Everyone seeks peace and harmony, because these are what we lack in our lives. From time to time we all experience agitation; and when we suffer from agitation, we do not keep this misery limited to ourselves. How does one start generating negativity? By becoming very unhappy when one finds someone behaving in a way which we don't like. Unwanted things happen, and it create tension within myself. Me just a moment ago, 2008

Hence the story of dedicated server provider Vectoral Servers, who when they found something they didn't like, became agitated, and start generating negativity !

This story is not a reflection on the dedicated servers network of Vectoral Servers, in fact the poster noted 190+ days of uptime, and a general satisfaction with the service

"Espro", had been renting a dedicated server from Vectoral Servers since December 2007, paying his monthly bill on time without fail. Prior to the following story, had  only submitted a total of 1 ticket for information on a random reboot. His 3000GB bandwidth package, was often sliding in under 65% total usage. He was a dream customer, and all Vectoral Servers did was sit back , relax, and collect the check!

That is of course until October 19th when Espro's server became inaccessible. He submitted the ticket, and was shortly responded to by Ekin.  There was a routing issue which had been rectified, and the server was back up.

Fast forward to October 23rd when the server was down again. No doubt another routing issue, another ticket. After not receiving any response in 13hrs, a quick check of their interface showed the server had been suspended for bandwidth overages (their interface showed the server as 3018GB, 18GB over limit).

On October 19th (remember, the day the ticket was resolved as a routing issue), their graphs showed a massive spike of over 1000GB of traffic which is completely out of line with the usage history.

First ticket after outage: October 23rd, 01:17 (No response)
Second ticket after outage: October 23rd, 19:05 (Closed with no response some time after October 24th 17:54)

Espro's server was brought back online sometime between Oct 24 17:54 and his next ticket on Oct 24 21:03. to Vectoral and was subsequently told the following by Ekin in response (remember, still no explanation for them taking down the server):

Originally Posted by Ekin

You can ignore our interface for now.

On October 30th, Espro put in a ticket with their billing department for compensation for the outage he experienced at the hands of their staff and received no response except an e-mail from Vectoral Servers informing him that he owed $180 for bandwidth overages for a bill issued Nov 1st, due Nov 2nd

Until this whole ordeal, Espro had a very high opinion of Vectoral Servers and their service. But this ordeal had left Espro very little desire to continue being their customer, and even less desire to recommend them to anyone for any purpose. So he did what every webbie would do... he posted his story on the web!

Nov 3 16:57
"

"Vectoral Servers has now terminated my server citing a ToS violation, providing no information for previous outages, mention of compensation, etc."

Originally Posted by Vectoral Terms of Service

17. Public Feedback: We have a zero tolerance policy for posting negative feedback on any public location about our company and/or our employees before submitting a ticket to our billing department to discuss your issue will result in immediate account termination without any refund. Although it is your right to post feedback without discussing your issue with us first, it is undoubtedly unfair and unprofessional not to, which is not the type of client we want to deal with. We have the utmost respect for all of our clients, and are more than fair with all of our clients. We will do anything and everything possible to keep all of our clients satisfied. But in the unlikely event you are not satisfied, all that we ask is to discuss your issue with our billing department first.

Originally Posted by Ekin

There is a set of terms of service in place for a specific reason, the action that will be taken is specified in the TOS itself that you agreed to when signing up:

17. Public Feedback: We have a zero tolerance policy for posting negative feedback on any public location about our company and/or our employees before submitting a ticket to our billing department to discuss your issue will result in immediate account termination without any refund. (HJ edited)
and to quote section 7 about reversals and chargeback threat you made:

8. Refunds & Disputes: All services rendered by The Company are non-refundable. This includes, but is not limited to: setup fees, one time fees, monthly service fees, upgrade fees, additional service fees, administrative fees, and late fees. Customers seeking to resolve billing errors are instructed to open an accounting ticket inside the client area located at. Customer agrees not to chargeback any credit card payments for services rendered. A chargeback of payment for services rendered will result in an additional charge of $150 and will be subject to collection by an authorized collection agency.

If you actually waited for someone to investigate your issue and help you out, none of this would have happened - the minute you disputed the invoice, it was cancelled until further investigation, we have no intention of overcharging anyone.

Originally Posted by Ekin

I will not be able to help you while there is a topic out there, bad mouthing my company - I do believe there was a issue of miscommunication between us but this should not result in a instant topic on WHT.

(Hostjury has edited and removed certain post for breviety. This has not altered the general facts as presented on Wht)

We have contacted Vectoral Servers for a response. At time of this posting there has been no response. We will update this post as information becomes available.

Review Vectoral Servers or your present host