IPowerweb / IPower clients enduring massive problems
It seems that IPowerweb / IPower clientele are experiencing massive problems since Friday of last week. According to several Hostjury readers users of the IPowerweb / IPower service have been unable to check their e-mail since late Friday evening.
According to our sources it appears that Endurance International Group went ahead with their planned server migration without notifying any of their clients! The result is continuous problems and issues, clients unable to check their e-mail & unable to login to their web hosting accounts.
One IPowerweb / IPower user stated that technical support seems oblivious to the migration stating that the issues were a result of "Corrupt passwords" and would be handled within a few hours. Over five days later and the problems are still occurring.
We suppose the Endurance International Group name has another possible meaning. Just how long can their clientele endure problems!
Get in touch with iPowerWeb
One of our readers found the corporate phone number for Endurance International, the company that owns iPowerWeb. If you want quick, prompt service in getting your cancellation, domain name details or anything else give them a quick call: 1-866-897-5421
This is the only iPowerWeb phone number that will result in prompt service.
iPowerWeb Complaints
We welcome anyone having issues to put in a complaint at the Arizona Attorney Generals Office, contact details below:
consumerinfo@azag.gov
You can also use their online contact form here:
http://www.azag.gov/consumer/complaintformintro.html
Free Migration Services
We've decided to step up to the plate & offer free migration services for all iPowerWeb clients as well as a decent howto on escaping iPowerWeb.
Free migration for iPowerWeb / iPower clients by HostJury staff
Howto: Leaving iPowerWeb
You'll have more luck with us moving you than some ipowerweb transition kiosk.
There's a number of web hosting providers that offer free transfer services as well including:
Tell others about iPowerWeb / iPower
If you know of other people who might be having problems, you can tell others by 'digging' this article or by linking them directly to:
http://hostjury.com/blog/view/27/ipowerweb-ipower-clients-enduring-massive-problems
Just discovered this site in trying to figure out why none of my IPower accounts are working. This has directly hurt my business and personal life and if there is a class action lawsuit I am definitely in.
Thomas,
It's fairly easy to migrate to a new provider as long as you have access to change the domain's "DNS".
If you have any questions about it don't hesitate to contact me @ davidj@mckendrick.ca :)
Just how hard is it to move a site with the domain ? I've been on Ipower for 6 years now, and until now, never had a problem. I've noticed the hits on my site have taken a dive over the past two months. Now I can get nothing on my site.
I just check our site and our clients sites and they are back online. Looks like iPower has resolved some of the issues and in record time. They must be feeling the pressure of a mass exodus.
Yes,
There is a proposed class action suit but I haven't heard any further details on it. There will be more information posted as it becomes available.
As for hosting recommendations I would *highly* recommend checking the list we have available of providers. They're all reviewed by end-users & ad-free :)
Until today, I have never had an issue with Ipowerweb... I host 15 sites with them and always seamless. Even their tech support was always helpful within a day!!! This is a problem now... I've informed all my clients and they are aware.. but it seems like after this, they'll be on their way out of business.. my suggestion.. find a new host. FYI to all you web developers... original files for a website should NEVER be on the hosting server. NEVER!!! you should have NO problems uploading to another server. Unfortunately however, you will have to wait for ipower to be running again in order to transfer the domains, because they need to change the DNS address to do it. I feel your pain.
I'm on the east coasat and all our sites are down this morning, the ipowerweb site is down too. Tried calling 'customer support' and at first the line was busy, now i'm currently on hold and the hold recording playing says they are 'experiencing network issues' and don't have an estimated time of when services will be up again...and to check out helpcenter.ipower.com for updates...just went there and its ALSO down. WTF?! these guys are affecting people's businesses...have we no recourse but to wait it out? Thank goodness for this blog, I randomly found it while googling ipowerweb and its offering more support than those clowns ever have...did someone mention a class action suit is that really happening?...
Like all of you, we are totally down this morning. I found a number for ipower 888-511-4678 but it is busy... why cant they post something on this site and let us know what the deal is?
AFter having endured numerous outages of my site and my mail accounts, I am absolutely leaving ipower, today if possible. This one is the worst. When I try pinging my domain name, I get a message telling me that my host is unrecognized. Even the ipower site itself is down, so I can;t even get the phone number, or email, of some guy in India to swear at.
I run 6 sites through ipowerweb and have mixed responses to problems, sometimes they've been very responsive other times not.
At the moment it appears they are experiencing a massive outage that has taken down even their own site.
I'm wondering if they've gone out of business? Anyone have any ideas?
Just before I reach my web sites, I will immediately move to another hosting.
I've been with iPowerWeb for 4+ years now and I've lost count of how many times I've come to my workstation and our company site/e-mail has been down. It happens at least once every couple of months. I've been meaning to switch to a new host for months but I'm too busy. Now it's too late -- their down again and this time it looks really bad...
I have three domains hosted that are all not reachable as of today (worked up to last night), can't even get to ipower's website today.
Hallelujah, I'm not the only one. I have five sites with ipower and all of them are down as of 8am this morning. I'm in the process of moving 4 of them, (at least they're backed up) but am worried about my big merchant site. No, I haven't backed it up because THEY were supposed to have backups. Countless hours of updating down the tubes if everything is truly lost. Not to mention the idiot tech guys that messed up my domain resolution in the first place, and the other idiot guy that messed up the hosting and lost one of my sites completely. It's fun when the phone number for the company doesn't even work...
This has to be the worst host I've ever encountered. I'm moving our website to Netfronts - I worked with them over 4 years prior to this site (I didn't choose IPOwer) and the customer service at netfronts is top notch. I never have had problems like I have with Ipower.
I'm glad it's not just me - I had problems accessing my site a week ago - but it was resolved shortly. Today - I cannot access my site or ipowerweb - get a "page not found error". I've been with them for 4 years - looks like I should be looking to move.
Grrrrr .... I'm the new webmaster at a company who uses iPowerWeb. It must be the worst host out there. My site is down ... our email is down and this not the first time it has happened in the past two months. I'm going to the president of the company and requesting permission to make the move to a new host.
I'm trying to run a webdesign company, and my clients keep calling to say their site isn't working. After running through hoops on my end, I continually have come back to Ipowerweb as the source of the problem. This is completely unacceptable and killing my business.
Can anyone recommend another provider? And has anyone had success with refunds? I have 4 client's sites with them, and my own.
My site is gone. TODAY.
No site- no cpanel- no hosting- no phone number.
Same story all over. No warning prior, live support seem to have no idea what is going on, lost over 2000 emails in personal folders after the account was moved and NO help to get. Live support don’t know jack, and level 2 support never replies. 1 month later, still nothing has changed and now I can’t even open ipowerweb.com or ipower.com, any one else have that problem??
I’ve used them for over 3 years, but now I’m out! STAY AWAY from IPOWER(WEB) !!!