ProperHost at a glance. Profile of a Magento Host

Tue, 13th January 2015, 22:30

Magento Hosting by ProperHost


ProperHost is a provider of premium hosting services with a strong focus on Magento hosting and other performance-critical applications. ProperHost claims to offers one of the industry's fastest hosting environments for Magento and guarantee faster page loads and improved performance. Research shows visitors are more inclined to purchase from an online store if the webpage feels fast and responsive. A fast web site also rank higher in Google and other search engines. ProperHost states that by using top-of-the-shelf servers, carefully optimized for maximum performance they have created one of the fastest Magento hosting solutions on the market.

Founded: 2004
Type: Privately Held
Company Size: Less than Ten
Headquarters: Roedbergveien 7B 0591 OSLO Norway


Managed Hosting

  • Magento Hosting
  • Magento Multi-Store Hosting
  • Magento Reseller Hosting

Managed Servers

  • Dedicated Servers
  • Magento Dedicated Hosting

Magento Services

  • Magento Upgrades
  • Disaster Recovery

Products and Services

  • Domain Names
  • SSL Certificates


Site Migration & Guarantee:

Will transfer your website for free and configure it to work properly in their optimized environment ensuring a seamless transition. If you are not 100% satisfied with our services in any way, they’ll refund your money within the first 30 days after your purchase. No questions asked!


Unlimited or Limits in the Terms of Service (ToS)

(editor’s note: unless a webhost uses the term “unmetered” then there is likely a limit somewhere)

Disk Space - Each hosting plan includes prepaid storage capacity on ProperHost servers. Additional disk space is available as an upgrade option.

Traffic - Each hosting plan includes prepaid monthly traffic in Gigabytes. This traffic quota is shared between all sites hosted in a single account. In case that a hosting account exceeds its allowed traffic quota, it will be suspended until the beginning of next month when the quota will refresh automatically. Additional traffic is available as upgrade.

Hosted Domains - ProperHost's hosting plans include domain hosting. Each hosting plan allows a particular number of domains that can be hosted.
E-mail accounts - different number of e-mail accounts are available for setup with each web hosting plan.

MySQL/PostgreSQL Database(s) - MySQL databases are included in all web hosting plans. Additional databases are available as upgrade. PostgreSQL databases can be either included or optional. Contact our sales department for more information.

Database Storage - For Shared Hosting Accounts ONLY: Each hosting account has a limit of database storage. This storage is shared between all the databases in a single hosting account. Additional database storage is available. Contact our sales department for pricing.

IP Address - ProperHost hosting accounts do not include IP addresses. For many customers IP address is important for starting SSL hosts, that's why we allow the purchasing of IP addresses. Additional justification of use may be required. (editor’s note: justification is required by all webhosts)

SSH - In case your hosting account does not include SSH, please contact our sales department for more information on how to obtain it.

ID Protection - ensures that your private contact information will not be visible in the domain's WHOIS details. Optional for all hosting plans, but available only with certain TLDs, supporting this option.

More detailed information about features included in ProperHost’s web hosting packages is available on their web hosting plan pages.


Additional Information & Features

ProperHost website features an announcement page, knowledgebase wiki, and company blog.

Control Panel: cPanel

Script Installer: No. Free installation of Magento available on request.

Customer Support: Email ticket support included with all hosting plans.  

Payment Options: Credit Card and PayPal are the two forms of payment accepted.

Loyalty Plan: Every month you renew your hosting plan ProperHost will give you a 5% “cashback reward” for being a loyal customer. You will accumulate Loyalty Reward Points for the lifetime of your account as long as you stay with ProperHost. Points can be converted to credits and used to pay for invoices.

On Twitter: @ProperHost

ProperHost reviews:


The Disclaimer:

The proceeding information is intended solely to provide general guidance on matters of interest for the personal use of the reader, who accepts full responsibility for its use. The information is provided with the understanding that the authors and publishers are not herein engaged in rendering professional advice or services. As such, it should not be used as a substitute for consultation.

While we have made every attempt to ensure the information contained in this site has been obtained from reliable sources, HostJury is not responsible for any errors or omissions, or for the results obtained from the use of this information. All information in this site is provided "as is," with no guarantee of completeness, accuracy, timeliness or of the results obtained from the use of this information, and without warranty of any kind, express or implied, including, but not limited to warranties of performance, merchantability and fitness for a particular purpose. Nothing herein shall to any extent substitute for the independent investigations and the sound technical and business judgement of the reader.

And as always, HostJury makes no recommendation or endorsement of any providers. You are encouraged to practice due diligence.. and at some point leave a review of the services provided.

Magento Hosting by ProperHost

EU Rules Give Competitive Edge to American Webhosts

Fri, 5th December 2014, 20:44

In an of age of bloated governments fatcats, unable to balance a budget, or even pretend to live within their means, news of impending tax hikes come as little surprise. Austerity has become a misaligned buzzword synonymous with keeping more while sharing less.

For European companies offering “digital services” (eg:webhosting), a hangover having no connection to the prior nights activities is due to be imposed on January 1st, 2015.

On January 1st the EU is changing the rules governing the VAT charged by companies providing “digital services” to consumers in EU countries other than the one the company is based. Currently companies charge VAT at the rate of the country they are based in. A UK based company charges UK VAT to all their customers regardless of location while a French company would charge the French rate. Starting in January, VAT must be charged at the rate of the country where the customer is based.

Editor’s Note: VAT and other similar type goods and services taxes are a form of national sales tax, imposed by many countries, on most goods and services. They are traditionally only imposed on a country’s own citizens. Foreigners are generally entitled to rebates of VAT taxes paid. (some countries do create barriers for collecting those rebates). Depending on the locality, the tax may be in addition to a local or state/provincial sales tax. Again depending on the country, VATs can exceed 20 plus percent… not frivolous by any measure!

Although impossible to explained in a couple of brief sentences, businesses in the supply chain, through a system of credit/debit are rebated any VAT paid. The tax, by design, is paid by the end user and/or consumer. As the tax is paid on almost every conceivable form of goods or services, the paper trail is very useful in identifying tax cheats.

The new regulations state that digital service company will need to get, and retain two pieces of information that indicate what country a customer is in. This could be a combination of (but not limited to):

  • Customer’s address
  • Customer’s phone number
  • Customer’s bank account details
  • Customer’s IP address


Then it gets crazy. Paying the VAT each country is owed?


Not without heart, the EU gobermint is providing a couple of options. A web host could register to pay VAT in each EU country that they have customers, and then file a tax return in each country every year. Or they could use a VAT Mini One Stop Shop portal and file a single return.

The issues arises in that the UK has a very high threshold before businesses are required to register for VAT, (at the time of writing £81,000), while other EU countries may have a much lower, or even zero threshold. New or smaller web host may not sell enough to need registering for VAT in the UK but could be forced to register in another EU country for even selling one “digital service” to someone in that country.

The second option is only available for companies registered for VAT. Technically one could voluntarily register to collect VAT and get started on filing that monthly paperwork. Okay so you may well want to get some professional advice on what is the best approach.

While the impact of the new rules on new or smaller European web-hosts is self evident, the additional reporting burden for providing digital service to "foreign consumers" could possibly remove any competitive edge or incentive for many mid sized firms. For larger companies or those dealing exclusively with business clients the new rules will have few repercussions.


Outside Looking In. The Fallout


In all likelihood this change is going to represent a ‘lot of extra work for very little reward’. Not only for EU businesses selling “digital services” to customers in different EU countries, but for the tax man looking to reap another windfall.

EU businesses, digital and otherwise, are competing in a global marketplace. As mentioned earlier, VAT style taxing is imposed by countries to screw over their own citizens as foreign companies are exempt from collecting VAT if they are not EU based. Presently foreign web hosts and other digital services have close to a 25% pricing advantage over locals. It almost seems counter-intuitive to add another layer of complication.

Go figure!

Lightning Base. Reliable Managed Wordpress Hosting

Compilation of Web Hosts offering Black Friday & Cyber Monday Specials

Tue, 25th November 2014, 16:20

As the day of guilt free gluttony that kicks off the holiday season fast approaches, HostJury is surfing around to provide a listing of companies offering Black Friday and Cyber Monday web hosting specials. While many of the specials may be a closely guarded secret, the companies offering them are less so.  

As the specials are announced, HostJury will add links to their specials. 

HostJury shouldn’t need to to remind anyone that price is only one consideration when researching a web host. Cheap web hosting will be little consolation if you can't see your website because it is “down again”. So if you’re considering a change, or bagging a bargain this week, take the time to do some research so the only turkey you get is the one on the table!

While we do spend the better part of the day surfing the web, it doesn't necessarily mean we need to handle this task alone. Webhosts and websurfers alike are welcome to send us the details of the webhosting specials: This list is presented in no particular order and should not be considered a recommendation of any particular webhost or their services.


  • Black Friday wouldn't be the same without a sale from Siteground.. they've promised not to disappoint!
  • There may be 3 football games on the tube today but Aspiration Hosting is kicking off the holiday season with a month long sale!
  • Wordpress Host WP Engine  has their CyberHosting14" deal
  • TurnKey Internet has a Black Friday Customer Loyalty Bonus
  • Wordpress hoster Flywheel is offering a "Black Fly-Day" sale
  • Eleven2 has a "secret" Super Sale and Give Away
  • HostGator will be dealing all weekend but making it even hotter with a number of "one hour fire sales"
  • SugarSync will be offering the DEEPEST DISCOUNT offered ALL YEAR on SugarSync personal annual products.
  • BlueHost is having a "Killer Sale" this weekend!
  • JustHost isn't missing the party with these deals (TBA)
  • MonsterMegs Black Friday Deals
  • Namecheap is sweetening the deal for Bitcoin users by having a "Bitcoin Black Friday"
  • A2 Hosting Black Friday Specials
  • WebHostingBuzz has the "BLACK FRIDAY DEAL"
  • The time zones will give Midphase an edge albeit slight!
  • Sago Networks is running Black Friday deals
  • Interserver will have a Black Friday Sale
  • A Small Orange (ASO) is planning a huge sale..details to come!

Hostjury will continually update the companies as the sales become available. Oh and have a great Turkey Day... because most of the turkeys are not!

Mega-host wannabe Astutium acquires Zooko

Tue, 25th November 2014, 15:32

UK based business and enterprise web hoster Astutium is trying to end the year on the same note as it was started by announcing yet another acquisition. Astutium has announced that Zooko – a UK webhost providing cPanel based internet services to small business and individuals has been acquired, and integrated into the larger entity. The zooko brand provided SMEs and End Users with domain registration and cpanel web hosting.

Rob Golding, Head of M+A’s for Astutium stated:

After careful planning the company migrated the existing Zooko hosting accounts onto a new server on the Astutium London Docklands network, so clients gained the benefits of fully redundant high-performance connectivity to SSD powered cPanel/WHM servers.

All Zooko clients now have the advantages of dealing directly with the actual provider of the services (rather than a chain of resellers), plus as an ICANN Accredited Domain Registrar we’ve been able to make their domain renewals much cheaper.

The completed integration grants users access to ‘Unified’ – the online Astutium Client Portal – allowing for realtime management of web hosting accounts, domain registrations, virtual private servers, dedicated servers, colocation and cloud-servers from one single location.

All clients now have the assurance that their emails and websites are online at a host with a 17+ year proven track record of uptime and quality in-house support.

In January Astutium kicked off the year by announcing the acquisition of three web hosting companies: Ultranet Web Solutions, HostGreece, and UFastHost.

Astutium clients can share their experiences here.

About Astutium

Since 1996 the team behind Astutium have been on a mission to help individuals and businesses succeed online. Astutium take pride in offering a complete range of reliable cost-effective services, backed up by in-house 24/7 technical support and using the latest technologies.

Customers in over 150 countries rely on Astutium’s easy-to-use online tools for domain registration, web hosting, 1-click software installs, virtual private/dedicated servers, colocation and cloud services to power more than 100,000 websites – including individuals, bloggers, publishers, creative, business of all sizes and web hosts.

D9 Hosting

WPEngine Kicks Off Black Friday Early

Wed, 19th November 2014, 00:55

Even the most festive amongst us bellyache those commercial tycoon types plying disingenuous Xmas adverts earlier every year with the sole aim of taking a larger chunk of our hard earned cash than we intended to part with. On that same vein, shouldn’t we get annoyed when some entity thinks it’s marketing genius to be the first out the gate giving away the farm?

Possibly, but maybe that’s why there’s such excitement around Black Friday and Cyber Monday… Consumers giving it back!

Fully-Managed WordPress Host WPEngine is making the opening play!

Now for a limited time, sign up for a WPEngine annual web hosting plan and you will get 4 months of free hosting! Use the special offer code “CyberHosting14" when signing up. As easy as running a Wordpress site on a WP Engine server! But this deal is limited and expires on December 2nd 2014. Offer is valid for new customers on all Personal, Professional, and Business Plans.

WP Engine CyberHosting14 Special Offer

 All WP Engine plans come with:

  • EverCache Technology
  • Insanely Fast. Robust Scalability.
  • WordPress Hacked? They’ll fix it free!
  • Backed Up. Secured. Protectively.
  • Curated Plugins & Themes
  • Power Tools for Power Users
  • Assistance with Moving Your Site
  • Expert WordPress Support
  • And So Much More

Code: CyberHosting14
Expiration Date: Expires 12/2/14
Validity: Only valid for new customers with Personal, Professional, and Business Plans.


The Disclaimer

As always, HostJury recommend that while price may be a consideration when choosing a webhost, it should only be one of the many factored into your research. Page load speeds, additional features, good communication, and a fast knowledgeable support team will always top saving a few cents per day... And as always, HostJury makes no recommendation or endorsement of the listed providers. The web hosts are presented in no particular order. You are encourage to practice due diligence.. and at some point leave a review of the services provided.

Got a Black Friday/Cyber Monday deal to share. Contact us by email:


More about WPEngine

WP Engine is headquartered in beautiful downtown Austin, Texas — the same state where WordPress was born. WP Engine proudly host tens of thousands of the 75 million WordPress sites and apps on Earth – a number that grows every day.

When you host with WP Engine, you’re betting on us, personally.

White Falcon Communications Sues after Server Seizure

Tue, 18th November 2014, 19:34

White Falcon Communications and its owner Dmitry Glazyrin are suing the Attorney General of Canada and RCMP members Clint Baker and Paul Wrigglesworth after the federal police agency seized the web hosting company’s dedicated servers and equipment in June 2013.

The Notice of Claim filed in BC Supreme Court on November 6 allege the RCMP conducted a negligent investigation and seized servers owned by White Falcon Communications from Burnaby Co-lo firm Arima Networks in June of 2013.

At the time, Arima’s president Curtis Look told media "that White Falcon provides automated server and web hosting to customers using an the traditional automated, online process. Considering this, it is possible that neither Glazyrin nor White Falcon were actively and knowingly taking part in any illegal activities”.

Dmitry Glazyrin was out of the country when the servers were seized.

The seizure was related to an earlier U.S.-led investigation into the distribution of harmful malware known as the Citadel botnet. The Federal Bureau of Investigation working in concert with Microsoft’s Digital Crimes Unit served warrants to data centers in Pennsylvania and North Carolina seizing over 1000 servers. This knocked out over 80% of the command and control center (C&C) infrastructure used by Citadel.

According to the suit...

It is well known in the Internet security industry that legitimate businesses can be affected by botnet infections and indeed, the United States of America have a number of legitimate online business that had been affected with the ‘Citadel’ malware. It did not occur to the Defendants Wrigglesworth and Baker that White Falcon Communications may have been the victim of the Citadel botnet and malware and instead jumped to the erroneous conclusion that the Plaintiffs herein were actively engaged in the crime of unauthorized use of a computer and possession of device to obtain computer service.

The seizure effectively destroyed White Falcon’s business and the subsequent media coverage damaged its business goodwill. White Falcon and Glazyrin seek damages for intentional interference with business relations and negligent investigation.

One report recently found that the USA hosts 44 percent of all malware, making it the leading malware hosting nation, well ahead of Germany, which garnered a silver for hosting nine percent of all malware. The allegations have not been tested in court and the defendants have not filed a response.. yet.

Pay dirt for the attorney botnet. Meanwhile, the 'scourge' of unrepresented litigants, a.k.a. the Canadian taxpayers, just get screwed again!

Up to 25 off MDD secure and reliable webhosting

Just199 Hosting acquired by Cloud Equity Group

Thu, 13th November 2014, 18:08

Cloud Equity Group, an investment management company focused on opportunistic acquisitions of web service providers, (editor's note.. think shark) has announced the acquisition of Just199 Hosting, a budget web hosting provider based out of South Carolina.

Founded in 2006 by Dave Wykofka, Just199 Hosting goal is providing easy-to-use budget hosting services for the masses. Over time, the company diversified its product offerings to include shared hosting, reseller hosting, virtual private servers, paid forum hosting, and remote support.

Cloud Equity Group will integrate Just199 Hosting into its consolidated portfolio to deliver a premium budget hosting service to both novice and advanced website owners worldwide. According to Sean Frank, Managing Partner at Cloud Equity Group:

This acquisition aligns with our focus of providing robust hosting solutions geared to help both individuals and small businesses develop an online presence.

As we got to know Dave and his team, we became impressed with the platform and quality of product they developed with minimal capital input. Just199 offers a more affordable hosting solution than the majority of hosting providers in the industry while fully facilitating individuals and small businesses in creating a unique online presence. We plan to open new opportunities and enhance Just199 Hosting’s digital footprint by leveraging Cloud Equity Group’s existing infrastructure as well as taking their feature-rich hosting services and providing them to the masses. We’re excited and eager to get started.

Only time will tell whether Just199 Hosting clients will share Sean's enthusiasm but they can share their experiences here!

About Cloud Equity Group

Cloud Equity Group is a Wall Street based private equity and mezzanine debt firm strategically positioned to capitalize on the rapidly expanding industries of web hosting and cloud-based infrastructure. CEG’s primary focus is levering investor capital in the acquisition of private lower middle market companies that possess high levels of unlevered free cash flow and/or significant opportunity for exponential growth.

About Just199 Hosting

Just199 Hosting is a part of South Carolina-based HOSTED HERE LLC, a privately held profitable group of companies. Founded on the idea of exceptional customer service and support, Hosted Here’s objective is to provide a Tier-1 web hosting solution for small-medium scale businesses and individuals at about 15% of the contemporary prices.

MochaHost Green servers starting at $1.95 per month

Chilling News. The 2014 Fall DeadPool

Mon, 10th November 2014, 15:45

On what could only be described as a beautiful sunny fall day, (possibly just the calm before a big Arctic blast), a number of web host will garner that dubious honour that few have aspired to procure.

While it could be said that some of these hosts appear to have been ambitiously striving to achieve this distinctive accolade from their outset, others appeased the need for bling with an award badge purchased from one of those review sites that give an opinionated view based on the web host paying the most for advertising. Regardless, we'll pin one on their chest anyway.

Whether quietly whimpering or going out in a blaze of glory, all will be dosed and extinguished in the depths of the HostJury Deadpool.

Plop plop fizzle fizzle...



TopHandle out of Las Vegas, NV was established in the web hosting industry by providing a reliable service/support for personal web sites and small-to-medium sized business with the best web hosting solutions. They were committed to providing customers with the power and tools to achieve the highest level of success.

Screenshot of the TopHandle domain is a GoDaddyu Landing Page

Okay so I'm not sure that GoDaddy courtesy page will inspire confidence in TopHandle but GoDaddy has been marketing their solutions to small and medium sized businesses...



Denmark is still looking for this shining star. (editor’s note.. then again they are also still looking for that sub!)

One2host was a rapidly growing hosting company, offering only high quality hosting at low prices. One2hostr had a dedicated support staff, located in Denmark, and would do everything to guarantee that you got fast and competent support if you should have any problems with your hosting…

Houston.. we got a problem. Looking for a name for your latest webhosting project. The domain is available for purchase!


SiteNet Host

SiteNet Host place our web servers in the most reliable, redundant and fastest data centers in the world. Our Main Datacenter Servers are located in Seattle, Wa, Dallas TX, Chicago IL. And NOW in New York!!! SiteNet Host offshore servers are located in the UK and India…

Guess server speed and location are redundant now!



Terabyet’s described itself as the favourite home for more than 500.000 web sites. Dedicated to providing everything for an online presence starting from domain name registration(s) and shared web hosting to e-commerce solutions, VPS hosting and SSL certificates.

Born on September 14th 2012 (editor’s note.. not sure whether that’s the owner or the domain), “iwebsocial”, a self described internet marketer, was off trying to drum up some traffic by asking compatriots on one forum to check out his new website.

Hi, Guys, I have launched my new web hosting site I request you all to please review my site & make your comments on it. Thanks!

In March of this year the same iwebsocial was back at it sharing “that within 2 years! of my company it has now 1000+ satisfied customers”.

(so the editor is perplexed.. is Terabyet home for 500 websites or 500,000 thousand websites. Do 1000 plus clients have less than one half website each or do they have 500 websites each… did this kid go to school? )

Maybe one of those 1000 plus clients can explain but we can’t be bothered digging the body deeper when we can just throw them in the deadpool.. the domain is pending delete.



“MyDearHost was established by a team of young and energetic people whose desire was to build an environment primarily intended for beginners…”

Another kiddie host that never knew where to start.. Okay so we know where this is going.. oh my dear.



YourBigSite was originally established under the name of hot-wires ( in 2003 as a personal project, hosting small websites and new websites for friends. In 2007 we expanded our services to customers across the internet allowing new signup to our services trading under the name of YourBigSite. To date the company is still relatively small - and its the way YourBigSite like it. With top customer support and expert solutions.

YourBigSite domain redirects to a GoDaddy Landing Page

Pinch me if I’m wrong but YourBigSite appear more akin to GoDaddy’s big site.


Vectro Web Hosting

“Vectro was started with the main goal of pleasing customers. Having a good reputation means making sure customer's needs are met. Satisfaction is the first priority, otherwise there is no point to being in business.”

Despite the mission statement Vectro / x Proxy Host are Out of Business
"Due to financial circumstances, Vectro is no longer provides web hosting services."

No matter how much you want to please those customer, cash is still king!



“WelltodoCentury is a full service web hosting and reseller hosting development business. Let's face it, getting your niche on the internet can be an expensive venture.”

Even in Malaysia cash is king!


BeastWire Hosting - VPS web hosting with a beasty attitude.

Okay despite that sounding like an awesome tagline, Beastly majestically failed. The first rule of hosting is to keep your own homepage and support live!  Splish splash on beastly.


Steel City Hosting

Steel City Hosting operate in Sheffield, UK and thats primarily why we are called 'Steel City Hosting'..

(editor shakes *head*)



We are informing you that Netpivotal Ltd has ceased trading. We are very sorry to be closing the company but we would like to Thank-you for your previous custom.



So these guys were offering dirt cheap VPS and giving away coupons to make them even cheaper. In hindsight they may have been a little too enthusiastic with that pricing structure.

We started BreezeHost last year in mid July and have expanded with over few hundred clients who are happy with us, we have grown our product ranges from just selling shared hosting to now selling virtual private servers and very soon dedicated servers with our own custom dedicated server control panel for the customers as well. We know you can't wait, we can't to for the final release near July!

Still waiting! redirects to a GoDaddy landing page

Unless you're GoDaddy, mourning your web host's demise is not fun. Need Web Hosting... Choose wisely!


Web Hosting

HostGator Resellers Experiencing Major Headaches

Thu, 6th November 2014, 19:31

What is rumoured to have started as some system upgrades has now turned into a continuing nightmare for some smaller webhosts that resell Hostgator services under their own hosting brand. HostGator first announced the issues in a October 29 forum post that all reseller plans had gone offline and they were performing emergency maintenance to resolve the issue

We are currently experiencing issues with our reseller servers which has necessitated emergency maintenance. We are working to bring the service back online as soon as possible and will update this thread with status updates.

After more than 12 hours of generic status update spew, Hostgator provided a more detailed post that likely did little to quell the growing frustration being expressed by the masses:

We are continuing to work on the affected servers; a residual issue primarily affecting MySQL-driven sites has been identified and a resolution is being implemented. In the meantime, certain non MySQL-driven sites may also be temporarily affected due to the nature of the solution being executed. We do appreciate your patience and cannot convey enough that the full resolution of this issue is our top priority at this time.

It took a full twenty six hours into the débâcle before Hostgator released another meaningful status update that at least gave some hope that a resolution was in sight:

To begin, we would like to first thank all of our customers for their continued patience while we work to fully restore complete functionality to all users. We'd like to sincerely apologize for any prior responses that may have seemed rather repetitive or nonchalant. Please know that we are approaching this situation with the utmost urgency and we are committing as many resources as possible to resolve these issues.

As an update on the situation, while we don't have many details we can divulge at the moment, we are making significant headway on the restoration of services. Additionally while there are still a large number of affected servers, our uncompromising commitment to serve our clients is driving us to work as quickly as possible. As previously stated, we will continue to work unabated until a full resolution has been achieved.

Thank you again to all of our clients and their respective customers for your continued patience and understanding. We sincerely apologize for the continued inconvenience.

Another 14 hours pass and again HostGator posts

We have officially entered the homestretch towards a full resolution. There are very few still-affected servers at this time. Work will continue nonstop until full service is restored, and ultimately email notifications will be dispatched to affected customers with further details. This post will be updated again within a few hours.

On the evening of November 2nd (yep..November 2nd) Sean C from HostGator finally posted

At this time we have resolved the remaining server-level issues with the affected reseller servers.

It is possible that some sites may have lingering account-level issues, if you're still seeing problems we welcome you to contact us via Chat, Phone, or Ticket support.

We are deeply sorry for the inconvenience this has caused everyone over the past week, and we are working hard toward resolving any remaining concerns. Thank you for your patience and understanding.

And he promptly closed the thread on this one.

Except looking at the HostGator status forums and twitter, one would quickly deduce many resellers are still experiencing lingering issues with their reseller accounts.

One tweet expressing anger over HostGators handling of the downtime

or maybe

A response from Hostgator to a clients tweet about reseller issues


The Downside of Reality

While downtime may be a reality to be anticipated with any webhosts, for the reseller it has a cascading effect. Web hosting resellers are not only dealing with their angry and irate customers, (all while not even able to access the databases to transfer the sites to stable hosting), many if not most will also offer a service level agreement (SLA) compensating their clients for downtime.

HostGator has a similar agreement with their resellers plans and will provide compensation to their resellers in the form of a credit for one month service. This credit will provide small consolation considering reseller will not only take the brunt of the financial loss but also suffer the lingering effects of the inevitable loss of both clients and goodwill.

Web Hosting

Arvixe acquired

Wed, 5th November 2014, 19:44

It has been confirmed that top rated webhost Arvixe has become the latest acquisition for mega host Endurance International Group (EIG). The sale became public when EIG released a report on 2014 Third Quarter Results

Third Quarter Operating Highlights

During the quarter, the company acquired Webzai, Ltd. and the assets of BuyDomains. In addition, on October 31, 2014, the company acquired the assets of Arvixe, LLC. The total consideration for these acquisitions is expected to be approximately $77 million.

Arvixe founder and CEO Arvand Sabetian has publicly confirmed that the sale has indeed been finalized.

As you know, myself and my staff have always played an active part on WHT as well as other public venues. And lack of response on here has not been as a result of trying to hide anything but that as you can imagine, things have been busier than normal.

First, I want to take the time to thank all of our customers on here for the support over the years. Without the customers, Arvixe would never have become the brand we are today and be given this opportunity to continue to work with Endurance to serve our customers. Despite some of the negative sentiment, it is truly humbling to see the concerns that have been posted here - which I can truly resonate with.

Our goal in this acquisition is to move the brand forward with the same principles I founded the company on, which have included providing the highest quality product at the most affordable prices possible. All I can say is that these principles are what attracted Endurance to Arvixe, and what we’re both striving to maintain.

As many of you have followed Arvixe for a number of years, you know that I stand by what I say and that my customers and my staff have been the 2 most important aspects to me while growing the company. So, it shouldn't come as a shock that regardless of what choices are made in the future in regards to Arvixe customers, I will be here to help make sure customers are taken care of first.

Endurance has a lot of experience migrating customers. And Arvixe has migrated customers from one datacenter to another since our inception (as we lease all of our hardware). This is experience that's undeniable and we'll use the same expertise to make sure the least amount of impact is noticed by the same customers that helped us get here and will be here to reap the benefits of the new partnership with Endurance.

With everything in a state of change, and I do not yet have all the answers, but we’ll do everything possible to maintain open and transparent communications with our customers and the community.

Hostjury will continue to update the details as they continue to emerge.

Update #1

Reuters is reporting that the French subsidiary of Avanquest Software, Avanquest North America Inc. sold its 50 pct stake in Arvixe LLC on Tuesday.

Contabo VPS Servers

HostJunkies turns off the lights

Sat, 1st November 2014, 15:54

With a brief email that provides more questions than answers, the management at Hostjunkies announced they were shuttering the servers and turning off the lights on a five year run.

Hostjunkies has decided to shut down and exit the market on OCT 24th. There are many reasons for this decision. The main reasons are that I no longer have the time to properly manage the business, the industry is full of fraud, and the industry is moving towards a complete demise for the small guy. We ran a successful business for 5 years yet it's now apparent the run is over.

I decided to give everyone 2 weeks notice before we have to pull the plug. I could have just pulled the plug and not said a word but i don't believe in treating people like that. Please login to your cpanel and grab backups of your account via the backup/partial backup area. Grab your home directory, your databases, your email forwarders and your email filters. Then just restore your backups with another cpanel provider. This might seem weird but we are going to recommend everyone consider transferring your accounts to 2 personally respected providers. Stablehost and Nosupportlinuxhosting. We respect both providers and they will be great providers for you going forward. (editor's note: Hostjury would rather lets users recommend and review the web hosting providers to other users but we're letting this instance slide)

So again, we are shutting the power off on OCT 24TH. That gives you 2 weeks to get your sites moved to a new provider. I will send this message again in 1 week or maybe even twice a week to ensure every attempt is made to contact everyone.

Sorry for the inconvenience and thanks again for your business!

HostJunkies first launched into web hosting under the domain in March of 2009. Hosting mainly family, friends and some local businesses, they started utiling the domain in January of 2010 and began advertising to gain more clients. In July 2010, they rebranded the biz to Hostjunkies.

While it’s commendable of the owner to give clients a heads up on the impending doom, suggesting that the industry is full of fraud and headed for an implosion for smaller web hosting companies based on his own experiences may be a little overstated. Possibly the principals at countless webhosting entities (both large and small) would respectfully disagree and counter that his perspective maybe a little jaded.

Undoubtedly a greater consensus would exist in the notion that smaller companies trying to compete against deep pocket equity backed webhosting firms in a 'race to the bottom pricing structure' will likely come up a day late and a dollar short.

The webhosting marketplace has indeed evolved since its early days. The phenomenal growth experienced by the emergence of E-commerce and the reality that even the smallest business needs a web presence to exist ensures the continuing growth of the webhosting industry globally. Regardless of size, firms offering exceptional service, support, and uptime will always find a niche.

The main reason for Hostjunkies demise is the owner no longer had the time to properly devote to the business and regardless of size, devotion is a necessary ingredient for success. Still, kudos to the owner for giving clients notice.

The Transitive Nature of Green Value Hosting

Thu, 11th September 2014, 19:02

Customer satisfaction is our ethos! Well so goes the motto of GreenValueHosting, a two-year old hosting company with a less than stellar reputation and a relatively young team of administrators (editor's note: Green Value Hosting also goes by the alias Green Value Host, GVH, and Green Value Networks). GVH is a common sight on hosting forums and not just for their regular deals. They say no press is bad press, but read a little further and decide for yourself.

GVH over the past couple months could works as a poster child for the underbelly of the cut rate, low-end hosting industry, the world of kiddie hosts, oversold resellers reselling the oversold reselllers, and fly-by-night discount providers. The industry is there because the price is right, but, if you’re ever wondering just what you’re paying for, well, you may be surprised.

When our story begins, GVH’s reputation is already pretty banged up, to put it mildly. Often, hosts end up in our deadpool for nothing more than mediocre service aggravated by poor customer relations. GVH managed to top that recipe: combining outrageous levels of downtime with an aggressive, hostile founder in Jonathan Nguyen, a constant presence anywhere where there may be GVH naysayers.

Complaints threads on that forum with the partisan webhosts spouting the only unbiased web hosting reviews on the web jargon is perhaps the ultimate case study in passive-aggression, but there’s always been the question of just how independent GreenValueHost really is- and how much of their business is linked to the much more established Colocrossing.

In a sense, it’s actually difficult to summarize just what GVH did wrong- merely because there’s so much there to tell. A poorly-managed reseller program left in tatters? Check. Almost continual downtime for reasons obscured by ill-conceived nonsense like an imaginary DDoS or a hacked SolusVM? Check, check, check.

At a certain point, however, the GVH story stops looking like your classic host meltdown- your BurstNets and your VolumeDrives, and takes a sharp turn into the utterly bizarre. After an extended downtime and a typically poor response from Jonathan Nguyen, the internet was shocked (read: mildly amused) to hear of Nguyen’s impending resignation from the position of Operations Director, leaving the company he founded in the capable hands of Jaroslav Urban, a Czech warez pioneer American office manager potentially non-existent sock puppet for Nguyen to retain control while publicly stepping down.

No doubt you’ve seen companies make poor choices in selecting new leadership, but this may be the first time we’ve seen a new employee’s very existence called into question. Urban’s work in the new position did little to quell the concern over GVH’s service outages, and attempts to start a new reseller program while their old one languished and died, and for a time the question was ‘Is there even a GVH, or is it just Colocrossing now?”

It was about this time that Jon Nguyen threatened to kill himself.

And that was the odd moment where the slippery nonsense of the hosting industry had to pause for a moment, and everyone marvelled at the simple fact that all of this business, all of these clients, and sites- all depended on the services of an overtaxed 17-year old in far, far over his head.

Nguyen is fine, by the way, and nominally speaking GVH still exists. You can pretty much decide for yourself whether or not their latest new deals are worth wading into that swamp for. For our part, we don’t really know how to cap off this story. It’s not often that a piece of hosting news ends with ‘at least no children died, thankfully,’ so perhaps ending there is best.

Web Hosting

247 Hosting NZ finally succumbs. Domain holders in turmoil

Thu, 4th September 2014, 14:12

Recently HostJury wrote of the woes clients of Kiwi webhoster 24/7 Hosting NZ endured when company compatriots decided to take a month long hiatus. Clients were left scrambling to retrieve domain names and find alternative hosting solutions while the web hosting vultures circled.

Despite all those 24/7 reassurances to ‘resolve all issues’, 24/7 Hosting NZ is gone again and it appears the coffin is being nail shut for burial in the HostJury dead pool.

It wasn’t only the clients being placated with the double talk. After investigating consumer complaints that 24/7 Hosting was taking annual payments for renewal of domain names, then only renewing the domains for a month, as well as registering domains in the name of 24/7 Hosting NZ, rather than in the name of the person requesting the registration, the Domain Name Commission (DNC) issued a warning in May that 24/7 Hosting’s behaviour has been contrary to the .nz policies that were created to protect registrants,

Debbie Monahan, Domain Name Commissioner advised

People who have a relationship with 24/7 Hosting, or who are considering using their services in future, to beware of their activities in respect of the registration and management of .nz domain names

The warning did not extend to 24/7 hosting services as that was beyond the scope of the DNC responsibility. 24/7 Hosting poured oil on the situation when they gave an undertaking that they were now in a position to address complaints from their customers and that support ticket could be submitted via the support interface. (editor’s note.. fool me once…)

24/7 Hosting now appears to be abandoned - its website is offline and the domain is due to expire. Support emails are bouncing and authorities are unable to make contact.

The collapse comes days after an "unprecedented" sanction which will force all 24/7 Hosting customers to transfer their domains to another provider.

The "last resort step" was imposed by the Domain Name Commission on August 19 after months of regulation breaches and ongoing issues for customers, with 24/7 management becoming extremely difficult to contact.

Campbell Gardiner of the DNC says:

It's become really blindingly obvious that people are experiencing massive disruption and 24/7 Hosting appears to be doing nothing to fix things. This is very, very rare, in fact it's unprecedented… this is beyond a joke, this needs to be closed now.

24/7 customers now have until September 20 to leave the provider or face having their domain cancelled, put back on the market and available for purchase after a 90-day grace period.

Mr Gardiner said the measure is designed to "close the book" on the embattled business, which buys domain and hosting services from other companies and resells it to the end user.

It's never happened before; we've never had to take an action to require people to move away from a provider. We're ultimately acting in the best interests of the name holders.

24/7 Hosting bought thousands of domains through Voyager which, under an order from the DNC, is now working to inform all customers of the impending sanction.

24/7 Hosting NZ claimed to be one of New Zealand’s leading Web Hosting, Domain Name and Data Centre solutions providers, stating in their company profile that:

From the beginning our focus has been providing high quality products and services at affordable prices. Just because our prices are cheaper than other New Zealand companies doesn’t mean our services are budget.

Considering 24/7 Hosting NZ used erroneous contact and owner information to register domains, rather than that of the client… well good luck fixing that one. I suspect we’ll be writing more about this mess in the future as the DNC begins to cancels domains!


Reliable Hosting from Namecheap

Magento eCommerce: Separating Fact from Fiction

Fri, 1st August 2014, 11:58

Regardless of statistical model, the economic forecaster are all in agreement of one indicator. E-Commerce, the buying and selling of goods and services online, is only going to continue to increase expeditiously year over year. Possibly this trend has you thinking about creating your own e-commerce website.

Building an online business is a most efficient and sustainable solution when adopting the right strategy. All that is needed is a product, (goods or service), an eCommerce software platform to showcase it on, and a web host for hosting your platform. A marketing plan helps, but that’s for another day. One possible suggestion is the e-Commerce suite called Magento, which offers three different variations of its popular eCommerce platform.

Magento is one of the most trusted platforms built on open source technology and it’s the creation of Varien Inc., an American company headquartered in Los Angeles. First released in 2008 , the software was known as “Bento”. Because this name was already used by FileMaker Inc., Varien and osCommerce had to come up with a different name, so they combined Bento with Mage and came up with a new term – Magento.

Later, in 2011, Roy Rubin, the former CEO of Varien, sold the company to eBay, after accepting massive investments in Magento, in the previous year, from eBay. Shortly after the acquisition, the corporation revealed its intention to make Magento an integral part of the X.Commerce initiative.

X.commerce is the result of the collaboration between eBay, PayPal and Magento and its purpose is to allow online shop owners to sync sales. The sellers get a package with codes and documentation they need in order to understand better how to build and test their websites based on this open source platform.


Platforms and pricing 


If you’re a skilled developer who can improve it by adding new plug-in modules, then choose the Magento Community Edition (MCE) open source software. This platform was released in 2007 as a beta version and in time it received a lot of improvements. You can now download for free the version, which is the latest update released in the mid-May.


Magento Enterprise Edition (MEE) emerged from Magento Community, having more functionality and features, but it costs you 15,000 dollars per year. This is the right solution for large size businesses and for this price you receive technical support (installation, configuration, usage, troubleshooting). The latest version of MEE was released two days before the new MCE update, being available as the version.


Magento Go comes to the aid of small businesses that don’t want to install the software, but need web hosting. The cloud-based eCommerce was released at the beginning of February 2011 and it will be shut down next February, so the customers will be forced to transfer their stores to another hosting company. The reason behind this closure might be related to the fact that Magento Go didn’t have the new functionality found on MCE and MEE, and eBay decided that it’s better to focus more on these two products and improve them. Meanwhile, until February 1 2015, the customers will pay between 3.95 dollars per month (shared hosting) and 170 dollars per month (dedicated servers) to have their websites hosted by Magenta itself.


Fake Magento Speed Testing 


Once you have downloaded the Magento Community Edition or purchased the Magento Enterprise Edition, customized your website by adding or modifying an existing theme (PHP, HTML, CSS) and added some Magento plugins, your website is now ready to use. Or you’re already the e-Commerce whiz looking for a more experienced company that hosts Magento websites.

As expected, all the companies specialized in Magento hosting promise their customers that their websites will run very fast and to prove they are not babbling, they use Magento Speed Test to generate a speed result and then they publish it on their websites to impress their visitors.

There are companies that use fake Magento speed testing and run some automated HTTP testing tools such as Joe Dog’s “Siege” and brag about the results, and often inexperienced or naive clients are taken in and fooled by fake speed tests.  But there are also reliable and legitimate companies that offer realistic speed testing results. They’re committed to doing their best to provide rock solid hardware infrastructures for Magento websites.


Web Hosting Providers for Magento 


In 2014, a group named Magento2X, which has been working with Magento since 2008, asked its customers to vote the top three providers that offer the best ecommerce security hosting.

So, the winner was SiteGround, with a price of 3.95 dollars per month, free domain for life and free site transfer, Magento Optimized Server with Top Hardware and Network, Magento Security, Auto Backup and Auto Upgrade etc.

The second in line is Nexcess, with a price of 11.95 dollars per month, free site transfer, Magento Security Enhancements, Auto Backup, Nexcess Magento Optimization Server etc.

To host your Magento website at A2 Hosting you’ll pay 4.97 dollars per month, but you’ll receive Unlimited Disk and Bandwidth, Server Rewind Backups and Perpetual Security w/ Free HackScan etc.

A common complaint among reviews is the frustration exhibited towards web host support monkeys regurgitating the canned response that they don’t support 3rd party software. So in the coming days, HostJury will profile some of the most popular Magento web hosts, all who claim to be ‘Magento Experts’ and providing Magento support. We’ll interview these “hoster”, find out more info about the companies, and learn what makes their services superior to the other companies making similar claims with promises to host blazing fast Magento websites.


The Pros of Magento 


Magento users love the large community which has developed around Magento. It continues to grow and the support forums are a great source of information for resolving many common issues.

The application is customizable, coming with lots of cool features – product management, marketing, SEO etc., it’s available in multiple languages and most important, is open source, offering a free edition for those who are not ready to invest money to build their online stores.

You can use the built-in functionalities that come along with the script or you can install other functionalities, although you’ll be charged.

You can also incorporate more payment options to your website so your buyers can choose the right payment gateway.

Magento is mobile friendly, running perfectly on most of the smartphones or Apple devices etc. 

You have access to the records of your customers, the products and transactions made through your website and no third party is allowed to access this information.

Also, as a Magenta CE user, you get coupons and promotions every once in a while.

A major advantage is the mobility of Magento.. if your webhost starts to suck or gets consolidated into one of those mega-hosts, you can move it!


The Cons. Complaints against Magento 


It seems that some of the customers are not very pleased that Magento runs in PHP and not all of them are expert programmers, so it’s kind of difficult to use for beginners. So, if you don’t have a coding experience, don’t rush to purchase MCE.

Not everyone can afford a dedicated server and also it’s slow loading sometimes. Magento is a hog on ram that can bog down a server. A common complaint of new users is that Magento exceeds the limits imposed by many traditional hosts.

Many of the users get common errors like: “Fatal error: Maximum execution time of 30 seconds exceeded in ...”. A simple enough solution is just increase the execute time. Still not everybody wants to be a code monkey.

While Magento Community Edition may be free of charge, you’ll still need to pay for the hosting service, security and other fees but these are not likely to exceed the traditional costs imposed on brick and mortar entities.

Even if Magento Community Edition is free of charge, you’ll need to pay for the hosting service, security and other fees.

The MCE users don’t benefit from Customer Support, so when they have technical problems, they can express their frustrations on the forum.

There are customers that complained of software glitches and incompatibilities when they upgraded the software. Other customers found hard to implement templates.

For a Magenta Go Store, you can use 3rd party themes, but there is a list of approved themes you can choose from. Magento doesn't support third-party software.

You’ll need a powerful server with a large disk space and high memory, if you want your website to run properly, so you’ll have these options: VPS, Cloud Server or Dedicated Server, but these solution are sometimes expensive.




Ecommerce business owners have many choices when it comes to shopping carts and e-Commerce platforms -- almost all of which claim to be easy to deploy and manage. Despite other platforms, like Shopify and woocommerce, gaining traction in the eCommerce marketplace, Magento continues to remain one solid option as an e-Commerce solution. The  reality however is that most business owners will eventually wind up hiring a designer and a Web developer to help them create and maintain that perfect eCommerce site.

Nexcess Magento Hosting banner

HostEurope makes bid for Iomart

Wed, 30th July 2014, 14:23

This past May, UK based web hosting specialist Iomart Hosting announced overall revenues had grown by 29% to reach £55.6m, with revenues from Iomart’s hosting segment growing by 40% to £44.7m.  Iomart is now confirming that it has rejected two cash takeover offers from Host Europe. Iomart said it had received cash offers on 13 June and 27 June of 275p and 285p per Iomart share, respectively.

Iomart Hosting growth has been fueled by a number of webhosting company acquisitions over the years including ServerloveRapidSwitchEasyspaceTitan InternetMelbourne Server Hosting and RedStation. The Glasgow-based firm says its directors concluded that both offers undervalued the company.

Host Europe offer domain registration, application hosting, cloud hosting and managed hosting through their own long list of brands that includes 123-regHeart InternetHost EuropeWebfusion, Domainmonster, RedCoruna, Domainbox, Donhost, and Brand Fortress.

In a statement, Host Europe has confirmed that it had approached the web hosting firm regarding a possible cash offer of 285p per share. Host Europe has until 21 August to announce a firm intention to make an offer for Iomart, or walk away. While the deal would not make HostEurope the largest webhost, the company would certainly rival Endurance International Group (EIG) for number of hosting brands.  

Iomart currently has eight data storage centres in the UK, including Glasgow, London, Manchester and Nottingham and currently uses various brands to deliver their hosting services.  Iomart's share price was up 10.53% to 259.75 with the news.

Clients of  Iomart and its hosting brands can share their thoughts on the possibility of a new master in the form of a web hosting review here.


Up to 25 off MDD secure and reliable webhosting

The Little Box Challenge & Overall User Experience

Tue, 29th July 2014, 14:15

Google and The Institute of Electrical and Electronics Engineers (IEEE) have announced that they will be awarding one million dollars to an enterprising individual(s) creative enough to shrink a big box into a much smaller box.

The goal of the competition is to create a kW-scale inverter with the highest possible power density of at least 50 Watts per cubic inch. Anyone who knows what that means and has a healthy disregard for the perceived limits of engineering, would be a great contestant for this challenge.

Google claims that they believe inverters are becoming increasingly important to our economy and environment. They believe that a main purpose for hosting this competition is to inspire much advancement in technology that we cannot even fathom today.

The Institute of Electrical and Electronics Engineers (IEEE) is a professional association committed to advancing technological innovation for the advantage of humanity. The IEEE Power Electronics Society (PELS) has facilitated and given direction for the development and innovation of power electronics technology for decades. The PELS will be assisting in judging the Little Box Challenge.

So basically, both Google and IEEE are hoping this contest is able to spur innovation that can tremendously reduce the size of power inverters and produce a device that is capable of converting electricity from direct current to alternating current. With these technological advancements achieved, Google and IEEE hope that smaller inverters could potentially lower costs and increase efficiency and reliability.

Applicants considering competing in the Little Box Challenge must first register their team by September 30th, 2014. For academics that are eligible, grant applications must be submitted by September 30th, 2014 as well. More information on the contest can be found at


Not so fast. The lowdown on Overall User Experience


Even the less tech-savvy internet users are aware of the importance Google places on page load speeds and overall user experience. So, we have decided to run a few tests of our own on the site where the contest is announced.

The first test we ran using Domain Tools was no surprise to us. The site itself runs on Google servers located in New York. It did however; highlight the importance of tagging images that are used for visually impaired users... even more importantly how not tagging images could affect a visually impaired using screen readers. In addition, not tagging images makes search engine optimization (SEO) much more difficult as well.


domain tool report on little box challenge

While Domain Tools may be great for getting the whois on a domain, there are superior tools available to measure webpages against accessibility standards (Now mandated by law for commercial websites in some locale).

Ignoring those legal implications for a moment, striving to ensure a website meets the minimum accessibility standards will not only provides a better overall user experience for visually impaired users but can also have repercussions on the effectiveness of those search engine bots crawling the web. (editor's note.. think SEO)

AC Checker confirmed the suspicions raised by our first test regarding accessibility:


screenshot of AC Checker test results on the Little Box Challenge website 

The WAVE web accessability tool showed similar results.

Moving on, Google has attempted to impress upon the masses the importance of page load speed for overall user experience. Numerous studies have collaborated this notion which can be summarized in the KISSMetrics Infographic showing 47% of consumers expect a page to load in 2 seconds or less.

Below is an image that explains the recent performance results for The test was run using a tool called GTmetrix. As it shows in the image, the site seems to be somewhat mediocre when it comes to overall page speed.

GTmetrics report on the Little box challenge website


Lessons in life

So what can we all take away from this.

Not making web hosting and page load speed a priority will cost YOU in the end, and will ensure your project doesn't have the competitive edge that others in the sector do have. Additionally, that more work is needed to ensure accessibility standards continue to be incorporated into the best practices of web development.

Lessons less learned.

When offering a million dollar bounty those studies about page load speed and conversions are less applicable and that while money can't buy happiness, it certainly lets you choose your own form of misery.

Now Dust off the Propeller Beanie and Get to Work!


django, rails, and wordpress hostingHosting for developers


Lumous calls it a day on their web hosting services

Tue, 29th July 2014, 01:54

Lumous was run by a small team of like-minded individuals who had a deep passion for building truly amazing products. Elastic, Highly-Available Compute Cloud to power your mobile and web applications. Delivering exceptionally consistent performance and reliability with hard resource limits, and intelligent virtual machine placement.

With a simply stated email, Lumous as a hosting service is no more.

Today I’m saddened to announce that Lumous will no longer be offering hosting services. Over the past two years, we’ve built an incredible platform from the ground up offering true high-availability, and brought an enterprise level SLA to the small teams and 1-man shops.

We will be reaching out to you individually over the next couple of days to put together a strategy to fit your needs, and to ensure a seamless, minimal downtime, migration.

For those of you using Lumous Mail or our Web Hosting services, we will be keeping some infrastructure with one of partners to maintain those services in some capacity, should you decide to stay with us. Either way, there will be a migration for your accounts.

Going forward, Lumous will exist as a software company providing products & services to other Cloud & Web Hosting companies. As many of you have already told us, our software is intuitive & easy to use – we think we can help the rest of the industry make their customer experience better as well.

We will work directly with you regarding the current billing, and any un-applied payments will be fully refunded.

We sincerely appreciate your support over the years, and I look forward to speaking with you all soon.


Kris & Eric


Lightning Base. Reliable Managed Wordpress Hosting

Hivelocity's new security features. How does your webhost stack up.

Thu, 24th July 2014, 13:33

One could sometimes get the impression from glancing at the news that the hackers and trackers are spending more time on your server then you are. And for some, the fears may be real. The threats are certainly real enough. Server security should never be viewed as an afterthought.

So Bare Metal Server, Infrastructure as a Service and Cloud hosting provider, Hivelocity announcement of the introduction of several new security features within its myVelocity customer portal should be viewed as a proactive thwarting of those nefarious types.

Over the last month Hivelocity has introduced several new features to help customer ensure the security of their account. Features include 2 factor authentication, IP authentication and white-listing, a session manager and security questionnaires.

These new features are in addition to the pre-existing tools within myVelocity that allow bandwidth monitoring, service monitoring with text msg/email alerts, DNS management, a live order tracker,data center live stream, IPMI GUI and much more.


Session Manager

screenshot of the session manager panel

The Session Manager is shown right on the Dashboard. Featuring IP, location, and active time for every active session on your account at a glance. With one click terminate individual session or all sessions.


IP Protection

screenshot of the IP protection feature

The new IP Protection feature requires that all sessions from new locations (IPs) are approved via a link sent to the account holder’s email. If you manage your account from multiple locations, you will be asked to authorize each of the IP’s once. You may also manually manage the IPs authorized to access your account from the new Account Security section of myVelocity.


Two Factor Authorization

screenshot of the 2 factor authentication feature

In addition to these passive security features, Hivelocity also now support 2 Factor Auth. With 2 Factor Auth enabled, you must have your username, password, and your phone to access your account.

This is an opt-in feature found in the new Account Security Section of myVelocity. In a few easy steps you can setup 2 Factor Auth using your cell phone. They are suggesting Google Authenticator but you can use any other TOTP compatible system you wish (Authy, etc).


Three Security Questions

screenshot of the 3 question security feature

myVelocity users now have the ability to select and provide answers for the security questions which will be used when they call Hivelocity’s support telephone line. If you haven’t logged in since this feature was released, you will be required to answer 3 questions before continuing to use your account. A simple reset button is provided to select new questions or change your existing answers.


Pain or Real Gain

While some users may find all the new security features being implemented by Hivelocity and other various web hosts a pain that just interferes with their train of thought and impedes the flow of their work patterns, others should seriously consider why their webhost are not implementing similar measures. Knowing that your web host takes security seriously may be one of the best defenses against those nefarious hackers and tracker types.

Nonprofit hosting

Wed, 23rd July 2014, 18:46

People who share common interest and goals, like believing that the world is in need for social changes, often join organized community groups and try to influence all kinds of institutions and corporations, and even the politicians (editor's note: the successful influencers are called lobbyists), exposing their ideas and suggestions to them, and when the negotiations fail, they initiate petitions, boycotts etc.

The internet is full of community organizing platforms which help small or big communities grow but we’re going to compare a few of the more popular community building platforms offering the best online tools for community organizing.


NationBuilder is a “Software as a service” platform, which is hosted on Tiggee servers, and it’s used by political candidates and organizations to build their own websites by providing them tools such as text messaging, email and social media, helping them to raise funds and track the number numbers; make calendars and mobilize supporters for educational purposes.

NationBuilder includes a 14-day free trial, free manual data imports, website themes and page types, hosted custom domain, and easy SEO control. The prices start from 19 dollars per month - 2,000 people in your database + 200 “emailable” people in your database and the most expensive plan is 999 dollars per month, and you get 500,000 people in your database + 100,000 emailable people.

In 2012, NationBuilder managed to raise 6.25 million dollars in funding after the platform was released a year before, being founded by CEO Jim Gilliam. The platform was built using Ruby on Rails and a 'Liquid' themes.




This company was founded in 1998, by Patrick Michael Kane, whose software was used by Facebook, Rock The Vote and even Obama for America, which registered 2.6 million voters.

ActionKit is used by small or large community groups in the U.S. (as well as elsewhere), to help spread awareness on climate change, social justice issues, gun control and disaster relief.

Pricing starts at 995 dollars per month for groups with up to 50,000 emailable supporters, but prices goes to - 2,200 dollars per month for 100,000 emailable supporters. is hosted on Linode servers.


Salsa Labs


Salsa Labs was founded in 2004, being presented to the public under this slogan "Ignite Action. Fuel Change”. This non profit online marketing platform is also SaaS and is hosted on Amazon Web Services.

The services provided by Salsa Client team are: data clean-up, webpage customization, custom reporting, campaign migration and large-scale content. You can raise funds online, knowing where the donations came from, and there will be no donation fees.

The Advocate package gives your supporters a “voice”, allowing them to write personalized messages to all kinds of political figures, or officials and legislators. Other packages are Communicate and Organize, but the pricing options at Salsa Labs depends on the configuration of the platform that you choose. Currently, it supports more than 2000 nonprofit and political organizations.

Controversy erupted in 2012 when one co-founder of Salsa Labs, April Pedersen, announced that the other co-founder and CEO Chris Lundberg was being fired due to some campaign issues.

Salsa Labs received a 5 million dollars injection of venture capital cash from Edison Ventures, a decision possibly regretted later because the organization started to appeal only to Democrats.


Blue State Digital


This firm is specialized in online fundraising, social networking, advocacy and constituency development, being founded in 2004 by the former staffers of Howard Dean. It seems Howard Dean came up with the idea of running a campaign in which the voters were engaged to raise funds, and the team found a method to do it – they built up an email list and asked people to invest 5 or 10 dollars in a grassroots organization. The campaign failed but a year later, the former staffers had a discussion with the Democratic National Committee and remade the party with Governor Dean’s 50-state strategy... Their digital strategy was used in 2008 and again in 2012 for Barack Obama’s presidential campaigns.

The services offered by Blue State Digital include: strategy, content strategy, production, design, video, analytics, digital communications and online advertising.

You’ll pay 450 dollars per month for less than 50,000 emailable people. The price for corporations and brands starts at 1,950 dollars per month. To get 1-2.5 million emailable people, you’ll pay 6,950 dollars per month, while the price for Nonprofits Campaigns is 1,800 dollars.




NGP Van is an American company that provides technology to Democratic and progressive campaigns, and other organizations, by offering their clients services such as: Fundraising and Compliance, Voter Contact, Union Organizing, New Media, SmartVAN and Social Organizing.

The software was used also in Obama’s presidential campaign in 2012, (editor's note: does anyone else see a trend developing here..)  For seven years in a row, the company has been recognized by Inc. Magazine and is currently among the 50 fastest growing companies from DC.

NGP VAN is hosted on Blackmesh servers.




The company was founded in 2005 and in 2011 was acquired by Glam Media, being an online platform used by individuals and organizations that need a custom social network/website. The appearance of the website can be customized, and you’re able to share photos, videos, to create forums or blogs, or to allow your members to “Like” the content using their Facebook accounts.

Currently, there are more than 90,000 social websites running on the Ning Platform, and what’s great about this platform is that the customers are allowed to display advertisements on their websites and monetize them (Google AsSense).

You can choose one of the three different plans:

  • Basic – with a monthly pricing of 25 dollars, 1000 members, 2 administrators and email support, with responses within 48 hours;
  • Performance – 49 dollars per month, 10,000 members, 5 administrators and email response within a day.
  • Ultimate – 99 dollars per month, 100,000 members, 10 administrators, priority email and hotline support and APIs in the near future.

We're not quite sure why but it appears the owner of Ning has listed the domain for sale.

 screenshot showing domain is for sale



This is a global cloud computing company that was founded 15 years ago. In June 2004, it went public on the NYSE, under CRM stock symbol, raising 110 million dollars, and it’s a constituent of the S&P 500 index. In 2014, it was considered by Forbes magazine as the seventh “Best Company to Work For”.

In 2007, it was criticized for its low security level, allowing a phishing attack to compromise the contact information of its customers. Even so, there are still 20,000 nonprofit organizations and educational institutions that are using Salesforce CRM.

The plans offered by Salesforce are:

  • Contact Manager – 5 dollars/month, 5 users; Group – 25 dollars/month, 5 users;
  • Professional – 65 dollars/month;
  • Enterprise – 125 dollars/month
  • Performance – 300 dollars/month.

The domain was registered with Network Solutions

Of course every community is not ready, or able to afford the pricing plans offered by the aforementioned community organizing platforms. For those looking at more modest alternative, there are numerous open source community building platforms, forum systems (also known as bulletin boards), guestbooks, and mailing list applications available. Most are free to utilize with premium services available as your community grows.

“I alone cannot change the world, but I can cast a stone across the waters to create many ripples.”

Mother Teresa

Up to 25 off MDD secure and reliable webhosting

CloudAtCost ignores clients and gets spurned on Social Media

Fri, 18th July 2014, 13:05

A relatively recent newcomer to the cloud marketplace, Canadian hoster CloudAtCost looked to delineate itself from the others in the cloud crowd by marketing itself as different kind of provider.

What made Cloud At Cost so appealing was, unsurprisingly, their approach to discount developer hosting, offering a number of servers with limited (95%) uptime for dirt cheap prices- even giving purchasers the option to free themselves from monthly fees by buying the servers outright. As you can see in the pricing plans, Cloud At Cost made a compelling argument for non-mission-critical server space, if, and this is a big if, they manage to stick around long enough to make things worthwhile. 

CloudAtCost hosting plan prices 

There’s just one problem: Cloud At Cost’s servers seem to be imploding, and the company can’t seem to get them all working at once.

Now, one frustrated customer representing a slew of others has made waves in social media with a particularly on-point parody website: (editor's note... surprise surprise. CloudAtACost is hosted by.. [insert drum roll please] DreamHost). Of course, it’s worth it to discuss founder Nicholas Diotte’s experiences with the host’s support team (and 95% uptime guarantee) but maybe a taste of the site’s fan art will serve as an introduction.

CloudAtCost fan art

Hosting for Suckers.. Ouch.

So where’s the animosity coming from? Like the beleaguered Comcast customer unable to cancel his subscription, Diotte has a record of absurd encounters with Cloud At Cost’s support system, stemming from ‘extreme packet loss’ to his servers. Five days after filing a complaint, he received the all clear: problem should be gone.

And so was his server.

This outage began an almost three week process of back and forth between Diotte and his provider, most notably, without any official recognition of what in particular was going wrong with the servers, or when the problem would actually be fixed. The scope of the problem became clear on Cloud At Cost’s social media channels, which became clogged with users interrupting typical PR blasts to ask for much-needed updates on the status of their accounts.

After realizing what a nightmare the whole event was becoming, Cloud At Cost finally responded.

CloudAtCost responds to support issues 

Two thousand virtual machines to fix at up to 20 minutes a machine. Not a pretty backlog, to be sure. But that’s where we start to get into the potential how and why of Cloud At Cost’s uptime woes: excess provisioning. It’s a common story, one we recently covered for OVH, regarding their turnover blues. Hosting is growing rapaciously, and that leaves every provider with a head for business thinking of ways to slice out a larger piece of that market share. But hosting is a service-oriented business, and it’s no small task to plan for all the possibilities of expansion.

As of now, the problem remains unfixed, but the grumbling will likely subside when the backlog is burned through.

Cloud At Cost’s discount dev hosting is a story about intense conversion, clearly. But in retrospect, will it be a story of retention? Quite possibly! But not if Diotte’s experience becomes more than the exception.

And regardless of how Cloud At Cost turns out in the end, it should be a broader lesson for anyone seeking a webhost on the cheap. There’s a fantastic array of low-end providers available, and they have some pretty enticing price points. But look at a run of the mill provider with standard specifications and a decade of successful service. How much more are they going to charge you? Ten dollars a month? Thirty?

The question becomes less about ‘how much can I save on hosting’ and more about ‘how much is my time worth?’ If you lose, let’s say, ten hours a year on the headaches of bottom-end hosting, how much have you really saved in the end? Experiences like Diotte’s help us remember to watch out for the Cloud at (opportunity) cost.



Coffitivity. Enough noise to work

Wed, 16th July 2014, 16:25

Some people need a quiet environment to work on their projects, others concentrate better in noisy spaces, such as coffee shops. It’s hard to understand how some individuals aren’t bothered by the café chatter or the sound of espresso machines when heating up and poring espresso shots. Actually, the science supports this and according to a study, 70 decibels of constant ambient sound, which is moderate, can stimulate creativity and people can focus better. Based on this study, some brilliant people came up with, which is a unique website that streams the ambient noises of coffee shops. The team consists of Justin Kauszler – Founder, Nicole Horton - Graphic Designer, Ace Callwood - Creative Director/Copy and Tommy Nicholas - Growth Hacker.

Ace Callwood was kind enough to answer some questions about Coffitivity and how this project was born and how it evolved.

HostJury: Coffitivity started not so long ago and you were inspired by some simple coffee shops. How come some people can concentrate on writing with all that fuss around them, and others prefer a quiet environment?

Ace: We find that the sounds of the coffee shop actually distract people which in turn makes them more creative. This is why those "AHA" moments tend to come to us while we're doing mindless tasks like brushing our teeth or shaving. What the science suggests is that we often focus TOO much on tasks and having a little bit of distraction (like coffee shop sounds) allows us to approach problems a little more creatively. Enter, Coffitivity.

HostJury: How long have you been working on this project? Were you afraid that your website won’t attract visitors and Coffitivity was a bad idea?

Ace: Coffitivity is just about a year and a half old. Initially we had no idea it would grow to be the site it is today. That said, we built Coffitivity as a learning experience and an opportunity to make a tool that we could use for ourselves. The intention was never a TON of traffic, so we're pleasantly surprised and more than happy with the outcome.

HostJury: How it’s like to see that all your work paid off and “because” of you, many people from all over the world can teleport themselves virtually in a coffee shop? Are you proud of the results?

Ace: It's still a little hard for us to digest how many people from different places use our site. It seems a little unreal to be honest. That said, we're thrilled with the results and are always working to make the experience better for our audience.

HostJury: Where does the name of “Coffitivity” really come from? Can coffees help people to be creative?

Ace: We combined the words "coffee" and "creativity" to form the word "Coffitivity". We think it's a great name for the site, especially give the science we refer to that says cafe sounds help creatives work better.

HostJury: Please tell our readers if it was difficult to put this idea in practice and what were the steps you took to reach your goal.

Ace: Every good idea has some level of difficulty to it. For us, we had no coding or web experience when we started, but Justin taught himself how to code and we built a website. Outside of the day to day behind learning code and getting better at designing, I'd say the biggest step in building the site was actually deciding to go. Once you get started on a really awesome project, it takes on a life of it's own. From there, the next big decision is to launch even though you think there are things to make better or redesign. That was tough for us.

HostJury: Were there any issues over time? Did you encounter any obstacles in your way?

Ace: Of course we had issues. As I mentioned, from the get go, there were hard decisions to make. Should we launch yet, is the site self explanatory, how do we get more audio? Those are all issues that face startups to some extent every day. I also think that's the fun of what we do in the startup world - every day is a new problem to solve. We start thinking about the little daily problems as puzzles to tackle. As a good team, we've gotten pretty good at solving the various puzzles.

HostJury: Did success change you in any way? Do you have regrets or you feel accomplished?

Ace: I think the "success" has been an experience none of us expected, and big experiences tend to change most people. For us, now we have people asking about the press and what it was like to build a big website. That's been interesting for the team, but at the end of the day, I think our biggest takeaway is that we're all capable of handling some of the day-to-day firefights that we've been faced with in the last year or so. It's a great feeling to know what one is capable of. Sure, we've done some things wrong and would maybe change some things here and there, but overall we're proud of what we've built and we're looking forward to the next adventures.

HostJury: What are your plans for the future?

Ace: The future of Coffitivity is exciting. We're not talking too much about it yet, but keep an eye out for some new audio, a new layout, and a few experiments that will hopefully make the experience of Coffitivity a little richer for our entire audience! was hosted by HostGator prior to being transferred to Bluehost severs last September.

Bluehost Web Hosting $3.95

The Dead of Summer Deadpool

Mon, 14th July 2014, 11:52

It’s a fair midsummer’s day, and the heat is sweltering. Really makes you wish for a nice pool to hop into. But you should probably stay away from this one, especially if you need reliable hosting. June’s deadpool is fairly light, all things considered! This one goes out to the summer hosts that keep on keepin’ on through the summer heat: see you guys in the fall!



As in, once, they were a host. Not anymore! A whois lookup revealed an interesting detail- there’s a connection to Possibly the same company? Or maybe just the same lawyer. Alas, this mystery will probably never be solved.



Since opening in 2011, brags their service description, DeluxeWebs has not stopped growing. Yeah, about that… Shame, considering the buzz around them was fairly positive! Perhaps it’s better to burn out than to fade away?



The cutting edge of hosting (see what I did there?) has a nick in the blade. Coming on the heels of an acquisition by Sago Networks, it’s pretty safe to assume that the staff of the former host have been diverted elsewhere. Hopefully their clients were forewarned!



This brand unfortunately folded despite a stellar run, likely because its controls were a bit too complex and the market just wasn’t looking very bullish on realistic driving simulators. Wait, no, that’s the Forza videogame series. Our apologies, a HostJury research intern will be punished for this mistake.



Has the hosting game ever become so brutal that you just had to throw in the towel and become a fantasy football website? Well, you’re in good company. ChallengeHost is now just that. Which reminds us, HostJury is actually thinking about becoming a fansite for the German national football team. Deutschland vor! Noch ein tor!


DJAB Hosting

No one could have predicted that a service named after the noise you make when you accidentally touch a hot stove would’ve gone under. Absolutely no one. Thus, all they leave behind is a slew of bad press.


Effex Hosting

Okay, so read this description of Effex Hosting from their HJ profile page.

Effex Hosting have many years of leading experience with global businesses of all sizes and have built up an affluence of web hosting expertise that put down us a scratch above other web hosting companies in this time.
Isn’t it crazy when you can pinpoint the exact moment in a sentence when someone had a stroke? It would be irresponsible for us to assert that this is the exact reason Effex Hosting closed down, so we’ll just quietly imply it.


Invio Hosting

Chicago-based Invio Hosting disappeared without a peep last month, with nothing on the internet to memorialize them other than their non-rating from the BBB and their CEO’s tumblr account. So, reblog him enough and maybe you can find out where your hosting went.



When you google HostApolis, the search engine pauses to ask if you’ve lost your damned mind. “Did you mean Hostropolis?” it asks. “That’s a host that still exists.” Well, sure, but their website looks like it predates Web 2.0. “Perhaps you meant Ghostopolis? A graphic novel about a supernatural, ghost-wrangling police force?” Actually, wow. Yeah, that’s what we meant. Show us Ghostopolis.



Well, HostsVault is not quite dead, as in Monty Python parrot dead, but they’re on life support at best. It’s generally not a good sign when your webhost’s front page redirects to an empty index. Get your websites hosted somewhere else, people!





Jiffy Domains

Shortest lived of our current deadpool, Jiffy Domains has only been around for a year, setting them up perfectly for some kind of snarky comment about how they only lasted a jiffy. Seriously though, one year? Come on, show some heart.

Researching a web host for your baby. Choose wisely and read the webhost's reviews before you decide!


Free Domain Names. The 'No Strings Attached' Deal and Steal!

Tue, 8th July 2014, 15:08

Optimal Hosting decided to do something a little out of the ordinary to celebrate the relaunch of their new website.. They are having a domain give away week. No Strings. No Catches. No Web Hosting required.

All you need to do is follow 3 simple steps to help spread the word and then claim up to 3 free domain names for the first year. Then if you’d like to keep the domains after the first year, just renew at the normal pricing. Simple yet brilliant.

Follow Optimal Hosting on Twitter: @optimalhosting then re-tweet the Tweet below to spread the word. You’ll then be redirected to a page to redeem!

Get a free domain by Following Optimal Hosting on Twitter and retweeting this tweet to spread the word. You’ll then be redirected to a page to redeem!

Want to know more.

Optimal Hosting was set up in 2012 by Robert Benwell with the sole purpose of providing a hosting platform tailored entirely for the customer, providing an around the clock 100% uptime platform with everything required for that all round personal service. Rob felt there was a lack of innovation and customer focus in the web hosting industry and that customers were not getting a good enough service. So he took the initiative to set up a service to simplify web hosting and to offer the best solutions possible.

Asked why they feel they are different, they responded

Unlike most web hosts, we own our hardware and network gear, operating from a top-tier data centre in the South of England. Our engineers consist of industry veterans who have worked with some of the largest Internet brands and businesses.

The cloud we operate is relied on daily by over 16,000 domains. Our customers expect nothing but stellar performance, lightning fast loading speeds and resiliency. We’ve cut no corners – the running of your website and business is paramount to us!

Current clients of Optimal Hosting can share their experiences with others by writing a review.


Optimal Hosting is a fast-growing startup providing cloud hosting, servers, domain names & other services since 2012. We're a friendly company operating from Shoreditch, East London with a 24 hour support team. We’ve grown rapidly – from a team of 3 to employing a team of over 20, some working from our offices in London with others based around the world.

Our ethos is customer focused – We’re committed to providing a high quality service continuously re-investing in our infrastructure, support that never misses a beat and pricing that matches our offerings.

In a very competitive market Optimal Hosting aim to go the distance to provide a fulfilling and hands on service with a dedicated team to give you, the customer, the service you deserve.



As always, HostJury recommend that while price may be a consideration when choosing a web host, it should only be one of the many factored into your research. Page load speeds, additional features, good communication, and a fast knowledgeable support team will always top saving a few cents per day... or in this case, a few bucks! As always, HostJury makes no recommendation or endorsement of any listed service providers. Web hosts are always presented in no particular order. You are encouraged to practice due diligence.. and at some point leave a review of the services provided.

Coupons may also be found on review pages of many of the web hosts reviewed on HostJury. Look in the right column under the related blog post section.

Web hosts wishing to participate in HostJury's deals and steals are invited to contact us by email:

Cartika offers new reseller hosting packages

Mon, 2nd June 2014, 15:40

Canadian provider of managed application and reseller hosting Cartika has announced the introduction of their new premium cPanel reseller hosting packages. The company’s cPanel reseller packages, which can be hosted in both Canada and the US, are managed via Cartika’s CommandLayer control interface and offer an array of advanced hosting features for reseller web hosting.

Cartika’s cPanel reseller hosting packages use cPanel to provide an intuitive and powerful control interface for designers, developers, agencies, and other providers of web hosting services. Reseller accounts benefit from Cartika’s extensive network infrastructure, and include unlimited bandwidth per account, with access to Cartika’s geographically distributed cloud DNS, the company’s IP Anycast DNS network, and the Cartika CDN. To maximize the performance and resource efficiency of sites hosted on reseller accounts, Nginx is used for serving static content, while a reverse proxy to Apache is used for dynamic content.

Cartika’s cPanel solutions are based on CloudLinux and CageFS, which together create a shared hosting environment with rigorous account isolation and easily managed resource allocation. Backups are managed via Bacula4Hosts, which gives cPanel users access to 15 restore points covering all data, including files, databases, and email. Accounts also include inbound and outbound anti-spam email filtering from SpamExperts and real-time anti-malware monitoring.

Cartika CEO Andrew Rouchotas says

We’re always conscious that reseller hosting users are entrusting their client’s business critical web hosting needs to us. That’s a responsibility we take seriously. Our reseller hosting plans offer the highest levels of control, reliability, and security. And because they’re built on Cartika’s advanced hosting platform and take advantage of our extensive US, Canadian, and international infrastructure, our cPanel reseller accounts provide unbeatable performance.

Cartika’s cPanel plans are hosted on enterprise-grade servers with dual Quad Core Intel Xeon E5520 processors, between 96 GB and 128 GB of RAM, and eight 600 GB SAS drives in a hardware RAID 10 configuration with battery backup unit. All servers have redundant power and bandwidth connections. Prices start at $25 per month.

About Cartika

Founded in Toronto in May 2000, Cartika Inc has established itself as a leader in Application Hosting and advanced clustering technologies. Cartika offers a wide array of infrastructure services, complemented by extensive management solutions and clustering technologies. For more information, visit


Kiwi Webhoster 247 offers apology after month long hiatus

Tue, 27th May 2014, 15:52

And they are back. Well somebody is anyway! AWOL Kiwi webhoster 24/7 Hosting NZ has returned from a month long hiatus that left clients scrambling to retrieve domain names and find alternative hosting solutions while the web hosting vultures circled. 24/7 finally contacted its customers claiming to be “resolving all issues”.

The embattled company insists on Facebook  that it is working to respond to support request, posting:

“Valued customers, please review our e-mail to you this morning and know that we are working to resolve all issues. Some contact methods are still not working. If you have a support request, please ensure that you have submitted it through ttps://”

It appears 24/7 management, whose whereabouts has alluded customers for a month, first order of business may have been to delete all the soliciting comment spam on its social media pages including the testimonials pertaining to other webhosting competitors.

“To any of our customers wishing to move: please research your new provider carefully. We understand your decision, but we do NOT have any knowledge of affiliation with any of the companies which have solicited on this Facebook page or on our Twitter.”

For some the resurrection isn’t enough, with disgruntled customer continuing to post comments like the “Damage is done guys, I’ve shifted and no way would I trust you to come back.” and another “I rely heavily on hosting to run my business (aka make money and feed my family) if you guys are going under, can you give me the best heads up possible?”

According to 24/7 Hosting NZ, who have suddenly become very interactive with their customers, the company

“understands” the troubles of its users, and claims its 24/7 support email is now up and operating. Unfortunately for some customers our services have been lacking and our communication has been null.

Leading up to this latest lapse in service, some were already expressing dissatisfaction with the direction 24/7 was heading:

“Absolutely useless support,” wrote Andrew Stephen, on the company’s official Facebook page months ago. “They expired my domain 9 months before it was due then won’t respond to my open support ticket, my repeated phone calls, email or via Facebook or twitter.

“When I logged the original call their site said 27 minutes to respond, it’s been over 4 hours and I’ve heard nothing.”

Tony Duffy posted about the struggling company writing:

“BEWARE SCAM! These guys are scammers. Taken our clubs money and never reply to emails or calls. You’ve already been on fair go in 2011 and still up to your old tricks.”

Kylie Vernon wrote: “Horrific customer service – have tried to get in touch 7 TIMES via email and facebook and absolutely NO replies. All I wanted to do was start re using your service.”

That reference to ‘Fair Go’ by Duffy was a damning TVNZ Fair Go report in July 2011,  that claimed 24/7 Hosting NZ has had a history of ripping off the public, with the investigation claiming the company was even guilty of ripping off another hosting company’s website.

“And there’s something very odd about the 247Hosting website design,”speculated reporter Gordon Harcourt at the time. “It’s astonishingly similar to that of, a company based in Delaware USA. I contacted them and they say their design has been “stolen”.”

Harcourt also raised questions on ownership of 247Hosting.

“Is run by Caleb Finlay - or is it Caleb Carrington? Both names appear on Companies Office records, and we think they are the same guy, but via his lawyer it was claimed Caleb Carrington is the father. Then the story was it's a legal name change. I've tried to clarify that, but with no success.”

Now in 2014, Interestingly enough, the mysterious 24/7 FB poster is stating:

To those asking for accountability: as we have replaced the support team to work through existing support enquiries, we do not wish to subject them to personal attacks in such a passionate environment. As such, all social media/mass mail correspondence will not feature names of employees. Thank you for your understanding.

The 24/7 FB poster also responded to a comment stated:

We are very sorry to all of our customers and are working as hard as we can to make up for time lost. As mentioned, management, like our service team, is changing. We will be making announcements on new management later this week.

Given the questionable history of 24/7, its arguable just how many of the estimated 2500 clients affected by this fiasco still have any misplaced sense of economic patriotism. Scepticism maybe but allegiance.. less so.

Hostjury will be amongst the many eagerly anticipating the ‘coming clean’ announcements later this week. 24/7 clients, past and present, can share their experiences by writing a review.