It seems that IPowerweb / IPower clientele are experiencing massive problems since Friday of last week. According to several Hostjury readers users of the IPowerweb / IPower service have been unable to check their e-mail since late Friday evening.
According to our sources it appears that Endurance International Group went ahead with their planned server migration without notifying any of their clients! The result is continuous problems and issues, clients unable to check their e-mail & unable to login to their web hosting accounts.
One IPowerweb / IPower user stated that technical support seems oblivious to the migration stating that the issues were a result of "Corrupt passwords" and would be handled within a few hours. Over five days later and the problems are still occurring.
We suppose the Endurance International Group name has another possible meaning. Just how long can their clientele endure problems!
Get in touch with iPowerWeb
One of our readers found the corporate phone number for Endurance International, the company that owns iPowerWeb. If you want quick, prompt service in getting your cancellation, domain name details or anything else give them a quick call: 1-866-897-5421
This is the only iPowerWeb phone number that will result in prompt service.
iPowerWeb Complaints
We welcome anyone having issues to put in a complaint at the Arizona Attorney Generals Office, contact details below:
consumerinfo@azag.gov
You can also use their online contact form here:
http://www.azag.gov/consumer/complaintformintro.html
Free Migration Services
We've decided to step up to the plate & offer free migration services for all iPowerWeb clients as well as a decent howto on escaping iPowerWeb.
Free migration for iPowerWeb / iPower clients by HostJury staff
Howto: Leaving iPowerWeb
You'll have more luck with us moving you than some ipowerweb transition kiosk.
There's a number of web hosting providers that offer free transfer services as well including:
Tell others about iPowerWeb / iPower
If you know of other people who might be having problems, you can tell others by 'digging' this article or by linking them directly to:
http://hostjury.com/blog/view/27/ipowerweb-ipower-clients-enduring-massive-problems
Tue, 11 December 2007, 22:29
The migration AWAY from iPower is complete, and my new e-mail server is on-line now and WORKING! It only took 5 days of HE**, but I'm now comfortably far away from iPower.
Tue, 11 December 2007, 22:59
I have been hosted by them for 2 years now with minimal problems. I wanted to take advantage of a promo pricing offer so when I renewed they stated I had to start a new account on the new servers and copy all my files there, instead of waiting for them to migrate me off the old host 422.
It took them DAYS to get my site to even display at my continuing domain name, and DAYS after that to get the cgi / pearl scripting right on their servers... something like that as their servers wouldnt display any ",php" pages. Now they appear to have that working for me but the options to create a database in the V-Deck control panel are malfunctioning, and there are no options / button on the pages where the text gives you instructions to follow, and there is no way to follow them with the options given. ???
Got up to level 3 support and they have not done anything about the database problem is almost 2 days now, and no communication from them in the past 2 days either even though I have sent numerous messages.
Tue, 11 December 2007, 19:01
Ken,
If you're still getting 'kickbacks' from iPower, it's doubtful your DNS changed entirely.
I'm going to go out on a limb here, if anyone needs assistance in moving you're more than welcome to contact me directly at david@hostjury.com
Tue, 11 December 2007, 18:51
Ditto on EVERYTHING above. We are currently in a holding pattern with moving away fom iPower. Our I/S girl moved our site to godaddy, but we still can't get the email setup. I'm not sure if godaddy is one of the hosting sites that cannot take a site from vDeck or not. Anyone know? It's been 3 days and we're still dead in the water. I tried to send an email from my home email address, and it was kicked back by by host 157iPower... so I don't think our migration away has worked.
I'm on-board with a class action law suit. Where do I sign up?
Tue, 11 December 2007, 17:51
Hello guys i going through a nightmare here. can someone tell me where is the class action suit, i would love to join in. i will love to join. take down this company. since they are not doing anything about it.
Tue, 11 December 2007, 03:49
I've been with Ipower for over 10 years with maybe 3 problems but this takes the cake this is criminal and they make it sound like it's our fault. I've been promised a call back by a supervisor three times with no call. I've been hung up on 4 times because I get so pissed and start demanding because being nice gets me no where and been playing ring around the different departments because no one will admit they screwed up. They wanted me to purchase new hosting packages for all my websites and all my clients websites to fix this problem I told them they were f-ing crazy. I've been down now for over 5 weeks and I should have been moved by now, but where too go? How is network solutions? Godady? amen? who is going to be around and stay around for awhile without farming support to the philippines. I can't stand talking to someone that is suppose to be a tech but they are reading what they are suppose to say to you regarding your question. Oh ya LAW SUIT count me in where do I sing up.
Good luck to all of you we all need it. any info on hosting would be appreciated.
Thank you,
Ron Smart
Little Giant Studios
Tue, 11 December 2007, 02:35
I am yet another frustrated ipowerweb customer. I will be moving my websites elsewhere--but I am very interested in joining a class action suit against this company--which has wasted hours and hours of my valuable time with their in-your-face incompetence and downright indifference! They don't deserve to be in business.
Mon, 10 December 2007, 20:52
Thank you, David.
Agree that a "HOW TO MOVE FROM iPower" post would be great. Not only might many of us join a law suit, but maybe one of the Top-10 providers would be interested in facilitating a move from vDeck if a block of customers were to move all at once?! Just a thought.
Mon, 10 December 2007, 19:50
Annie,
As far as your account being migrated from iPower, you're going to go through hassles due to iPower's proprietary software, vDeck.
Your best bet is to ask the providers upfront (the ones in the top-10 list on our site would be a start) as to whether they can help you move from vDeck to another solution.
I can't offer too many recommendations myself, there's very few I know of that would offer the service.
Ask them first-hand, I suppose.
Beyond the migration itself (data, databases, e-mail) there isn't much else to it.
I suppose it's time we make a 'how-to move from iPower' & post it publicly.
Mon, 10 December 2007, 19:46
Apolgies -- I hit "submit" too soon and answering questions like item 2 in my comment above is obviously one of the main things this blog does well. I'm going to check out the "top rated hosts" and learn more. I still have the question about "HOW" if anyone can give a few pointers.
Again, thanks to all who are honest and generous with their time and comments.
Mon, 10 December 2007, 19:53
Wew! I can only echo all of the comments above. Shocking what some of us long time customers are going through. But it's what is happening to our businesses that worries me most (in our case, a small one, but trying to serve our customers professionally).
Based upon this experience and what the blogs are saying, I intend to move the domain/web/email, but it is also listed through Tucows. Sorry I'm not as technical as many of you, so allow me to beg for your compassion. It would be a huge service to many of us to know:
1) How do we move our account from iPower (when it's prepaid, domain registered through Tucows)
2) What suggestions if any do you have of alternatives that would earn a Consumer Reports "best buy" if such a thing existed. (We're a small business).
3) What else don't I even KNOW to ask because I'm so novice?
With great appreciation for any help
**Anne
Sat, 8 December 2007, 19:09
I've had the same problems as others here - hours of waiting on the phone only to be disconnected, live chat for hours with no response, e-mails from support with solutions that don't work -- can't get into my site because the password no longer works after their conversion.
Does anyone know how to transfer the domain name to aother host? I had difficulty with trying this before -- involves going to Tucows -- anyone here able to give specific instructions for how to leave Ipower? Thanks.
Fri, 7 December 2007, 21:46
I have left several comments on this blog and I am very unhappy with the service they are providing. However since I run a similar business where i host a number of training programs for corporate customers I have similar problems. On one hand where I have thrown up so much venom I must also appreciate that they took upon themselves to update the php scripts to match their new environment. As soon as the tranfer was finished I went in to make those changes manually to the hundreds of PHP scripts I have and all the while dreaded the amount of work I will have to put in for a change that I didnt desire. However i was shocked to see that they had already fixed all of my PHP scripts with the corrections needed. Now the session_variable function is not working so my customers are getting logged off but i suspect that since they provided access to the PHP.ini file it is now our (webmaster) responsibility to turn it on. I dont know everytime they mess up, like the service goes down or some other problem I get SOOOOOOoooo mad at them but the reality of the matter is that I have not found another company that I could say for sure would be better. I probably have said this before that it is like a bad marriage.
Has anyone found any company that is any better?
Fri, 7 December 2007, 20:03
Interesting reading.Things are certainly bad at Ipowerweb. I got an email telling me hosting was due for renewal and my card would be charged. This was six months prior to the due date !! After a week I got a reply apologising and to disregard the email. It wasn't much use because three weeks later they deleted my account and do not reply to emails. I run a website for a local charity and they dont have the money to be messed around.Over the last few years I dreaded the automatic renewal notice. There was nothing automatic about it. ! Each time the sites I have with them went down for at least 2 days before an email put things right--This time is different no repy at all. Is there a local consumer body to contact in their area?
Fri, 7 December 2007, 20:49
I did an experiment: I called iPower's tech support at the same time that I opened a live chat. I was 55th in the phone queue; 57th in the chat queue. It took exactly 55 minutes to get through to a "technician" by phone; 57 minutes for my chat to be answered. I still haven't gotten any response through email support--despite having a case number associated with it. Fortunately the phone worked out (the problem was on their end, which I should invoice them for, but I know how that'll play), because right in the middle of my typing my problem in the iChat window, the technician decided I wasn't there (apparently he didn't bother to notice the little message that's barely visible against the bright-pink background of their chat window saying that I was typing a message), and he disconnected me. I hate how much I'm thinking about how much I hate iPower.
Fri, 7 December 2007, 19:12
IPOWER WEB SUCKS!!!
Fri, 7 December 2007, 19:44
*** HOW TO FILE A COMPLAINT ***
AZ Better Business Bureau
http://data.phoenix.bbb.org/complaintsearch.html
Here is iPower's info:
Ipowerweb Inc
919 E. Jefferson Street
Phoenix, AZ 85034
Telephone: (602) 716-5399
Fax: (602) 716-5381
www.ipowerweb.com
Fri, 7 December 2007, 18:51
THIS IS THE WORST HOSTING COMPANY I HAVE EVER USED! Broken site, broken email, bad 'transition' to 'new platform'. Sent me to a support page that says "We're sorry, the page you requested does not exist." Nobody answers calls because of 'heavy call volume'. No kidding! They are really messed up. Use another provider. Anybody is better than this.
Fri, 7 December 2007, 18:30
Nancy,
You can find an excellent list of providers on our frontpage: http://www.hostjury.com
Fri, 7 December 2007, 17:03
I have used this host since 2002 without any major problems. This year alone however, they once had my domain pointing to another web site and twice (including now) I lost my ability to log and and make changes. Twice I was on hold for over an hour and suddenly disconnected. My web site is now showing an old version from 5 Sept. It is updated regulary twice a month. All updates were lost and my ability to access my own domain is gone. I have sent them e-mails (since I get disconnected on phone calls) and after 1 week, still have no access to the site. They used to be one of the best. Sadly, they rank very low on customer satisfaction now. After years of sticking it out with this company - I as well, will be looking for a new hosting company that is dependable.