It seems that IPowerweb / IPower clientele are experiencing massive problems since Friday of last week. According to several Hostjury readers users of the IPowerweb / IPower service have been unable to check their e-mail since late Friday evening.
According to our sources it appears that Endurance International Group went ahead with their planned server migration without notifying any of their clients! The result is continuous problems and issues, clients unable to check their e-mail & unable to login to their web hosting accounts.
One IPowerweb / IPower user stated that technical support seems oblivious to the migration stating that the issues were a result of "Corrupt passwords" and would be handled within a few hours. Over five days later and the problems are still occurring.
We suppose the Endurance International Group name has another possible meaning. Just how long can their clientele endure problems!
Get in touch with iPowerWeb
One of our readers found the corporate phone number for Endurance International, the company that owns iPowerWeb. If you want quick, prompt service in getting your cancellation, domain name details or anything else give them a quick call: 1-866-897-5421
This is the only iPowerWeb phone number that will result in prompt service.
iPowerWeb Complaints
We welcome anyone having issues to put in a complaint at the Arizona Attorney Generals Office, contact details below:
consumerinfo@azag.gov
You can also use their online contact form here:
http://www.azag.gov/consumer/complaintformintro.html
Free Migration Services
We've decided to step up to the plate & offer free migration services for all iPowerWeb clients as well as a decent howto on escaping iPowerWeb.
Free migration for iPowerWeb / iPower clients by HostJury staff
Howto: Leaving iPowerWeb
You'll have more luck with us moving you than some ipowerweb transition kiosk.
There's a number of web hosting providers that offer free transfer services as well including:
Tell others about iPowerWeb / iPower
If you know of other people who might be having problems, you can tell others by 'digging' this article or by linking them directly to:
http://hostjury.com/blog/view/27/ipowerweb-ipower-clients-enduring-massive-problems
Thu, 8 November 2007, 04:20
Bryan,
Quite frankly, run. You won't find a solution to it -- other than escape. The company seems to have gone down the drain after the buyout and they're well beyond the point of no return.
Thu, 8 November 2007, 03:26
Is what I'm reading real? Are you telling me after hanging on a phone for over 2 hours and not getting someone on the line, that I nothing to look forward to but a number of days without my business emails?
Is anyone available to comment on the real state of affairs of this massive breakdown?
I'd like to find a solution and fast!
Tue, 6 November 2007, 04:43
My website email accounts are not working. It was next to impossible to get ahold of support, but, once I did, they don't seem interested in fixing the problem -- I'm just supposed to wait until the migration is over!
Sat, 3 November 2007, 12:36
i tried to piont my dns to another server so i can get my website up and found out that ipower parked it at sedoparking.com
Sat, 3 November 2007, 05:36
ipowerweb is TERRIBLE !!! I can not check my emails for last one week - my business has gone on hold !! I am loosing customers, I am calling them like crazy (even though it takes me atleast 2 hours before I can speak to someone).. 5 days, all blow-off, no fix yet !!
Wed, 31 October 2007, 21:29
I have the same problem with Ipower my client "A Law Firm" has been without email for six day's. No response from any email or phone calls. This company is a complete JOKE. If Ipower donsen't get sued I'm sure I will. Thank's for nothing Ipower!!!
Tue, 30 October 2007, 17:37
transitioning to a new improved platform - BS. They are transitioning because they sold the company and couching it is a big benefit to their customers. My email down over 5 days now, you can't get hold of anyone, and the live chat assholes just end the session because "they have no access to information which can be of help"
Tue, 30 October 2007, 16:17
Robert,
I'd recommend checking the list on the right-side of this site for a few ideas on providers :)
Tue, 30 October 2007, 01:50
I WANT IN ON THE LAW SUIT! My website does not load and they won't talk to me when i call. I called other web host but i think they are all i power with different names.
Can anyone recommend a web host?
Mon, 29 October 2007, 23:14
I have never had any problems with ipowerweb. I have been using them for over 3 years now. I did get a letter regarding the migration.
We've officially begun the transition to vDeck 3.0 and the new hosting platform! While we haven't moved your account just yet, we have made some changes to the IPOWER Web site and the way you manage your Web site and e-mail.
If you missed our earlier announcement about the vDeck upgrade and the new hosting platform, visit our Support Center.
FIRST THINGS FIRST: NEW IPOWER SITE
Before we move customer sites to the new platform, we first had to move our own! That's right—IPOWER.com is now hosted on the new platform. The homepage looks the same, but you'll find that many of the secondary pages have changed to better integrate with services available on the new platform.
NEW WAY TO LOG INTO vDECK
While your account has not yet been upgraded to vDeck 3.0, beginning today, October 23, you'll log into vDeck via the IPOWER Web site. (Your previous login URL will redirect you to the new location.) If you run into any issues logging in, try our Resend Account Information tool.
INTRODUCING THE TRANSITION KIOSK
When you log into your account, you'll see that we've set up a Transition Kiosk to provide you with information about when and how we'll move your account. (As a reminder, we've built a new hosting platform to improve reliability and properly support the new version of vDeck.) We'll continue to add information to the Kiosk as it becomes available. Please note:
• Before your account is moved to the new platform, you'll be able to manage your Web site and e-mail on the original platform by clicking the button labeled "Log into vDeck 1.0."
• Once your site is hosted on the new platform, you'll be able to skip the Transition Kiosk and log into vDeck 3.0 directly.
ACCESSING WEBMAIL, MySQL ADMIN, KNOWLEDGEBASE
When accessing your WebMail, MySQL admin or the IPOWER Knowledgebase, select the original-platform version of these tools until your account has been moved to the new one.
WHEN WILL MY ACCOUNT BE UPGRADED TO vDECK 3.0?
We plan to begin moving customers to the new platform in November. To provide individual attention to each customer, we will upgrade accounts one by one—which means your account might not be upgraded right away. You'll soon be able to use the Transition Kiosk to see when your account is scheduled to be moved—you'll also be able to reschedule it for a time that works best for you.
More information about how the process will work is available in our Support Center. If you have any questions, please call us at 888-511-4678 or contact us online.
Best wishes,
The IPOWER Team
Mon, 29 October 2007, 15:29
Add me to the list of once satisfied Ipower users.
I have hosted my main website with them for years and each year I have had an annual shutdown because of billing and tech not speaking to each other. They would claim I had not paid my bill and shut down the site AFTER my credit card had already been charged with a pretty obvious IPOWER charge.
I dealt with this and it was a nagging issue but recently after starting a wordpress weblog, my database crapped out for no good reason and it took three calls to support just to get them to acknowledge it was an issue on their end! It has been two weeks and I am told all is well and the problem is my fault... Are they nuts? My weblog stops working out of the blue, they do nothing and tell me its my fault?
I am in the process of changing companies and I would NEVER recommend ipower or whatever fraudulent company they might become to anyone. I just spent an hour on hold for my last gasp at tech support and I couldnt get through.
Good riddance.
Fri, 26 October 2007, 15:02
Tim.. I'm in the exact situation with bcinspired.com. Where you able to transfer the domain?
Fri, 19 October 2007, 16:18
Tim,
I do very much wish you the best of luck in the situation.
Be sure to let us know how it goes.
Thu, 18 October 2007, 16:17
Ditto on many of the previous complaints listed here, I have a company web site and email service that I can longer depend on due to the problems at Ipower. I am just now in the process of transferring the domain, but they have placed some obstacles in the way of that as well. We will see how that goes.
Thu, 11 October 2007, 08:14
Thanks to Cowicide for pointing me to this discussion (through Wikipedia, incidentally). A bit of background for anyone interested:
If I'm not mistaken, iPowerWeb started as a fork of StartLogic and has since grown beyond the size of the original company. They are both registered under the same CEO (Thomas Gorny) and headquarters. The services are virtually indistinguishable. I strongly suspect that the staff is also identical, though I can't verify this.
StartLogic's track record is no better than iPowerWeb's; my guess is that the main reason the company was forked was to ditch the old corporate image. Googling "StartLogic" returns www.startlogicsucks.com, a collection of (IMO well-justified) rants, as the first unofficial hit.
It seems that both companies push for new customers through heavy, excessive affiliate marketing. This isn't an uncommon practice, but StartLogic tends to rank #1 on all the not-so-objective host rankings. Apparently they offer $100 per successful registration (according to a testimony on their site), though I wonder if their servers don't conveniently loose track of referrals at some point in the process. They even disguise their affiliate links -- www.network.startlogic.com/z/7/CD437/ is an example redirect.
Just some info for anyone it might concern. Please let me know if I got anything wrong. My own experience with this service has been rather negative, but I won't go into detail since anyone interested can find a plenitude of examples already. If anyone decides to go ahead with the class action suit proposal, I'd look into the StartLogic company and get in touch with the fellow who runs www.startlogicsucks.com.
Daniel
dlubarov at the gmail
Thu, 11 October 2007, 00:55
Joe,
They're definitely still in business, sadly some of their servers appear down.
Getting in contact with them is probably worthless to attempt, best of luck with it though.
For now, try changing your 'nameservers' with your registrar & you can change hosting providers fairly easily.
Thu, 11 October 2007, 00:32
Ok, first of all thanks to all those who have posted on this site. Is this company (IPowerWeb) still in business? I only noticed problems last week when my website could not be accessed and clients were complaining of bounced emails. No info ANYWHERE about this and they are still listed in top 10 hosting comapnies. Absolutely scandelous!! They need to be sued and exposed, I have lost so much business over this. I decided to Google "ipower hosting problems" after receiving no responses to my emails and calling their phone number which currently does not exist. Its looking more like a scam every day and yet they are still advertising for new customers. I can't believe this is being allowed to continue. Please advise me on how to stop my domain from being directed to IPowerWeb's servers. I already have the content backed up.
Thanks
Mon, 1 October 2007, 08:27
I would absolutely love to join a class action lawsuit. If you actually sit all day and try to access various parts of your website/s, you'll see the pages become unavailable every 5-10 minutes or so and sometimes every minute. This is because they put too many people on the boxes and have little or no redundancy available. You will notice how other web hosts will brag about their uptime, ipowerweb would rather avoid the topic all together.
I can't believe there hasn't been a class action lawsuit started up against them already, but I honestly don't think people check their website uptime enough to know that when people use their site it goes down as much as it does. (sometimes almost daily it will go up and down sporadically).
I have gotten ahold of some ipowerweb tech support people who have even told me the company does not care.
They needs to be sued and they need to be thrown out of business ASAP.
I anxiously await more info on the proposed class action lawsuit and will eagerly join it. If I ran my business like they do I would be sued into oblivion and that the way capitalism should work. When a business becomes a scam, it's time for it to be destroyed and the people who run it should go to jail.
Latest funny things they said about my sporatic downtimes was that maybe the server is bad and they'll put me on another one and it "might" help. They'll gladly move all my files off their faulty server to the new "unknown condition" server for fifty dollars.
Wow, can I also pay ipowerweb to punch me in the face? I'd like that too.
Mon, 17 September 2007, 08:48
Ok, I have completed my transition from ipower to my own server.
Again, I will extend the offer to allow others to converge on my forum to get a little more organized. Please look above for the address, I do not want to spam my site on this message center, it would not be nice.
David, please let us know if you hear anything new on this potential lawsuit.
Thu, 13 September 2007, 21:56
Heath,
Sadly, nothing has popped up since that last comment was posted. If necessary I can help facilitate the arrangement of one by setting up a Forum here on HostJury for the details to be discussed at.
The comment system isn't exactly the best place to arrange one :)