4 February 2008, 15:48
For those with PHP problems where your scripts are no longer working ...
Ipower has given users the ability to select whether to use PHP4 (default) or PHP5. They also allow users to control their own php.ini file. This is important because you can control such things as max. file upload size, fopen(), MySQL functions, session control, etc.
Just by switching from PHP4 to PHP5, I was able to correct all of by PHP scripting errors.
This is also important because you might have noticed that Ipower went into your PHP scripts and added a session_save_path line to your files. This is also affected by the php.ini file, that you now have control over.
Not many webhosts allow users to mess with their php.ini file, so this is sort of a good thing.
I just with Ipowerweb had told me about these things, it could have saved me a lot of ranting and raving.
-Max S.-