It seems that IPowerweb / IPower clientele are experiencing massive problems since Friday of last week. According to several Hostjury readers users of the IPowerweb / IPower service have been unable to check their e-mail since late Friday evening.
According to our sources it appears that Endurance International Group went ahead with their planned server migration without notifying any of their clients! The result is continuous problems and issues, clients unable to check their e-mail & unable to login to their web hosting accounts.
One IPowerweb / IPower user stated that technical support seems oblivious to the migration stating that the issues were a result of "Corrupt passwords" and would be handled within a few hours. Over five days later and the problems are still occurring.
We suppose the Endurance International Group name has another possible meaning. Just how long can their clientele endure problems!
Get in touch with iPowerWeb
One of our readers found the corporate phone number for Endurance International, the company that owns iPowerWeb. If you want quick, prompt service in getting your cancellation, domain name details or anything else give them a quick call: 1-866-897-5421
This is the only iPowerWeb phone number that will result in prompt service.
iPowerWeb Complaints
We welcome anyone having issues to put in a complaint at the Arizona Attorney Generals Office, contact details below:
consumerinfo@azag.gov
You can also use their online contact form here:
http://www.azag.gov/consumer/complaintformintro.html
Free Migration Services
We've decided to step up to the plate & offer free migration services for all iPowerWeb clients as well as a decent howto on escaping iPowerWeb.
Free migration for iPowerWeb / iPower clients by HostJury staff
Howto: Leaving iPowerWeb
You'll have more luck with us moving you than some ipowerweb transition kiosk.
There's a number of web hosting providers that offer free transfer services as well including:
Tell others about iPowerWeb / iPower
If you know of other people who might be having problems, you can tell others by 'digging' this article or by linking them directly to:
http://hostjury.com/blog/view/27/ipowerweb-ipower-clients-enduring-massive-problems
Fri, 5 February 2010, 21:07
and to think i was just today looking at moving my site to ipower.. still curious I was also looking at ipage, which i found was hosted by ipowerweb,
any thoughts?
Sat, 30 January 2010, 23:48
I HAD been a customer for over 6 years. They domain name HAD automatically renewed with my hosting fee. They kept increasing the fee. Today, January 30, 2010 I tried to access my website - host not found. Contacted tech support online - they wouldn't talk to me even though I signed in to the website to start chat because I didn't remember which credit card I used. Tried to make me fill in security questions. Then they tell me that I had not renewed my domain name and that I would have to pay $160 to get it back. I got no notification.
They are CROOKS! Shitty support!
DONT do business with these people!
Sat, 30 January 2010, 03:09
Wow, I thought I was the only one having problems. Seems like a lot of similar stories here. They didn't inform me that it was time to renew, and now they want me to pay a redemption fee. A supervisor admits they screwed up, but the "business dept" still refuses to budge. I'm going to kick some a$$ here.
Sun, 13 December 2009, 21:05
Definitely not using this crappy service any more! first they don't e-mail me when my domain renewal is due, then I have to pay a redemption fee, when I do they redeem a domain which is completely unknown to me! Just a joke and meanwhile my site/business is down for 2 weeks and counting.
Mon, 9 November 2009, 06:19
I have requested a Full Refund for monies paid for a standard 5 page Redesign Web Service, nothing done in over 5 weeks.
Contract was between my non-profit and ipower but they sub-contracted the project out.
9-25-2009
Sun, 30 August 2009, 05:56
They lost a 100+ page website of mine some time back...just gone..It was a complete nightmare getting hold of them and then a worse nightmare talking to the monkey on support.Basically they don't give a damn and F***k you is their attitude.
I don't know how an outfit like this can be allowed to stay in business and screw over people forever!
Fri, 28 August 2009, 04:04
They are acting like a criminal organization, just the worst. I am surprised that ipower hasn't been shutdown by a legal entity as of yet. The problem with these folks are that they pick on their userbase to torture. Truthfully I was able to gain control of my domain names a long time ago. Ipower goes thru Tucows, though they seem to have caught on. Several months ago they emailed me a threatening email my files would be deleted unless I paid them for the free domain name protection service they had supplied me "FREE" originally when I purchased through them. Now you're going to love this response from me. A year earlier I had moved my files from their servers including sql satabase backups too and the domain names on my part were locked and I had already changed the passwords so ipower could not get in and try and stiff me as the criminals they act like. My reply was simple. Go ahead and delete my files from your servers, cause you folks ain't getting squat from me. That didn't sit well with them. They again sent me another email for another domain and files I had with them, same deal. I smiled, sat back and replied to their threat, Go for it, knowing they were actually doing me a great favor as, after I had moved my domain the year earlier and re-aimed the domain names to the new host, I had already deleted the files and sql databases :D But I enjoyed knowing they would be wasting their time and being as helpless as the users they crap on. In otherwords payback is pure hell folks. The best way to handle a bad domain host especially a criminal one is to basically not pay them by moving elsewhere. There are many great hosts out there and once you make the complete move away, ipower loses in the end. Spread the word on how you have all been mistreated cause word of mouth is the most powerful advertising tool there is.
Tue, 7 July 2009, 12:04
iPower has pulled the TOS trick on me, as of yesterday.
I explained to the man in Bombay that any videos/flash files etc. are of my creation, and used to add feature / content to my web sites (am a web designer by trade), and such usage does not constitute a violation. My site sees maybe 100-200 visitors daily.
Three years ago, had a phpBB bulletin board, but iPower wouldn't maintain their SQL servers, and the board crashed about every other day for hours at a time. It was a nightmare.
This is it ... they're history with me, and can keep the six months hosting fee remaining, I'm moving. Am ever so thankful that I never used them as a registrar!
Mon, 29 June 2009, 15:37
I "tried" to escape ipower in the spring of 2007, it had turned into a real nightmare, but kept them as a Registration Service Provider for several domains; big mistake.
One domain, which had had hosting canceled in '07, was still being charged annually for hosting. Finding out that the front office had been paying the bill, I called ipower. The client will get about $45 back from the 2009 renewal, but that's it as ipower says they "have no record of the cancellation," and apparently no records at all about customer activity.
A 2nd domain's information apparently just vanished; ipower could not find it, even though I got to spell it for them phonetically 5 times. With no renewals or emails, it has fallen into Redemption Period, what a headache. HOURS on the phone, ipower says contact TucowsInc, ipower is not the Registrant, TucowsInc say contact ipower, ipower is the Registrant; nobody can do anything unless they get $160.
A couple other domains cannot have the name server information modified because ipower appears to be unable to supply me with the proper information to access opensrs. What boggles me is when did the access info get changed, and who changed it?
I do not recommend ipower.
Sun, 28 June 2009, 11:24
I've been having problems with Ipower for a long time.
For the last 6 months or so, it's been fine.
However they suspended my account the other day, saying "it's in violation of the TOS" I need to remove videos.
Here's the deal, it's a wordpress blog with about 15 posts, site size 29 megs.
I keep telling them there are no videos, and they keep telling me to remove them.
this is insane. They temporarily reactived my account, but will suspend if files are not removed.
This is like the jet-eye mind trick.
You have videos, no I don't, you have videos, no i don't.
I can't deal with this.
Can someone email me a recommendaton on a host that won't do this to me.
Mon, 22 June 2009, 19:25
I've been trying to fix the slwo loading problems thinking it was something I had done wrong. Glad to know better.
So, what's the best alternative to iPower?
Tue, 12 May 2009, 22:40
Ninon the best advice I can give you is simply, make a backup of all your stuff and then run away from this host. Ipower was at one time a great host when they were based in Santa Monica California long ago, but by around 1996 they turned into a nightmare, and I was put through a living hell. Hostgator might be a great one and there are others, but do try to secure your site elsewhere unless you love aggravation and wasting your time which is your most precious commodity you have.
Mon, 11 May 2009, 18:02
We purchased an SSL certificate. We have been on the phone for 4 days now. I couldn't get past the technical assistants who obviously can hardly speak english and do not understand a written technical question. The 1-888-511-4678 is going to take you to the Philippines. You can't get anywhere at all using this number for advanced technical problems.
We have now called the 1-866-897-5421 suggested and got an English speaking person in New Brunswick Canada. Hooray! We are waiting to see if this does any good. Time is money and this is really becoming a problem.
We are trying to launch a product in a week. I am now completely concerned for our future customers.
Could you please suggest any other reliable hosting services that can deal with large volume? And...if you know of companies who have customer service based in North America...that would be terrific!
Mon, 9 February 2009, 19:05
Just a quick FYI. I just canceled my service with IPower and found that the number for Endurance International was useless, as no customer support seemed to be even at work. I then called IPower's suggested support number (888-511-4678) and got through within seconds. The cancellation process surprisingly took only about 5 minutes. The longest part was the useless cancellation survey they ask you to take. Let's hope it really was that easy and I don't see any bogus charges on my credit card later on *fingers crossed.
Sun, 1 February 2009, 02:52
i have been with Ipower since day one and in the last month with the emails down and still not working right then charging me for domain privacy on a domain I no longer have and renewing domains that I did not want any longer and then charging my cc for other things who know what they were for. I called my cc and disputed all charges. Ipower then suspended my main domain hosting account that was paid in full and told me unless I release the chargebacks they will not start my hoated account up again - then they tried to block them so i could not move them. But I had all the transfer info so I moved everything and my site is up and running and email is fast.
Warning to everyone get away from Ipower they are going down!
Sat, 31 January 2009, 03:50
IPower's latest scheme is charging for the whois protection on your domain name that they originally sold you for free. They inform you that your website will be effected and if not paid you could even lose your domain name in a clear and obvious scare tactic. They auto bill your credit card account by default rather than having the customer set to manual billing. I believe this is all illegal because if they sold you and you accepted the whois service as free as it was advertised, they should not be allowed to disable this before your domain name renewal is up, which they are clearly doing in my case as this domain in question is within 4 years purchase with whois for free for those 4 years so we have a breach of contract there. They also made my control panel access unavailable so I could not change it and now their billing people are saying the whois not being paid means they can cancel my hosting and domain name registration, which again does not sound right. Anyone else care to opinion on whether they can cancel my domain name for not continuing with whois.
Wed, 14 January 2009, 18:46
If you're trying to get charges refunded don't ask Ipower - they'll mess you about, talk to your card issuer and dispute the charge.
Wed, 14 January 2009, 02:46
When I was finally able to contact someone at tech support I got nothing but people who were obviously uncaring that I was unable to get into my website through V-Deck. They sent me a new user name a password several times and neigher of them worked. After that they just put me on hold and forgot I was there. I have had an account with them for several years now, but since they allegedly moved from California the whole operation has gone bad. They charged my credit card without authorization, which included an increase in the annual fee, and I'm still trying to have that refunded. There's nothing special about iPowerweb other than the fact it's now a joke, and I'll not entertain the thought of doing business with them in the future.
Thu, 16 October 2008, 17:38
I have a program call nolapro and webhost is IPower, I want to install this program to my account,when I call ipower they said it is installable but they will not assist me on how to do that, dose anyone else out there know how can walk me thru with this.
Greatly appriciated
Tue, 23 September 2008, 07:10
Ipower Sucks. When you talk to them no body understand Database even supervisors.
Great company with experts. How can a ecommerce site hosted on Ipower MYSQL database?????. I am pissed off by them. I am almost having head aches when I talk to them. When they moved my mysql database to the new server, they screwed up the move and went and edited my application so that it will appear as it was accessing mysql database. When I contacted IPOWER tech support. the guy told me Unfortunatly there were problem moving your database to the new server and thats it. He told me that i was responsible for taking backup of mysql. I didn't even know that thet gonna move the database. I would never recommend anyone go with IPOWER as it has not having experinced techies who could do the work and more over it is a scrap hosting commpany.
By the way thanks for this site as I am little bit happy that I could find many in my shoe.